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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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We need to Know how much Alibaba insurance to paid, cause sometimes seller say about different percentage for Insurance shipment.
And I feel comfortable in purchasing through your company. The only thing is that I have an Ocean Fright that has past the allowed time to cancel the order. I knew it would take longer but am waiting to see how this transaction turns out. Is my first Ocean Freight shipment as a trial. I will advise as it is due to Port on 03/23/2018
Needed a specific commercial sprayer for my business. Saved over $500 by using Alibaba - service was 5 star and shipping was from China to Canada in 5 days - I'm impressed and would recommend this source supplier for your business.
Alibaba has a bit of a learning curve, but once you get the hang of it, the deals and services are great! I don't know how else I could buy international products as easily!
On Alibaba, I met sellers that deliver quality goods on time at a cheap price. Will definitely continue shopping on Alibaba.
Not good and not to bad, but it is not working verry god to the factorys to talk whit them lot off time no response or they dont want to understand
Found everything I want and have been able to be in touch with various businesses. Using the tools on the site have proven simpler than I had expected.
Alibaba's website is users friendly with real trade assurance. I hereby recommend the portal to all new comers. Your privacy is guaranteed.
Their Management assistance threw my purchase helped, especially in the customs and export areas where I am not very knowledgeable.
Excellent first time with alibaba. Alibaba offers the best and safest way of buying goods online. With hundreds of trusted suppliers, you can get the product you want with the cheapest price available on the internet.
Thank you very much for the efficiency!
Alibaba.com is an excellent platform for on-line shopping.
Regards,
Eugen
Overall the experience was good, and it was my first time buying from Alibaba, there was risk involved, but i the supplier used trade assurance and all went smooth
Horrendous experience. In Chinese this is called (Kěpà de). This is probably a scam. The rep, Arien He, was condescending and unhelpful. After my order didn't arrive on time (3 weeks), he was unable to determine where it was. Nor did he express interest in doing so. In fact, he told me I should have paid for express if I wanted it on time. Unreal. If this was in the U.S. he *ss would be long gone by now.
Also, the Review button on the Alibaba site does not work.
Here are some quotes from my conversation online with him:
"If you need a fast delivery, you should tell me at that time, and the cost must be higher!"
After I asked to speak with a manager:
"If you are seller, you can promise when the goods will arrive, right? We have no reason to refund to you, if you want refund, you need to assume the return freight and tax, please think carefully. And I am the manager, so you want to talk with me?"
I can't think of anyone more in the need of a backhand than this guy.
I was looking to purchase a2 uv flatbed printer and came across a listing for what I thought a great deal. Well I was told that the printer can't print on bottles, which in their Q&A SECTION clearly states cylinder printing 360°, 2nd after challenging that statement, I was then told I would have to arrange for shipping myself, lol. Instead of interacting with obviously hormonal immature children, I spent my money else where, but I want to warn others of the suspicious nature of this company. The rude CSR name is Y Doris, I believe she's the manager too. Buyer BEWARE. There's legitimate professional companies on Alibaba, this isn't one of them.
Supplier sells me defective stuff and I submit a refund with a video and they just close my escalated query with no feedback.
Do not buy expensive product especially electronics, you will not be able to get help from their customer suppor evert, they will just tell U that customet is their priority-THEY WILL JUST BE BULL$#*!TING YOU by telling nice words. They dont keep a record or your text conversation with customer support to back up your complaint.
If it's not in writing don't trust Chinese suppliers on their word. They will sell to your dog, grandmother, and cats.
Shenzhen JKN Battery Co., Ltd. sold me two lithium batteries they came with no connections, just two leads and no charger, it cost about 800 dollars and an extra 280dollars to get them running and charged. They lasted one weekend and failed. They both don't work now. Don; t save money, buy local at least we have laws and warranties. They just said to try new battery management systems and get a tech to fit and they may work.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members