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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Got teddy bears. Satisfied with the product. Bought them for sale in Kazakhstan. Thanks Alibaba. I wanted to purchase goods on the 1688 website, but I could not register there. My country is Kazakhstan, we cannot register on the 1688 website.
This was our first experience buying in Alibaba, and was great beyond our espectations, our supplier was A+++, the communication, the respond time, the delivery times and the quality of the product were excellent. Very pleased with our experience. We definetly going to do more business with this platform. We hope to find more excellent supplier for future business.
I have had no problems using Alibaba and believe all vendors have been fair and easy to deal with. This is the first time working with them and it has been a pleasant experience thus far. The vendor was wonderful. We ordered hats with a design.
Site com clareza e fácil acesso na procura dos produtos, adorei fazer negócio pelo site do alibaba. Demonstram saber muito do que estão postando, deixa o cliente bem seguro para fazer suas compras.
NOTA 10
Vivo en Honduras, y tengo buenas experiencias de compra con esta empresa y recomiendo a mis compatriotas a tener la seguridad de una empresa muy segura, el equipo que compre es superior y con bajo costo, recién compre un consumible y también me gestionaron rápidamente.
Estoy contento de ser su cliente.
Mi nombre es Juan Carlos Cabrera, compre este equipo a finales del 2021 lo recibí a inicios del 2022, tengo las mejores experiencias en impresión en el. Hoy recibí un pedido de un cabezal por DHL y me llego en 6 días, estamos trabajando muy bien.
Espero le sirva este comentario, puede llamarme únicamente en español, *******5454
First time using alibaba to sources product. The experience was great. We got what we needed and the vendors we used are top notch.
Very friendly seller, with alot to offer, thye have good option even for smaller business company like mine.
Everything went according to plan.
Good care of shipment
Be well served
Have knowledge of business
In short a company to recommend.
We do business with this company in a very pleasant way, they think along with the customer.
Can recommend this company to everyone
Very caring and professional seller, you can shop with confidence. Also, thank you very much for making and sending the settings.
Great supplier, very professional and reliable and Benjamin is fabulous. He is very knowledgeable and has perfect customer service skills. He is very fast in his response and gives great advise. I definitely recommend this supplier to work with.
Quality product, timely arrival and good communication from supplier. Very pleased with product and will do business again with supplier
Bonjour, je vous recommande vivement cette plate-forme, car le système d'assurance vous protège à 100%, j'ai commandé en 4 jours, j'ai reçu ma commande Merci ALIBABA
I sought some assistance in custom made boxes. I was very happy with the promptness of replies, valuable feedback and the willingness to assist. I would definitely recommend.
Connie is a great account manager and is quick at responding to any questions or concerns about products, current orders and shipments.
Best services with quality information on the shipment. Easy to follow and assured of delivery. Funds well monitored
The goods conformed to the contract and the quality was very good. I will introduce my friend and coworkers. Thank you
I got what I needed and now my designs will look professional. I am in business for good since I have the great people and their companies to take me further in business. They made me look into the world as a small thing and can be travelled while behind my computer.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.