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AlibabaReviews 13,908

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,324
returns
771
quality
1,303
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Instant Feedback

202 reviews

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Georgia
1 review
0 helpful votes
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Thank you.
October 16, 2022

Dear Ailbaba,

I am writing to express my gratitude for the opportunity to work with you and your team. The response we have received from our customers has been overwhelmingly positive.

I am very impressed with your company's dedication to quality products and excellent customer service. I look forward to continuing our relationship in the future! Markish Clark

Date of experience: October 14, 2022
Washington
1 review
0 helpful votes
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I am pleased to recommend this supplier as the quality of products is far beyond my expectation! Also the communication has been my pleasure.

Date of experience: October 12, 2022
Hong Kong
1 review
0 helpful votes
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This is my first time to purchase cameras online. I worry about quality and after-sales service before, but after I received, I am so happy with the quality, also the sales is very professional. It's very easy to setup once you use cable to connect to your computer. Very user friendly for camera beginner even it's your first time to install. Considering its affordable price, it's a good deal! I will buy more...

Date of experience: October 12, 2022
Mozambique
1 review
0 helpful votes
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Rabbit feeders
October 12, 2022

An unbelievable product for an even greater price. The feeders are going to save us hours per day. Delivered well before the promised date and full support with customs clearance. A big thumbs up!

Date of experience: October 11, 2022
Guyana
1 review
0 helpful votes
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Quality products
October 11, 2022

The product is good quality I used the amplifier and it sounds very good and the company sales staff is very helpful

Date of experience: October 11, 2022
New Hampshire
1 review
0 helpful votes
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This is the best e bike I ride and aS a owner of an e bike store I have many e bikes. I like this one as its fast sturdy long lasting battery solid frame tires etc..

Date of experience: October 10, 2022
TT
1 review
0 helpful votes
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Excellent experience
October 10, 2022

My experience using Alibaba was nothing short of excellent. From end to end my transaction felt secure and I was comfortable with how it was handled. Notifications were not excessive and I was informed at each point. Definitely recommend this site. It works!

Date of experience: October 9, 2022
Egypt
2 reviews
0 helpful votes
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This is not out first order on Alibaba B2B and the service was super and everything went fine as per the products description and the suppliers are very supportive and helpful all the time, the instructions and payment process was very clear and guaranteed.
I have placed several orders with Alibaba after having such commitment on the service offered by suppliers

Date of experience: October 9, 2022
Germany
1 review
0 helpful votes
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Immer zufrieden
October 7, 2022

Ich bin wie immer mit der alibaba Plattform zufrieden. Vielen Dank für die gute zusammen arbeit. Ich verkaufe Modeschmuck den auf dieser Plattform einkaufe. Bisher keine Probleme mit den Vekäufern festgestellt. Dank

Date of experience: October 6, 2022
New York
1 review
0 helpful votes
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Very fast delivery.
October 5, 2022

My first couple of orders was to test the waters. I wanted to see shipping time, merchandise quality and compare between Alibaba and AliExpress. I was impressed. Shipping was fast, merchandise quality is good.

Date of experience: October 5, 2022
Australia
1 review
0 helpful votes
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Robbing off
October 4, 2022

Robbing off you can have evidence no problem you can wasting your time your breath your stress your whole nerve and you can not get your money back because that what they all about just take your money

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+3
Date of experience: October 4, 2022
France
1 review
0 helpful votes
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Good suppliers.
October 27, 2022

The delivery was really fast.
Easy to use platform, which is why I love it. Product are good and reliable.
I highly recommend it.

Date of experience: October 4, 2022
Australia
1 review
0 helpful votes
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I needed a 'simple' foldable E bike for my sail boat that was good value for money. I found it here. I will use it for running around town for shopping. It is easy to ride and the brakes are good and the control smooth no jerking. No fancy electronic gizmos to fail, simple on off and state of charge indicator. The gearing is ok again the town is flat so no need for a fancy gearing system to go wrong if the bike falls over, Stand is simple but firm. Love it and recommend it

Date of experience: October 1, 2022
Sri Lanka
1 review
0 helpful votes
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This is the greatest wholesale marketplace I ever used. They are having almost everything you want to buy. This is really good place to buy items and start your own business.

Date of experience: October 1, 2022
Philippines
1 review
0 helpful votes
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Best online store
September 29, 2022

Best online store for me I can get all I need anytime and anywhere with the cheapest price and every time I have required date for the delivery it always arrived on or before my ETA

Date of experience: September 29, 2022
Australia
1 review
0 helpful votes
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These products arrived perfectly packaged and in good order. It was on
Time and this company are very good at the business they are in. I would
Recommend customers go to this company and see how efficient they are
With great pricing thanks very much I'm very happy thanks for everything
Murray from perth western Australia

Date of experience: September 28, 2022
Texas
1 review
0 helpful votes
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Great product
September 29, 2022

Product is exactly as described. There was great communication and supplier was able to send these to me on time.

Date of experience: September 28, 2022
District of Columbia
1 review
0 helpful votes
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The Gazebo Pergola came very secure and well packaged. The Pergola is made of heavy duty quality aluminum. The customer service agent, Jessie, went well above her job to assist me with my order whenever I had a question. In All I am very happy with my order.

Date of experience: September 27, 2022
Canada
1 review
0 helpful votes
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Patio furniture cushions were well made & manufactured and shipped quickly. Customer service by Emily was excellent, as was her English!

Date of experience: September 27, 2022
Pennsylvania
1 review
0 helpful votes
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300w shoebox lights
March 3, 2023

The lights are very bright and the way the new lights attach to the mounts makes it a much easier installation. Couldn't be happier.

Date of experience: September 26, 2022

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086