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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Worst experience ever.
I did not get my package.
Did not get my money back.
Thieves. Don't waste your money on any seller here.
You won't find a cheaper site with the amount of stuff for sale. I mean they sell everything. Great job alibaba
Good quality products, very nice customer service. For sure, we will continue our business with this supplier.
VAT process is a bit complex but working.
I was afraid to pay twice the VAT because having an order higher than 150 euros, the IOSS process indicates that the VAT must be paid in France. If you don't upload the VAT number before placing the order Alibaba collect the VAT. VAT collected by Alibaba has been refunded
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Hengshui Jiucheng Technology Co. Did an excellent job creating and manufacturing a custom 90mm ball for us. They were very knowledgeable, easy to work with, and had fast production and shipping times! My company manufactures all different kinds of products and these balls come out perfect for a current project we were working on. I will definitely be doing business with them again for sure!
It was a great work with this company, box are quality and Dora was very understanding whit me. I will order again when I need.
Excelent service from supplier. The orientation regarding the best part for my project was acerted.
The transaction very easy and a confidence shipping.
Thank you!
The yarn 11/1 NM Black core elastic Mohair (Item 3), all the yarns arrived with a strong musty smell and in some cases, the plastic cover that covered the yarn cones is wet. So, we have had to remove all the yarns and let them air out to eliminate the strong musty smell. We also pleace all this yarn at the sun and rewind the yarn, that is, pass it from the cone in which it arrived to other cones. This also helps the yarn to dry out and lose its smell a bit. We hope that once a washing process has been carried out, the musty smell will be permanently lost. The fiber is presented with many knots.
Very safe until you receive your order on time's, thanks for making things easier, their website is the best and easiest way to work
This was just an added amount to purchase express freight instead of ocean freight. This would make shipment faster delivery.
Très professionnel et réponds vite aux besoin je conseille ce fournisseurs. La transaction c'est bien passé
I have had great experiences with purchasing from alibaba. I look forward to doing more business. Love it!
Very satisfied with the order and the process.
Good company to do business.
Process was easy and smooth doing business.
Seller provided FAKE merchandise that I could Not resale and all the Alibaba Trade Assurance did was keep giving the seller an opportunity to provide Excuses, meanwhile I lost my Money and wouldn't recommend this website because you do Not have any USA protection when your money is Stolen.
Alibaba is now a member of my family. All time Alibaba give us a complete satisfaction. I wishe continuity and prosperity for Alibaba
We ordered several containers this order and super fast in delivery, and perfect service on give us fast delivery. Thanks so much.
1. Good Interactive panel
2. Nice co-ordination platform for Buyer & Seller Communication
3. Good Online payment platform
4. Dispute & customer Relation options
5. Online order & monitor till dispatch
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.