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AlibabaReviews 13,913

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,324
returns
771
quality
1,303
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Instant Feedback

202 reviews

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Malta
1 review
0 helpful votes
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Products as described, well packed and reliable source,communicatons with seller was vey good, consistent and helpful

Date of experience: November 27, 2022
Saudi Arabia
1 review
1 helpful vote
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Alibaba is one of the most reliable sites for buying products.
As the companies are documented in an excellent and comfortable way for customers, which makes the buyer buy while he is reassured.

+1
Date of experience: November 25, 2022
Saudi Arabia
1 review
1 helpful vote
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A beautiful experience
November 25, 2022

Easy communication, understanding, fast delivery and a beautiful product.
And various options
Thanks.

Date of experience: November 24, 2022
Germany
1 review
1 helpful vote
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Great experience and easy simple services, also got very helpful system for all your needs Love it!.

Date of experience: November 23, 2022
Switzerland
1 review
0 helpful votes
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I expected more than 10 days of delivery. Finally it was 3 days
The quality was very high
Even the sales contact was very engaged

Date of experience: November 22, 2022
Mexico
1 review
1 helpful vote
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I'm very happy with my order, everything was very clear and smooth, I can say they exceed my expectation at all. Fives stars!

Date of experience: November 20, 2022
Texas
1 review
0 helpful votes
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Great platform
November 20, 2022

I was a bit worry about using the platform. My experience has been very positive. Will continue to use this platform.

Date of experience: November 18, 2022
El Salvador
1 review
0 helpful votes
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Damaged boxes and packaging.

We suggest improving packaging to guarantee the quality of the product received

+1
Date of experience: November 18, 2022
Tennessee
1 review
0 helpful votes
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Relay Protection test
November 16, 2022

The services for Alibaba it's the very good and little expensive but It's sure, It's good fort check the status

Date of experience: November 16, 2022
Canada
1 review
0 helpful votes
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I use this company all the time, and recently was able to recommend them to 20 of my friends, all of whom were very happy with their products.

Date of experience: November 16, 2022
North Carolina
1 review
1 helpful vote
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Great service
December 6, 2022

We are very please with the people we have been working with. Each time I have questions about a product I am greeted with a friendly and helpful person.

Date of experience: November 16, 2022
Australia
1 review
0 helpful votes
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First time purchaser
November 16, 2022

This was my first time using Alibaba and found the site to be helpful and indeed kept me on my toes with friendly reminders and messages which assisted me in keeping in touch with suppliers etc. Their Trade Assurance is such a huge help when someone like me is just beginning - so thank you Alibaba. Appreciated and highly recommend as my first go to source for products.

Date of experience: November 15, 2022
Romania
1 review
0 helpful votes
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Hi
November 15, 2022

Good quality of products i will follow farword for more interesting products on alibaba site
I recomand!
Thanks!

Date of experience: November 15, 2022
Minnesota
1 review
1 helpful vote
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Quality and Time
November 15, 2022

The product has good quality and it was shipped very quickly.
Very easy to communicate with the seller!
So happy with my purchase!
Will order again

Date of experience: November 14, 2022
GB
1 review
0 helpful votes
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Ali baba has no powers over its sellers the seller can block the buyers after tsking our money we get block, after we negotiated for delivery to be DDP directly delivered to door the sellers sends it to port its clearly state in the chat history we asked to pay tax and customs and duty up front and wanted express delivery but ali baba thinks its ok to negotiate something then draft another thing in the order details so the customers isnt aware st the time of purchase. I have never felt so crap ali baba and support team make you feel like you are lying they even call you a liar direct to your face when evidence is clear they twist it on you, I have has another bad experience but this is my last time i called my bank and got my money back last time i will do the same this time ali baba wont help you they good at taking your money and providing crap services. AVOID ALI BABA PLATFORM

Date of experience: November 13, 2022
Saudi Arabia
1 review
0 helpful votes
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Very good job
January 22, 2023

Hey, this is Azhar. I'm very pleased with the products and the seller. The quality of his work is excellent and well maintained

Date of experience: November 12, 2022
Florida
1 review
3 helpful votes
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Refund process
November 12, 2022

That platform is the worst platform I've ever dealt with! They support sellers and allow them to steal customers money! I ordered a product for almost $500 from one of their sellers and I never received the package! When I applied for refund they mediated the dispute and after a long dispute they finally agreed to refund me $130 with no other choice than accepted it or lose my entire money and close definitely the dispute!

Date of experience: November 12, 2022
California
1 review
0 helpful votes
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Quality
April 3, 2023

One of the primary goals of every business owner is to find more customers and make more sales. To do this, you need to figure out the best ways to reach your customers; that is where an e-commerce marketplace comes in.

The good news is that you can access one of the biggest global e-commerce platforms for free as a seller. Alibaba.com is a worldwide e-commerce company that offers free membership for business owners. In this article, we discuss free membership for Alibaba.com and how to benefit from it as a business owner.

Date of experience: November 12, 2022
Peru
1 review
0 helpful votes
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Excelentes contactos con empresas productoras de China y todo el mundo, rápido contacto tienes facilidades de traducción de idiona para tener una buena comunicación. Productos de calidad y de toda variedad.

Date of experience: November 12, 2022
Canada
1 review
0 helpful votes
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Excellent
November 20, 2022

Excellent service great communication, keep provider this quality service great product, send more great deals

Date of experience: November 12, 2022

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086