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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Dear Ailbaba,
I am writing to express my gratitude for the opportunity to work with you and your team. The response we have received from our customers has been overwhelmingly positive.
I am very impressed with your company's dedication to quality products and excellent customer service. I look forward to continuing our relationship in the future! Markish Clark
I am pleased to recommend this supplier as the quality of products is far beyond my expectation! Also the communication has been my pleasure.
This is my first time to purchase cameras online. I worry about quality and after-sales service before, but after I received, I am so happy with the quality, also the sales is very professional. It's very easy to setup once you use cable to connect to your computer. Very user friendly for camera beginner even it's your first time to install. Considering its affordable price, it's a good deal! I will buy more...
An unbelievable product for an even greater price. The feeders are going to save us hours per day. Delivered well before the promised date and full support with customs clearance. A big thumbs up!
The product is good quality I used the amplifier and it sounds very good and the company sales staff is very helpful
This is the best e bike I ride and aS a owner of an e bike store I have many e bikes. I like this one as its fast sturdy long lasting battery solid frame tires etc..
My experience using Alibaba was nothing short of excellent. From end to end my transaction felt secure and I was comfortable with how it was handled. Notifications were not excessive and I was informed at each point. Definitely recommend this site. It works!
This is not out first order on Alibaba B2B and the service was super and everything went fine as per the products description and the suppliers are very supportive and helpful all the time, the instructions and payment process was very clear and guaranteed.
I have placed several orders with Alibaba after having such commitment on the service offered by suppliers
Ich bin wie immer mit der alibaba Plattform zufrieden. Vielen Dank für die gute zusammen arbeit. Ich verkaufe Modeschmuck den auf dieser Plattform einkaufe. Bisher keine Probleme mit den Vekäufern festgestellt. Dank
My first couple of orders was to test the waters. I wanted to see shipping time, merchandise quality and compare between Alibaba and AliExpress. I was impressed. Shipping was fast, merchandise quality is good.
Robbing off you can have evidence no problem you can wasting your time your breath your stress your whole nerve and you can not get your money back because that what they all about just take your money
The delivery was really fast.
Easy to use platform, which is why I love it. Product are good and reliable.
I highly recommend it.
I needed a 'simple' foldable E bike for my sail boat that was good value for money. I found it here. I will use it for running around town for shopping. It is easy to ride and the brakes are good and the control smooth no jerking. No fancy electronic gizmos to fail, simple on off and state of charge indicator. The gearing is ok again the town is flat so no need for a fancy gearing system to go wrong if the bike falls over, Stand is simple but firm. Love it and recommend it
This is the greatest wholesale marketplace I ever used. They are having almost everything you want to buy. This is really good place to buy items and start your own business.
Best online store for me I can get all I need anytime and anywhere with the cheapest price and every time I have required date for the delivery it always arrived on or before my ETA
These products arrived perfectly packaged and in good order. It was on
Time and this company are very good at the business they are in. I would
Recommend customers go to this company and see how efficient they are
With great pricing thanks very much I'm very happy thanks for everything
Murray from perth western Australia
Product is exactly as described. There was great communication and supplier was able to send these to me on time.
The Gazebo Pergola came very secure and well packaged. The Pergola is made of heavy duty quality aluminum. The customer service agent, Jessie, went well above her job to assist me with my order whenever I had a question. In All I am very happy with my order.
Patio furniture cushions were well made & manufactured and shipped quickly. Customer service by Emily was excellent, as was her English!
The lights are very bright and the way the new lights attach to the mounts makes it a much easier installation. Couldn't be happier.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.