business logo of Alibaba

Alibaba

How would you rate Alibaba?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
0 helpful votes
Follow Bob B.
Unfollow Bob B.
Send Message
Share Review
Report Review

Great value!
September 13, 2019

Great value for a quality custom made product. The seller delivered exactly what was ordered in a timely fashion.
We are extremely happy with the whole transaction. Dealing through Alibaba takes all the fear out of dealing at such a distance. Thank you.

Date of experience: September 13, 2019
Pennsylvania
2 reviews
0 helpful votes
Follow Lisa K.
Unfollow Lisa K.
Send Message
Share Review
Report Review

Love Alibaba!
August 31, 2021

Very user friendly site, easy to talk to suppliers, although some suppliers do not respond but that may be due to the quantity being ordered. Super quick ship and products are great quality. Would add that it's important to communicate with sellers to ensure you're getting the quantity and the correct product. Alibaba is the service I've been searching for years! I love it! My customers love it - which is even better!

Date of experience: August 31, 2021
Canada
1 review
2 helpful votes
Follow Greg M.
Unfollow Greg M.
Send Message
Share Review
Report Review

I have been a member for several years and have bought and sold many times -- now they are blocking my account because I refuse to give them confidential information that could be used to conduct scams - is this the Chinese gov trying to get free corporate information?

Date of experience: December 9, 2013
GB
1 review
0 helpful votes
Follow David T.
Unfollow David T.
Send Message
Share Review
Report Review

The system has been very well thought through and as a first time user I found the instructions and guidance easy to understand. I also found it reassuring in that Alibaba oversees the business thus offering security. Everything just ran so smoothly with the supplier responding promptly and thoughtfully. In the process of my research I received a lot of messages from various providers who were all most courteous and helpful. Once my order was placed it's progress was easy to follow and I was in receipt of the goods within the week. Impressive!

Date of experience: November 8, 2019
Malaysia
1 review
0 helpful votes
Follow Steadfast R.
Unfollow Steadfast R.
Send Message
Share Review
Report Review

Excellent Customer Service,
April 14, 2019

Never had such good online sales person that provide assistance in prompt manner.

5 Star service, product was satisfied not the best nor the worst, however what amaze me and will get me come back again is the customer service and after sales follow up.

Thanks Ivy.

Date of experience: April 14, 2019
Canada
1 review
0 helpful votes
Follow Rose S.
Unfollow Rose S.
Send Message
Share Review
Report Review

Easy to use site
April 24, 2019

As a new user of Alibaba I have been happy with how straightforward it is to use. I really liked using the coupons last month, hopefully that happens again.
One thing I don't like is that the transaction fees are too expensive. Hopefully they can be lowered.

Date of experience: April 23, 2019
Guatemala
1 review
0 helpful votes
Follow Edwin S.
Unfollow Edwin S.
Send Message
Share Review
Report Review

SAMPLE OFFERING
June 14, 2020

I am based in Central America and searching for a product sample with no prior buying experience. Alibaba platform is easy to use, logic, keeps all information in an orderly manner, makes it easy to communicate with potential sellers and provides real time communication and secure transactions.

Date of experience: June 14, 2020
California
1 review
0 helpful votes
Follow Howard H.
Unfollow Howard H.
Send Message
Share Review
Report Review

Created a feeling of security
June 21, 2019

I appreciate having Alibaba as my representative in dealing with a new supplier in China. I am extremely happy with my transaction but it is nice to know that you have this escrow account in case there was an issue. Thank you so much for your service!

Date of experience: June 21, 2019
Massachusetts
2 reviews
1 helpful vote
Follow Michael W.
Unfollow Michael W.
Send Message
Share Review
Report Review

Alibaba wants to help you and support you in having any claims? But wait until you try to use it. I sent 5 hours today without success in making a claim. My bank does not have a swift code to return my funds, so they won't file my claim? They won't talk to me, and when Anna comes on she has no idea what the heck she is doing! Let them find a source but never use there service!

Date of experience: July 1, 2019
Mexico
1 review
0 helpful votes
Follow Fernanda U.
Unfollow Fernanda U.
Send Message
Share Review
Report Review

Diappers good quality
August 5, 2019

Very happy excellent product, it was just as how i expected, great materials, nice prints, good tracking shipping, the sales woman was very kind and solve all of my doubts.
I would like to buy more from here next time i need something.
It is very recommend

Date of experience: August 5, 2019
Australia
1 review
0 helpful votes
Follow Matthew B.
Unfollow Matthew B.
Send Message
Share Review
Report Review

Everything I look for is available on Alibaba.com. While some suppliers (as on every similar site) may not be perfect, with Alibaba Trade Assurance, it helps sort through the Best from the Rest. I now only select suppliers that are willing to keep the whole transaction within the Alibaba Trade Assurance program, from purchase order to payment to delivery confirmation. If the supplier requests order outside of the program, we won't use them. Since we have done this, we have been 100% satisfied with all purchases and suppliers.

Date of experience: December 4, 2019
Australia
1 review
0 helpful votes
Follow Bharat P.
Unfollow Bharat P.
Send Message
Share Review
Report Review

Almost impossible to log on after the last transaction. After clicking ‘forgot password I do not get an email sent to me.
As for the search engine - it is a time waster. Takes me everywhere except where o need to go to. Mis interpretation of my words

Date of experience: November 23, 2020
Texas
2 reviews
0 helpful votes
Follow Jake Y.
Unfollow Jake Y.
Send Message
Share Review
Report Review

Perfect!
March 9, 2019

Great experience. Product has been as described. Communication with the supplier has been excellent. Used Alibaba Logistics, pricing was a bit higher than anticipated, but still less expensive than other third party quotes.

Date of experience: March 7, 2019
California
1 review
0 helpful votes
Follow Lawrence N.
Unfollow Lawrence N.
Send Message
Share Review
Report Review

Excellent First Time Transaction
April 10, 2019

You best believe I had a lot of anxiety and questions as a first time buyer on Alibaba. However, I was greeted with eager sales rep that not only answered my questions but were willing to take their time to walk me through the process of placing my first order. Overall, i'm very pleased.

Date of experience: April 10, 2019
VI
1 review
0 helpful votes
Follow Jenine D.
Unfollow Jenine D.
Send Message
Share Review
Report Review

Buyer Beware
March 23, 2024

The company has a Trade Assurance claiming it is in place to protect buyers, it does not, it more over protects the merchant. I purchased epoxy from Dongguan City Force New Material Co. LTD should anyone want specific details, please feel free to reach out on this very toxic garage material

Date of experience: March 23, 2024
Canada
1 review
0 helpful votes
Follow George I.
Unfollow George I.
Send Message
Share Review
Report Review

Easy and safe way to buy
April 27, 2019

Using Alibaba once more make my samples' purchases easy and secure, I recommend using this platform as designed instead of risking your time and money with parallel unsafe websites and or shady suppliers.

Date of experience: April 25, 2019
Wyoming
2 reviews
0 helpful votes
Follow Benny L.
Unfollow Benny L.
Send Message
Share Review
Report Review

Service with quality
May 9, 2019

Quick and professional, timely response, quality product! That's all any business can ask for! We received goods faster than expected, and hand delivered by DHL. We plan on using Alibaba for future purchases.

Date of experience: May 9, 2019
Florida
1 review
0 helpful votes
Follow Ann F.
Unfollow Ann F.
Send Message
Share Review
Report Review

I have been using alibaba for a few years now. Its always so much fun to see your ideas come to fruition and into a tangible product. I have only ever had ONE vendor not able to fulfill my order and he promptly refunded me all the money. Great website, I love using it!

Date of experience: August 21, 2019
Canada
1 review
0 helpful votes
Follow David C.
Unfollow David C.
Send Message
Share Review
Report Review

This is the first time I've used Alibaba and it's been very useful in selecting and purchasing samples from manufacturers - ability to communicate with them directly has been easy and makes the experience much better for product selection

Date of experience: April 18, 2023
Michigan
1 review
0 helpful votes
Follow Linda D.
Unfollow Linda D.
Send Message
Share Review
Report Review

Piggy Banks
December 25, 2020

After searching for awhile for white piggy banks I found a company through Alibaba. This company was very prompt on responding and shipping out the order. I ordered 100 pcs. Last week and it was delivered today! You have to do your homework on these companies as some are not very reliable. I wish Alibaba would screen those bad companies and not let them advertise on their site. I will definitely do business with this company again. Just wish the shipping charges were less expensive!

Date of experience: December 24, 2020

Overview

Alibaba has a rating of 4.3 stars from 13,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance and customer service. Alibaba ranks 1st among Sourcing sites.

service
1,266
value
1,246
shipping
1,241
returns
722
quality
1,223
This company does not typically respond to reviews

Instant Feedback

204 reviews
+1998