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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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In general, Alibaba is very practical, still so many issues on payment and shipment but they are getting better on every day basis
Excellent experience - great service and absolutely top quality work. Vert happy with their product - no complaints at all.
This supplier gives sincere response and support in any case. This supplier is very reliable. If there is any opportunity to deal with again, I really appreciate it.
Thank you very much.
I am very satisfaced with Alibaba. I am a new customer and this site is really helpful and easy to use, also you can have good deals with great people. Thanks!
It is my second order with this business and everything is perfect, keep it up like this! I recommand it to everyone...
What can I say, we live in an amazing world. The ability to find suppliers worldwide through a single portal is a very powerful thing.
I am 100% satisfied with this transaction - amazing seller and amazing quality products. Keep up the good work!
A lot of suppliers, a lot of products, a lot of information! This website can provide any inquires that you have. Do not hesitate to get in touch with any factories in the whole world and do your best business.
I always depend on alibaba when it comes to suplies...
Very good quality products, no problem with agents and supplier and most of all very affordable.
I have been looking for some samples for now. Communication and delivery have largely progressed well. Has a problem with Norwegian customs on some of the consignments due to lack of papers / values from supplier.
First experience, was good.
Some products are not exactly as shown on the picture, however, all the rest is good: communication, shipping, packing etc.
Just need to make sure the product is the one, in all details.
Thank you for this great service. I really like how the quotes can be arranged for easy perusal which makes my job very easy in selecting suppliers and their products. All of the suppliers have been very professional and very prompt in their replies to my questions.
There are so many different suppliers on the Alibaba site that I haven't needed to look elsewhere for my products.
I really like that suppliers have information liked gold rating etc on their site so you can have an appreciation of who you are dealing with.
Perfect and quick communication and respond. The good were delivered in time. I would recommend everyone to work with them.
Good service they follow all customers step by step and they have secure service payment this is important for any business any where on the world
I orderd two batteries for my Segway. The communication with Meg was quick, accurate and friendly. The goods were delivered sooner as expected. The product works good.
Thank you very much for the service and the product.
Huub
Very happy with the quality and ease of access business Alibaba delivers Very happy with the quality and ease of access business Alibaba delivers
Juliet-Su You are great, patient and dedicated in your work and I offer you the greatest services and this is my most important machinery because you gave me the impression of safety in my first experience to buy from China and I want to work with you permanently in the future thank you very much. The machine works perfectly and has reached the specified time.
Esta es la segunda ves que compro una mercancía en alibaba y por ser un comprador de mexicano, les anticipo que no hay ningún problema en recibir la mercancía de tan lejos, es muy confiable pero sobre todo muy segura en llegar la mercancía en esta ocasión llego en cinco días tal como me lo comento la vendedora por eso yo la recomiendo mucho
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.