Great value for a quality custom made product. The seller delivered exactly what was ordered in a timely fashion.
We are extremely happy with the whole transaction. Dealing through Alibaba takes all the fear out of dealing at such a distance. Thank you.
Very user friendly site, easy to talk to suppliers, although some suppliers do not respond but that may be due to the quantity being ordered. Super quick ship and products are great quality. Would add that it's important to communicate with sellers to ensure you're getting the quantity and the correct product. Alibaba is the service I've been searching for years! I love it! My customers love it - which is even better!
I have been a member for several years and have bought and sold many times -- now they are blocking my account because I refuse to give them confidential information that could be used to conduct scams - is this the Chinese gov trying to get free corporate information?
The system has been very well thought through and as a first time user I found the instructions and guidance easy to understand. I also found it reassuring in that Alibaba oversees the business thus offering security. Everything just ran so smoothly with the supplier responding promptly and thoughtfully. In the process of my research I received a lot of messages from various providers who were all most courteous and helpful. Once my order was placed it's progress was easy to follow and I was in receipt of the goods within the week. Impressive!
Never had such good online sales person that provide assistance in prompt manner.
5 Star service, product was satisfied not the best nor the worst, however what amaze me and will get me come back again is the customer service and after sales follow up.
Thanks Ivy.
As a new user of Alibaba I have been happy with how straightforward it is to use. I really liked using the coupons last month, hopefully that happens again.
One thing I don't like is that the transaction fees are too expensive. Hopefully they can be lowered.
I am based in Central America and searching for a product sample with no prior buying experience. Alibaba platform is easy to use, logic, keeps all information in an orderly manner, makes it easy to communicate with potential sellers and provides real time communication and secure transactions.
I appreciate having Alibaba as my representative in dealing with a new supplier in China. I am extremely happy with my transaction but it is nice to know that you have this escrow account in case there was an issue. Thank you so much for your service!
Alibaba wants to help you and support you in having any claims? But wait until you try to use it. I sent 5 hours today without success in making a claim. My bank does not have a swift code to return my funds, so they won't file my claim? They won't talk to me, and when Anna comes on she has no idea what the heck she is doing! Let them find a source but never use there service!
Very happy excellent product, it was just as how i expected, great materials, nice prints, good tracking shipping, the sales woman was very kind and solve all of my doubts.
I would like to buy more from here next time i need something.
It is very recommend
Everything I look for is available on Alibaba.com. While some suppliers (as on every similar site) may not be perfect, with Alibaba Trade Assurance, it helps sort through the Best from the Rest. I now only select suppliers that are willing to keep the whole transaction within the Alibaba Trade Assurance program, from purchase order to payment to delivery confirmation. If the supplier requests order outside of the program, we won't use them. Since we have done this, we have been 100% satisfied with all purchases and suppliers.
Almost impossible to log on after the last transaction. After clicking ‘forgot password I do not get an email sent to me.
As for the search engine - it is a time waster. Takes me everywhere except where o need to go to. Mis interpretation of my words
Great experience. Product has been as described. Communication with the supplier has been excellent. Used Alibaba Logistics, pricing was a bit higher than anticipated, but still less expensive than other third party quotes.
You best believe I had a lot of anxiety and questions as a first time buyer on Alibaba. However, I was greeted with eager sales rep that not only answered my questions but were willing to take their time to walk me through the process of placing my first order. Overall, i'm very pleased.
The company has a Trade Assurance claiming it is in place to protect buyers, it does not, it more over protects the merchant. I purchased epoxy from Dongguan City Force New Material Co. LTD should anyone want specific details, please feel free to reach out on this very toxic garage material
Using Alibaba once more make my samples' purchases easy and secure, I recommend using this platform as designed instead of risking your time and money with parallel unsafe websites and or shady suppliers.
Quick and professional, timely response, quality product! That's all any business can ask for! We received goods faster than expected, and hand delivered by DHL. We plan on using Alibaba for future purchases.
I have been using alibaba for a few years now. Its always so much fun to see your ideas come to fruition and into a tangible product. I have only ever had ONE vendor not able to fulfill my order and he promptly refunded me all the money. Great website, I love using it!
This is the first time I've used Alibaba and it's been very useful in selecting and purchasing samples from manufacturers - ability to communicate with them directly has been easy and makes the experience much better for product selection
After searching for awhile for white piggy banks I found a company through Alibaba. This company was very prompt on responding and shipping out the order. I ordered 100 pcs. Last week and it was delivered today! You have to do your homework on these companies as some are not very reliable. I wish Alibaba would screen those bad companies and not let them advertise on their site. I will definitely do business with this company again. Just wish the shipping charges were less expensive!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba has a rating of 4.3 stars from 13,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance and customer service. Alibaba ranks 1st among Sourcing sites.