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Alibaba

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GB
1 review
0 helpful votes
Follow abdalla e.
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Alibaba is the No. 1 Marketplace to source suppliers by far and thats for a good reason, ive experience how they have evolved over the years and now it just seems so easy and reliable to use Alibaba why would you go for any other site if your insured and most top suppliers are verified.

Date of experience: November 30, 2021
Hong Kong
1 review
0 helpful votes
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Shenzhen Danrel Machine
May 6, 2019

Thank you very much for the goods and the delivery as acceptable manner. I would like to give special thanks to Ryan who arranged this shipment and for keeping continues track on it by communicating with me throughout. About the product quality, it looks good so far after used for a month. The supplier sent us detailed instruction manual book and videos to guide the installation and operation, it was really helpful. Looking forward to continue the business with you.

Date of experience: May 5, 2019
Utah
1 review
0 helpful votes
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I found the website fairly easy to use. It is amazing to be able to choose from suppliers and manufacturers right at our fingertips. I have now directed the production of two products through alibaba.com. Both suppliers I found met or exceeded my expectations. Their shipment tracking is great! I feel safe using their payment portal, and am overall very satisfied with their services. I recommend giving them a try.

Date of experience: December 15, 2020
France
1 review
1 helpful vote
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Shenzhen Weifengda Craft Gift Co., Ltd. is a perfect partner to do business with. Very patient and professional, great quality production. The Alibaba Trade Assurance is perfect. I will certainly order again on this website.
To have the same experience as me, just take care to check the reputation of your business partner before ordering.

Date of experience: August 6, 2020
New Jersey
1 review
0 helpful votes
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Great tool
August 18, 2020

There is nothing bad to say about the platform, I am in love with it, very easy to use the only thing it annoys me is every time you click something opens a new tab, oh boy when I realize I have at least 200 tabs open u. U but that its just me lol

Date of experience: August 18, 2020
France
1 review
2 helpful votes
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Make 5 purchases via Alibaba. Everything could have been perfect.
But big black spot: the euro-dollar exchange rate used at the time of payment. This rate is not the market and has always been against me (which translates into a surplus of about 1% of my purchases). The customer service does not give me any satisfactory explanation. Hoping that this doesn't happen again on my next orders.

Date of experience: July 22, 2020
Ohio
4 reviews
3 helpful votes
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Very pleased
April 16, 2024

Have been using Alibaba for several years now and I can confidently say that it is one of the best online marketplaces for finding suppliers and manufacturers. The site offers a huge selection of products at affordable prices, as well as extensive opportunities for searching and comparing products.

Date of experience: April 15, 2024
Germany
1 review
3 helpful votes
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Communication could be better. For products that must have a CE marking, the certificates should also be available for download. So that the certificates can be checked. Many traders show fake certificates.

As a company, we have two accounts for buyers. We have often found that traders do not stick to the contracts when the money is transferred. Suddenly the goods were no longer available or they wanted to sell us something completely different. Alibaba should pay attention to quality and good sellers who adhere to their contracts.

Date of experience: April 7, 2020
Florida
1 review
0 helpful votes
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So If your looking to build a set of awesome custom wheels without breaking the bank and don't mind waiting a couple months to save you thousands of dollars here you go. Ice Xu and her team where amazing they took the time to make sure my vision of my wheels a complete success. They can help you with the look, specs, and recommendations. You need to make some killer wheels. They packed everything very careful for the long haul double boxed, extra padding and taped all over to make sure your wheels will be safe and protected. Thank you guys all so much for making my wheels Amazing. Ice Xu you are awesome thank you again.

Date of experience: October 25, 2020
California
25 reviews
48 helpful votes
Follow Karl L.
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If you're really really careful Alibaba can be a tremendous resource for an American business who is looking for new suppliers and vendors in China. My company used to pay consultants and other middle men a lot of money to find us reliable folks in Asia. I still work with some of them but now Alibaba can help me do part of the work.

Date of experience: September 22, 2015
Alaska
1 review
0 helpful votes
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Takes time but well worth it.
June 3, 2019

It takes some time when working off of this site because you are communicating with Main land China which is a different time zone, so it's pretty much a one day response turn around. However if you can get past that it is amazing. Shipping takes 30-45 days so plan ahead.

Date of experience: June 1, 2019
Texas
1 review
0 helpful votes
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Custom Pillows with 100% Success
June 10, 2019

Tracy was able to take my idea and make it a reality. She helped me with every step of the design process and made sure that I was completely informed on different options and pricing. Very much appreciate all of her help and professionalism to get the job done! Great work.

Date of experience: June 10, 2019
Hawaii
1 review
0 helpful votes
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Don't just go to one supplier! Alibaba is made up of a whole bunch of different suppliers. Some not very professional. Seems like some of them just decided to become a middle man and don't know much about what they are trying to sell. So you have to put in your time to contact as many suppliers as you can to find a supplier that you can work with. It's like shopping. You have to find suppliers that has been in business for at least 2 years. Do some research on Youtube. I recommend (Just One Dime). I'm not getting any kind of compensation for recommending them. I found their information very helpful!

Date of experience: May 12, 2020
France
1 review
0 helpful votes
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Reliability
July 5, 2019

I placed order many times in Alibaba and I was always satisfy, only one time when the supplier didn't respect what I saw on his display. I supposed to receive notebooks with pens; well! He sent me the notebooks which where properly made but no pens that are the support to keep them close. As I did my payment by PayPal, I didn't have any help from Alibaba about this case.
I bought the missing pens from another supplier for my customer.

Date of experience: July 5, 2019
Arkansas
1 review
6 helpful votes
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We are a small business in West Michigan and were looking to source some parts from China. We secured an initial sample and were pleased with the results and the price. We then placed a small order for more parts, but when they showed up they did not meet specifications. The supplier refuses to even reply to our inquiries and Alibaba won't help us either. I don't think we'll be doing any more business through this website.

Date of experience: August 10, 2012
South Africa
1 review
0 helpful votes
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They keep their promise when it comes to shipping and all their products are of good quality. They just never disappoint. They deliver as promised and the customer service is tops. You try them if your in this industry and see for self.

Date of experience: January 26, 2022
South Carolina
1 review
0 helpful votes
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My first Alibaba order
February 26, 2019

Purchasing a dress for my granddaughter through Alibaba went very smoothly. The site is clearly geared more towards the commercial environment than towards retail customers, but the web interface makes purchase from China quite easy. Some of the vendors on Alibaba could use a better translator. I laughed at the "sexy" communion dresses advertised by one dress manufacturer. Alibaba itself proved easy to navigate and I will certainly use the site again.

Date of experience: February 26, 2019
North Dakota
1 review
0 helpful votes
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Worth it.
April 20, 2019

Purchasing overseas with a language barrier can be difficult. Alibaba.com helps you find the right supplier, and lets you choose who to work with. I've made several purchases through this site and not once had any problems. Very helpful. Very professional. Very reasonable.

Date of experience: April 20, 2019
Ukraine
1 review
0 helpful votes
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Good platform to source
May 31, 2019

Use alibaba a fair bit to find the right supplier, which can be hit and miss as many suppliers lie a lot, and many product descriptions are misleading, but if you know that upfront, its a very good platform to assist purchasing decisions

Date of experience: May 30, 2019
Canada
1 review
0 helpful votes
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Great experience, lots of learning
May 27, 2019

Shipping from China can be expensive for smaller quantities. But doing research and working with suppliers through the Alibaba platform can lead you through a quite satisfactory learning curve. Now I'm ready for more serious orders, thanks to my understanding of the platform.

Date of experience: May 27, 2019

Overview

Alibaba has a rating of 4.3 stars from 13,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance and customer service. Alibaba ranks 1st among Sourcing sites.

service
1,266
value
1,246
shipping
1,241
returns
722
quality
1,223
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