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Alibaba

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California
1 review
6 helpful votes
Follow Oliver J.
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As a kid I liked to watch Westerns. There was something about the adventure of going to unexplored lands where you never knew what would happen next. Alibaba is like that. I've found some of the most incredible deals on quantities of electronics that I could never have gotten in the US any other way. There are lots of dud suppliers but there are legit ones too. Just do as much homework as you can and understand there is always risk. Trade Assurance can also be helpful if you can find a supplier that qualifies.

Date of experience: September 27, 2015
Philippines
1 review
0 helpful votes
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Alibaba is the best!
August 1, 2019

It's my first to try buying online thru alibaba and was able to get in touch directly with manufacturers and it has been a great experience.

Was hesitant at first, as I'm not sure though if I will be dealing with legit suppliers, but it proved me wrong, Alibaba is a bridge for consumers who wants to have a real deal savings and value for their money thru direct buying from makers all over the world.

Date of experience: August 1, 2019
Florida
1 review
0 helpful votes
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First, my responses to bids did not change their status. I kept getting notices as if they were new. The phone app doesn't synch with my computer, and the computer app freezes on the page to start a conversation. Their platform is so buggy it makes Messenger look good. But I ordered, and later, while my shipment sat at customs, Alibaba completed it anyway and asked for a review of seller, not once but twice for 2 different orders. Alibaba's so-called help did nothing to correct the problem even after I got a human to respond. I had to come here to leave a review of Alibaba because their own site doesn't have the option. If I can find another way to get international bids, I will switch.

Date of experience: July 23, 2019
Australia
1 review
0 helpful votes
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EXCELLENT ALL ROUND
June 28, 2019

- User friendly
- Filters are great to distinguish great traders from ones that maybe potentially harmful
- Suppliers I have work with are great.
- Love it how alibaba suggests hot selling items within my business category.

Date of experience: June 28, 2019
South Africa
1 review
0 helpful votes
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Good Service
October 30, 2019

Good Service and good communication.
I was contacted with tracking details when the product arrived at my destination. Very helpful to get the parcel because our post office very seldom send notifications of parcels arriving.

Date of experience: October 30, 2019
Australia
1 review
0 helpful votes
Follow A P.
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Like any purchase you make, the first thing is to ensure value for money, quality of workmanship and materials that comprise the item. Companies don't stay in business unless their products meet market standards. Alibaba provides the buyer with ample information including number of years of trading, yearly value of sales, units sold, number of employees, etc. etc. All the info to make a sound judgement is accessible when you find out how to access it. Should you need help finding more on the Alibaba website - all you have to do is to ask Alibaba. They are very happy to assist..

Date of experience: September 7, 2020
Illinois
2 reviews
0 helpful votes
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Interesting!
February 12, 2022

I like this site for a huge number of things that can be purchased quite cheaply. Of course, the quality in some places falls on the goods, but this is not critical. Many sellers are quite responsive and friendly. I recommend at least trying it.

Date of experience: February 10, 2022
KR
1 review
0 helpful votes
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We are using Alibaba more than a year, and It has given us a lot of information. Factories were nice, also provided us good quality products.
The payment process is quite easy for beginner. But to be honest the refund system need to be improved.

Date of experience: May 7, 2019
RU
1 review
0 helpful votes
Follow Viktor L.
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It is nice when such a reputable company as Alibaba guarantees and accompanies my purchase of goods and frees me from worries about quality and guarantee of delivery. I have not had time to try this device in practice, but I received the goods guaranteed and very quickly, only 10 days on the road. Thank you Alibaba.

Date of experience: March 24, 2020
Australia
1 review
0 helpful votes
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Capes and Masks order
September 9, 2019

It was a great experience and so easy to find the business that would meet out needs. I had total confidence in our choice from the minute we ordered and when our order arrived we were certainly not disappointed. It really helped with the displayed trusted supplier indication and I will be using Alibaba.com again. Thank you.

Date of experience: September 9, 2019
GB
1 review
0 helpful votes
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I placed a large order with a manufacturer on Alibaba, and he charged me twice for delivery. Once at the point of origin and second time in UK when Fedex delivered the product, they also sent me an enormous bill. The agent at the factory should have warned me about this but pretended that there was nothing else to pay. I am very disappointed with my first experience at Alibaba and hope nothing like this ever happens again.

Date of experience: August 21, 2019
Florida
1 review
0 helpful votes
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Great platform for bringing the world of industry together under one roof. I was skeptical about ordering from a foreign country at first but, Alibaba took the risk out of the entire process with their requirements for vendors and buyers alike. As a small business, ordering abroad will help my bottom line and Alibaba made that possible.

Date of experience: September 5, 2020
Oregon
1 review
0 helpful votes
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Cheap & Reliable = Better Than Ebay!
February 26, 2019

I'm starting to realize that my experiences on Alibaba are turning out to be better than ebay. Boy have times changed. It may take a while, as in 3 to 6 weeks in cases, but it's always cheaper and legit. Go right to the source, cut out the middleman!

Date of experience: February 25, 2019
Maine
1 review
0 helpful votes
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OWNER
November 9, 2019

I had a great time working with your agent. The language difference was a small barrier but after a few conversations back and forth we were able to finally come up with what I needed. Perfect size and good quality locks. Will make an ideal replacement on the cabinet.

Date of experience: November 7, 2019
Ireland
1 review
0 helpful votes
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Secure ordering and shipping
June 9, 2019

Very very satisfied with my experience here.

Secure payments with trade assurance orders, received goods in timely fashion with high level shipping practices.
I ordered based on a wealth of positive reviews and feedback given to the vendor I selected.

Date of experience: June 8, 2019
Australia
1 review
5 helpful votes
Follow Vitor S.
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I had an account to contact with suppliers and out of the blue I couldn't login anymore. I keep receiving a message saying "this account cannot login at this time" it's not related to security reasons as many ppl have their accounts banned. I tried contacting though Facebook or wherever I could locate a way to communicate. They don't have a customer support only a bot that don't give options to talk to a human, call a number or solve your problems. I've lost all the suppliers I had contact with. Considering to find another platform to source my business in Australia, this is not a reliable website.

Date of experience: July 1, 2021
District of Columbia
1 review
0 helpful votes
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This is the only place to find a temporary pool these days. Very satisfied with the pool. Some vendors say they have stock online, but the reality is they don't, so better to chat with vendor first before plopping down your money - you'll get a refund except it'll take a week or two. You get charged an approx. 3% transaction fee for using a credit card.

Date of experience: June 16, 2020
KR
1 review
2 helpful votes
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I am very satisfied with this cooperation, RICHI is very experienced suppliers of feed pellet machinery. They patiently answered me a lot about machine problems, which made me trust them very much.

We connect online and we get quick response from supplier when we need technical help. We are overall happy with this order. I hope they can get more orders.

The machine is in good condition, as shown in the picture. Happy communication in the purchase process, plan to buy again, thank you!

Date of experience: September 9, 2020
GB
1 review
2 helpful votes
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The arbitration process sides with the supplier rather than the buyer, they will try their best to deflect all responsibility and try to place the blame elsewhere, I didn't expect this kind of service from Alibaba. Especially after all the claims of 30 days peace of mind etc that they promise to offer. We signed up for DDP service (which means the seller is responsible for the goods until they reach our door), even then Alibaba tried blaming the shipping company and asked us to claim from them. They have no moral compass.

Date of experience: October 12, 2020
GB
1 review
1 helpful vote
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Resistance bands
June 8, 2020

Causing chaos not accepting prepaid cards all of a sudden without pre-warning customers, yet other payment options not working for more than10days not reversing declined payments, totally unacceptable

Date of experience: June 8, 2020

Overview

Alibaba has a rating of 4.3 stars from 13,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance and customer service. Alibaba ranks 1st among Sourcing sites.

service
1,266
value
1,246
shipping
1,241
returns
722
quality
1,223
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