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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Products as described, well packed and reliable source,communicatons with seller was vey good, consistent and helpful
Alibaba is one of the most reliable sites for buying products.
As the companies are documented in an excellent and comfortable way for customers, which makes the buyer buy while he is reassured.
Easy communication, understanding, fast delivery and a beautiful product.
And various options
Thanks.
Great experience and easy simple services, also got very helpful system for all your needs Love it!.
I expected more than 10 days of delivery. Finally it was 3 days
The quality was very high
Even the sales contact was very engaged
I'm very happy with my order, everything was very clear and smooth, I can say they exceed my expectation at all. Fives stars!
I was a bit worry about using the platform. My experience has been very positive. Will continue to use this platform.
Damaged boxes and packaging.
We suggest improving packaging to guarantee the quality of the product received
The services for Alibaba it's the very good and little expensive but It's sure, It's good fort check the status
I use this company all the time, and recently was able to recommend them to 20 of my friends, all of whom were very happy with their products.
We are very please with the people we have been working with. Each time I have questions about a product I am greeted with a friendly and helpful person.
This was my first time using Alibaba and found the site to be helpful and indeed kept me on my toes with friendly reminders and messages which assisted me in keeping in touch with suppliers etc. Their Trade Assurance is such a huge help when someone like me is just beginning - so thank you Alibaba. Appreciated and highly recommend as my first go to source for products.
Good quality of products i will follow farword for more interesting products on alibaba site
I recomand!
Thanks!
The product has good quality and it was shipped very quickly.
Very easy to communicate with the seller!
So happy with my purchase!
Will order again
Ali baba has no powers over its sellers the seller can block the buyers after tsking our money we get block, after we negotiated for delivery to be DDP directly delivered to door the sellers sends it to port its clearly state in the chat history we asked to pay tax and customs and duty up front and wanted express delivery but ali baba thinks its ok to negotiate something then draft another thing in the order details so the customers isnt aware st the time of purchase. I have never felt so crap ali baba and support team make you feel like you are lying they even call you a liar direct to your face when evidence is clear they twist it on you, I have has another bad experience but this is my last time i called my bank and got my money back last time i will do the same this time ali baba wont help you they good at taking your money and providing crap services. AVOID ALI BABA PLATFORM
Hey, this is Azhar. I'm very pleased with the products and the seller. The quality of his work is excellent and well maintained
That platform is the worst platform I've ever dealt with! They support sellers and allow them to steal customers money! I ordered a product for almost $500 from one of their sellers and I never received the package! When I applied for refund they mediated the dispute and after a long dispute they finally agreed to refund me $130 with no other choice than accepted it or lose my entire money and close definitely the dispute!
One of the primary goals of every business owner is to find more customers and make more sales. To do this, you need to figure out the best ways to reach your customers; that is where an e-commerce marketplace comes in.
The good news is that you can access one of the biggest global e-commerce platforms for free as a seller. Alibaba.com is a worldwide e-commerce company that offers free membership for business owners. In this article, we discuss free membership for Alibaba.com and how to benefit from it as a business owner.
Excelentes contactos con empresas productoras de China y todo el mundo, rápido contacto tienes facilidades de traducción de idiona para tener una buena comunicación. Productos de calidad y de toda variedad.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.