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AlibabaReviews 13,907

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,324
returns
771
quality
1,303
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Instant Feedback

202 reviews

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Kazakhstan
1 review
0 helpful votes
Follow Ernur I.
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Got teddy bears. Satisfied with the product. Bought them for sale in Kazakhstan. Thanks Alibaba. I wanted to purchase goods on the 1688 website, but I could not register there. My country is Kazakhstan, we cannot register on the 1688 website.

Date of experience: September 23, 2022
Panama
2 reviews
0 helpful votes
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Excellent first experience
September 24, 2022

This was our first experience buying in Alibaba, and was great beyond our espectations, our supplier was A+++, the communication, the respond time, the delivery times and the quality of the product were excellent. Very pleased with our experience. We definetly going to do more business with this platform. We hope to find more excellent supplier for future business.

+1
Date of experience: September 22, 2022
Pennsylvania
1 review
0 helpful votes
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Ease of Use
September 20, 2022

I have had no problems using Alibaba and believe all vendors have been fair and easy to deal with. This is the first time working with them and it has been a pleasant experience thus far. The vendor was wonderful. We ordered hats with a design.

Date of experience: September 19, 2022
Brazil
1 review
0 helpful votes
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Site com clareza e fácil acesso na procura dos produtos, adorei fazer negócio pelo site do alibaba. Demonstram saber muito do que estão postando, deixa o cliente bem seguro para fazer suas compras.
NOTA 10

Date of experience: September 15, 2022
Honduras
1 review
0 helpful votes
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Vivo en Honduras, y tengo buenas experiencias de compra con esta empresa y recomiendo a mis compatriotas a tener la seguridad de una empresa muy segura, el equipo que compre es superior y con bajo costo, recién compre un consumible y también me gestionaron rápidamente.
Estoy contento de ser su cliente.
Mi nombre es Juan Carlos Cabrera, compre este equipo a finales del 2021 lo recibí a inicios del 2022, tengo las mejores experiencias en impresión en el. Hoy recibí un pedido de un cabezal por DHL y me llego en 6 días, estamos trabajando muy bien.
Espero le sirva este comentario, puede llamarme únicamente en español, *******5454

Date of experience: September 14, 2022
California
1 review
0 helpful votes
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First time using alibaba
September 15, 2022

First time using alibaba to sources product. The experience was great. We got what we needed and the vendors we used are top notch.

Date of experience: September 14, 2022
AE
1 review
0 helpful votes
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Best seller
September 16, 2022

Very friendly seller, with alot to offer, thye have good option even for smaller business company like mine.

Date of experience: September 14, 2022
Germany
1 review
0 helpful votes
Follow wiebe m.
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Everything went according to plan.
Good care of shipment
Be well served
Have knowledge of business
In short a company to recommend.

We do business with this company in a very pleasant way, they think along with the customer.
Can recommend this company to everyone

Date of experience: September 13, 2022
Utah
1 review
2 helpful votes
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No refund
September 12, 2022

I never got my refund! Plus this company charged my account two times without my consent. Shady company.

Date of experience: September 12, 2022
Peru
1 review
0 helpful votes
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ALIBAB
September 11, 2022

Excelente plataforma, se puede encontrar diversos productos a excelentes precios. Y lo monitoria constante.

Date of experience: September 10, 2022
Turkiye
1 review
0 helpful votes
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Thanks for everything.
September 9, 2022

Very caring and professional seller, you can shop with confidence. Also, thank you very much for making and sending the settings.

Date of experience: September 9, 2022
AE
1 review
0 helpful votes
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Great supplier, very professional and reliable and Benjamin is fabulous. He is very knowledgeable and has perfect customer service skills. He is very fast in his response and gives great advise. I definitely recommend this supplier to work with.

Date of experience: September 9, 2022
Florida
1 review
0 helpful votes
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Very pleased
September 19, 2022

Quality product, timely arrival and good communication from supplier. Very pleased with product and will do business again with supplier

Date of experience: September 8, 2022
New York
1 review
0 helpful votes
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Achat de trotinette electrique
September 7, 2022

Bonjour, je vous recommande vivement cette plate-forme, car le système d'assurance vous protège à 100%, j'ai commandé en 4 jours, j'ai reçu ma commande Merci ALIBABA

Date of experience: September 7, 2022
GB
1 review
2 helpful votes
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Scammers
September 6, 2022

Alibaba are scammers and lots of suppliers are scammers too. Bought an expensive machine for thousands and broke on first use. Ali won't refund.

Date of experience: September 6, 2022
Australia
1 review
0 helpful votes
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Very Helpful
September 6, 2022

I sought some assistance in custom made boxes. I was very happy with the promptness of replies, valuable feedback and the willingness to assist. I would definitely recommend.

Date of experience: September 6, 2022
Alabama
1 review
0 helpful votes
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Awesome quality service and price.
September 20, 2022

Connie is a great account manager and is quick at responding to any questions or concerns about products, current orders and shipments.

Date of experience: September 5, 2022
Kenya
1 review
1 helpful vote
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Good services
September 7, 2022

Best services with quality information on the shipment. Easy to follow and assured of delivery. Funds well monitored

Date of experience: September 5, 2022
Massachusetts
1 review
0 helpful votes
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The goods conformed to the contract and the quality was very good. I will introduce my friend and coworkers. Thank you

Date of experience: September 5, 2022
South Africa
1 review
0 helpful votes
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Best service ever
September 5, 2022

I got what I needed and now my designs will look professional. I am in business for good since I have the great people and their companies to take me further in business. They made me look into the world as a small thing and can be travelled while behind my computer.

Date of experience: September 3, 2022

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086