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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Articoli molto belli, corredati di certificato box e panno per lucidare i gioielli. Imballo perfetto, arrivati velocemente. Commerciale veloce e molto professionale. Davvero soddisfatto!
Very beautiful items, accompanied by a certificate, box and cloth to polish the jewels. Perfect packaging, arrived quickly. Fast and very professional trade. Really satisfied!
This was my first time purchasing on Alibaba and I must say that I am very satisfied with the first item that I received. Looking forward to continuously purchasing with them.
The amount of suppliers here are insane! You can find anyone making anything as well as providing extra services such as personalising as per your company's design, or just bulk ordering. This being China though, the delivery charges and times can be a bit much when you are looking for a bit smaller quantity.
Fast delivery, the design is very beautiful, the shop's response is very fast, the service is perfect, I will come back to buy more products from the shop
RAPIDEZ Y ATENCION EXCELENTES. PHOBE ES UNA EXCELENTE VENDEDORA. LA INFORMACION SOLICITADA AL VENDEDOR SIEMPRE ERA ENTREGADA DE FORMA RAPIDA.
This is a scam. They had no problem taking my money then they emailed me saying the shipping was more than they charged me, they wanted me to send them more money at this point I was unsure if this was a scam so I was hesitant to send them more money, then they said they were out of stock (any honest business would not charge you and give you a delivery date until they know they have the product) and they couldn't return my money because the transaction had already cleared?, which makes no sense to me?
Been using their service twice lately and really appreciate it. They are fast and trustworthy. Easy to communicate with and are willing to give assistance and advise when asked.
The service was great and we received the goods on time with compliant quality.
Will buy more from this supplier.
Everything turned out excellent! Very kind at all times to solve problems and give me the tracking number of my order! I recommend them 100%!
Its a very nice pearl necklace with very even pearls, same color and shape, the lock on it seems robust and cute, I like it and im sure she will too, might even get myself a different necklace from the same store. High quality pearls and very pleasant experience.
I can finding good quality products for use with full function here.thank you for Alibaba site.I like it so much.
Products were good and as per specification. A trusted seller with whom you can go for long term business. I'm quite satisfied with our deal.
Alibaba is a place you get right goods and on time, I have received PVC Printer from India, and Papers from China, before even the estimated delivery time.
Very Quality 100% recommended The product is of very good quality, finish and presentation.From now on we have the willingness to continue working and that it is to be a strategic commercial winger In Venezuela, I know that you will have a lot of receptivity
El equipo parece muy bueno pero por falta de papel de etiquetas que no me lo envio no lo puedo probar y no se hasta cuando probar. Aunque compre por separado pero no llego. Eso significa mas costo de servicios de aduana, costos de envio transporte interno. Por mala comunicacion como consecuencia elevado costo por un solo equipo. Despues de compra fue perdido demasiado tiempo.
At first, I thought the quality was very poor, but I didn't expect the quality to be so good after receiving the goods. I was very happy.I hope everyone can find a goood supplier.
I have been working with the company, they ship on time, good quality, and trustful. I will recommend alibaba to my friends
Alibaba can be difficult to understand & hard navigate the website. I took be several times playing around. Alot of trial & error to find what I was looking for. I have placed a few orders from the website, and I am still trying to figure out how to find what I want and how to get it. My best advice its play around, don't purchase from the 1st vendor you find, pay very close attention to the descriptions. Ask lots of questions no matter how small or silly think it might be and be super patient for a reply!
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members