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Alibaba

How would you rate Alibaba?
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Australia
1 review
0 helpful votes
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Working with Alibaba
August 25, 2019

So far I have found that using Alibaba a great way to source products and find suppliers. Although many suppliers deal in large quantities, there are those who are willing to develop loyalty by considering lesser order quantities, allowing smaller businesses to "get in the door".

Date of experience: August 25, 2019
Peru
1 review
0 helpful votes
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First transaction
August 7, 2019

I had not made purchases by this means, however, I am very satisfied and pleased with the process, there is a way to analyze the suppliers before making the purchase, the commercial insurance gives you security, we will continue using this platform

Date of experience: August 7, 2019
TZ
1 review
0 helpful votes
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Complain
July 12, 2019

I was charge a certain $107 on my bank balance from the website that i dont understand where it came. There is no where you can contact the web administrator so i am stranded. We need cell phone number or direct contacts to the web administrators

Date of experience: July 12, 2019
Texas
1 review
2 helpful votes
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This platform will never protect you. Alibaba.com only interest is to make sure the seller wins the case if you obtain defective or damaged products to collect their share. Proof of seller fraud was presented and the still we're on their side. This has been so far the worst experience of my life. If you are importing or buying from a supplier in China make sure to use a broker or mediator based in the USA with trade experience. I believe Alibaba. Alibaba.con and its suppliers business is to take advantage of inexperienced buyers with no trade experience.

Date of experience: May 18, 2018
Saudi Arabia
1 review
0 helpful votes
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MKR rate
March 9, 2019

The buying and payment method are good.
The searching way is hard.

I think there should be a shipping way option, because mostly u get forced by shipping agency you may not like or expensive because of the seller deal with them.

Date of experience: March 7, 2019
Florida
1 review
0 helpful votes
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Alibaba is highly respected and trusted within the industry's as the best online platform for World Trade. My company has been purchasing products through Alibaba for many years now and have never been disappointed. They are 100% committed to provide great service.

Date of experience: May 10, 2019
Canada
1 review
2 helpful votes
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The platform is great for finding suppliers and placing orders but... if there was one thing they could improve, I think it would be the fact that they still charge the credit card payment processing fees on cancelled orders. I believe it is unfair and not a good way of making money out of your customers. I called my bank and they told me that VISA was not the one charging me, but alibaba. I hope they do what's right and fair because in the end it all comes back to us. Good luck!

Date of experience: May 8, 2020
Turkey
1 review
0 helpful votes
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I had problems with Alibaba twice and both times I couldn't find a representative or even explain my problem because they did their best to prevent us from complaining. I will shop from platforms other than Alibaba. We prefer Alibaba because it offers trade assurance, but unfortunately it does not offer any assurance.

Date of experience: October 30, 2023
Washington
1 review
0 helpful votes
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So far so good
May 12, 2024

I really do like Alibaba especially for getting items you can't find in the US. I extensilvy read reviews, ratings and look at photos before purchaing for a vendor. So many great vendors and I have a great experience picking and researching which vendors are right for me.

Date of experience: May 10, 2024
Arizona
1 review
0 helpful votes
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Saidmmy item could not be delivered due to bad address. My address is correct. You people are full of it! If they will SCAM me over $6.00. What do you think will happen to you? Stay away from these "Crooks with no honor"! They will reap what they sow,in time!

Date of experience: April 16, 2024
Georgia
1 review
0 helpful votes
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Bad, just Bad
December 30, 2021

Trade Assurance is a gimmick used to trick buyers into trading thru Alibaba! Ripoff, scam. Was shipped equipment that didnot work, then given a 2 month runaround, then i was disqualified as to a claim! Hateful! Deceiving people at Alibaba!

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Date of experience: December 30, 2021
New Zealand
2 reviews
0 helpful votes
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Cooking pot
July 4, 2019

My experience from the start has been excellent. I can see why the world accepts Alibaba as our choice for business interaction. The processes are user friendly and the results what we asked for. Therefore we will continue doing business this way. Thank you very much.

Date of experience: July 4, 2019
New York
1 review
0 helpful votes
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Experience with Alibaba
July 5, 2019

I had a great experience using Alibaba for my last purchase of pillow cases! The service is easy to use and allows me to find suppliers that I otherwise would not be able to find easily and with out any effort. Thanks!

Date of experience: July 5, 2019
North Carolina
17 reviews
13 helpful votes
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The site is a excellent site for buying craft stuff... but def need to read reviews and also feedback rating should be more than 97 percent. There are some genuine sellers just like you have in eBay and Amazon marketplace. We need to use paypal to pay to be on the safer side.

Date of experience: November 29, 2012
Costa Rica
1 review
0 helpful votes
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Bad Contract
June 6, 2019

All products were excellent, everything came exactly as the picture but the services is regular. They didn't ship on time and that affect my company and when I start reading the contract I notice that nothing makes Alibaba refund your money in a pretty soon time and for me that was really bad.

Date of experience: June 5, 2019
Canada
1 review
0 helpful votes
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Outstanding service and delivery. Outstanding logo print. My choice of fabric that is wrinkle free and very breathable in a very hot Toronto summer. Great price. Alibaba makes everyone and anyone like a King or a Queen that can have anything on Earth (without paying riches for it). Thank you. Love your service.

Date of experience: July 2, 2020
Australia
1 review
0 helpful votes
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Kelly is an amazing and helpful sales consultant, deeply skilled in the knowledge of her wide variety of machines and accessories. I didn't know what I needed and she helped pick the correct machine for ma and spent countless hours helping me, hundreds of messages and eventually I was very happy with what she selected for me based on my needs.

Kelly was quite knowledgeably on importing equipment and selected the courier who could manage it all for me so it arrived at my door without any problems. Even advised she couldn't ship the oil via air

I had never set up a machine like this so I had several questions just to make sure I was doing everything correct and Kelly got me to send photos and advised how to set it up.

The level of service I got for a small order was really fantastic.

Finally, after all set up I turned it on and it worked absolutely beautiful. The quality of the machine is amazing, self oiling, servo motor and precise needle stop and start with varying speeds

Date of experience: February 15, 2020
Hawaii
1 review
1 helpful vote
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First time user
April 8, 2019

I am very pleased with my initial experiences on the Alibaba website. My orders have been processed accurately and in a timely manner. The site is pretty easy to navigate to find an applicable product. The manufacturers respond almost immediately and are very helpful. Payment is much more simple than I originally imagined and, so far, very secure. I'm enjoying the experience!

Date of experience: April 8, 2019
Oklahoma
1 review
1 helpful vote
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Great for my business!
April 7, 2019

I haven't been using Alibaba.com very long, and have had some struggles finding my way around the site. But I am learning. It gets easier every day to find what I need. I just wish there was a cheaper way to ship the goods without it taking a very long time to receive. That may not be any of their faults tho.

Date of experience: April 5, 2019
Florida
1 review
0 helpful votes
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Ouulala! LLC U.S.A.
June 23, 2020

Alibaba has made buying large quantities of products from far away, very easy, because they are a key element in the security not only for the buyer, but also the supplier. I now know how easy it is to buy from overseas, when you have a partner that you can trust in to represent you half way around the world like Alibaba.

Date of experience: June 22, 2020

Overview

Alibaba has a rating of 4.3 stars from 13,082 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance and customer service. Alibaba ranks 1st among Sourcing sites.

service
1,266
value
1,246
shipping
1,241
returns
721
quality
1,223
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