AlibabaReviews 13,913

Their trade "assurance" is a joke, it doesn't assure anything except being a huge pain and refunding only 10% of a $6000 order. I will absolutely never ever be using Alibaba ever again and will shout the horrors of this experience to everyone I know, every social media account I can get a hold of, and every review site known to man. I've lost a total of $10,000 on this ordeal and as far as I'm concerned they can go kick rocks.

Good Products - no problems, and best customer service, very patient with me, giving me lots of explanations on differnets products

Product is always the best with reasonable prices, very profesional.easy to find the goods we need and transaction can be easy trackable. Thank you alibaba

Since first use this machine has given varying weight output of my product.
In the process of filling my product and whilst talking online with the supplier agent, wires in the machine began to smell very badly...from previous electronics experience this indicates something is overheating and burning out. Although I have chosen not to dismantle the machine I suspect that the motor could be burning out.
To my requests for assistance the supplier assistant will not reply.
My request for a full refund by the supplier has been refused, so I have approached Paypal to their assistance..

Awful customer service, I trusted Alibaba due to its trade assurance claims.
As it turned out the system is flawed and in my case I couldn't apply for a claim for my faulty and damaged products as their claim form did not recognise my bank, when raised they wasted my time until the due date had past, wouldn't recommend, false claims and bad Customer service

This acquisition of Quick Change Lathe Tool Holders was excellent, fast, and professional. All of my expectations were met and the products were better than I had hoped for. The sizing, machining, and presentation perfect. The value was excellent and I recommend this vendor highly

Communication and Service is very good. Not all products have been ok, prompt refund. Yarnbowls should be checked better before leaving the Warehouse.

Order some smart watches and they are shipped to wrong state contact the seller she sad don't waste my time guess what I'm never gonna buy anything from them again alibaba just trying to be Amazon which they never be

I used to multi shop among suppliers of products of items which I am looking for, but, when I came across Zhongshan City Yanchen E-Commerce Co., Ltd. - I am most satisfied of who they deal with clients, the quality of their products are best and processing is really fast. I do recommend resellers, personal buyers wholesalers etc. to try their services and range of products. They are amazing

I have used Alibaba for different bought now and can say all were very professional and everybody was really helpful, I would use Alibaba always again

Shipment made on time. At every step we were notified about its status. It arrived on time.
Very happy with the service and will recommend.

All praises to the sender
I have never experienced such great effort and great communication with the sender, I highly recommend it to everyone

Super professional and helpful, answered questions and provided product detailed information. Samples provided for approval in a timely manner. Provided photos for approval and final product exceeded our expectations. Very easy and smooth process.

An incredible place to be able to come to meet your profit margin needs. Great Pricing and fast communication!

Quality products, helpful and professional staff. Products safely delivered on-time without any damage. Overall fantastic service!

I have been using Alibaba and I find it easy to search and pay for items using credit cards and PayPal. It can generate invoice for your transaction for cooperate use.