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AlibabaReviews 13,911

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,324
returns
771
quality
1,303
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Instant Feedback

202 reviews

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Florida
1 review
0 helpful votes
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TERIBBLE
November 9, 2022

Worst experience ever.
I did not get my package.
Did not get my money back.
Thieves. Don't waste your money on any seller here.

+1
Date of experience: November 9, 2022
Australia
2 reviews
2 helpful votes
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Great shoping site
November 13, 2022

You won't find a cheaper site with the amount of stuff for sale. I mean they sell everything. Great job alibaba

Date of experience: November 9, 2022
Canada
1 review
0 helpful votes
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Polycarbonate plates
January 8, 2023

Good quality products, very nice customer service. For sure, we will continue our business with this supplier.

Date of experience: November 9, 2022
France
1 review
0 helpful votes
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VAT process
November 9, 2022

VAT process is a bit complex but working.

I was afraid to pay twice the VAT because having an order higher than 150 euros, the IOSS process indicates that the VAT must be paid in France. If you don't upload the VAT number before placing the order Alibaba collect the VAT. VAT collected by Alibaba has been refunded

Date of experience: November 8, 2022
Italy
1 review
1 helpful vote
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Very good website. Need experience to find what you really need, because suppliers are not all at the same quality level.

Date of experience: November 3, 2022
Germany
1 review
0 helpful votes
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Alibaba ist gut...,,,,,,,,,,,,,,,,,,,,,,,,,,,...-----------

Date of experience: November 3, 2022
France
1 review
0 helpful votes
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Top
November 15, 2022

Toptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptoptop

Date of experience: November 3, 2022
New York
2 reviews
0 helpful votes
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Custom 90mm ball
November 4, 2022

Hengshui Jiucheng Technology Co. Did an excellent job creating and manufacturing a custom 90mm ball for us. They were very knowledgeable, easy to work with, and had fast production and shipping times! My company manufactures all different kinds of products and these balls come out perfect for a current project we were working on. I will definitely be doing business with them again for sure!

Date of experience: November 2, 2022
France
1 review
1 helpful vote
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It was a great work with this company, box are quality and Dora was very understanding whit me. I will order again when I need.

Date of experience: October 31, 2022
Puerto Rico
1 review
0 helpful votes
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Excelent service from supplier. The orientation regarding the best part for my project was acerted.
The transaction very easy and a confidence shipping.
Thank you!

Date of experience: October 28, 2022
Ecuador
1 review
0 helpful votes
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Musty smell of the yarn
October 28, 2022

The yarn 11/1 NM Black core elastic Mohair (Item 3), all the yarns arrived with a strong musty smell and in some cases, the plastic cover that covered the yarn cones is wet. So, we have had to remove all the yarns and let them air out to eliminate the strong musty smell. We also pleace all this yarn at the sun and rewind the yarn, that is, pass it from the cone in which it arrived to other cones. This also helps the yarn to dry out and lose its smell a bit. We hope that once a washing process has been carried out, the musty smell will be permanently lost. The fiber is presented with many knots.

Date of experience: October 27, 2022
Nevada
1 review
0 helpful votes
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Very safe until you receive your order on time's, thanks for making things easier, their website is the best and easiest way to work

Date of experience: October 27, 2022
Mississippi
1 review
0 helpful votes
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Satisfied Customer!
October 27, 2022

This was just an added amount to purchase express freight instead of ocean freight. This would make shipment faster delivery.

Date of experience: October 26, 2022
Belgium
1 review
0 helpful votes
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Très bien
October 27, 2022

Très professionnel et réponds vite aux besoin je conseille ce fournisseurs. La transaction c'est bien passé

Date of experience: October 26, 2022
North Carolina
1 review
0 helpful votes
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Great for my business
October 26, 2022

I have had great experiences with purchasing from alibaba. I look forward to doing more business. Love it!

Date of experience: October 26, 2022
Virginia
1 review
1 helpful vote
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Very satisfied with the order and the process.
Good company to do business.
Process was easy and smooth doing business.

Date of experience: October 24, 2022
Illinois
1 review
0 helpful votes
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Trade Assurance LIE
October 24, 2022

Seller provided FAKE merchandise that I could Not resale and all the Alibaba Trade Assurance did was keep giving the seller an opportunity to provide Excuses, meanwhile I lost my Money and wouldn't recommend this website because you do Not have any USA protection when your money is Stolen.

Date of experience: October 24, 2022
Algeria
1 review
0 helpful votes
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My purchase from JXCT
October 21, 2022

Alibaba is now a member of my family. All time Alibaba give us a complete satisfaction. I wishe continuity and prosperity for Alibaba

Date of experience: October 21, 2022
California
1 review
0 helpful votes
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We ordered several containers this order and super fast in delivery, and perfect service on give us fast delivery. Thanks so much.

Date of experience: October 19, 2022
India
1 review
0 helpful votes
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1. Good Interactive panel
2. Nice co-ordination platform for Buyer & Seller Communication
3. Good Online payment platform
4. Dispute & customer Relation options
5. Online order & monitor till dispatch

Date of experience: October 19, 2022

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086