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Alibaba

How would you rate Alibaba?
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South Africa
1 review
0 helpful votes
Follow Graeme S.
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When ordering through Alibaba you know that the transaction is safe and secure and that the sellers are all verified and your purchase is covered in case of any issues. Superfast delivery times are also guaranteed and I have had nothing but excellent service.

Date of experience: July 12, 2022
Italy
1 review
1 helpful vote
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You can find big choice of products, but the most disturbing things is the kidding on writing. You agree something then they change without a clear note or communications.
Did 4-5 orders and none of them was according to specifications. They push you to pay outside the platform Alibaba in order to have the money faster that trough the platform.
The products offered may match the specifications/regulations but you need to triple chek with them the real pictures and documentation before.
I would recommend to all buyers to ask the seller to cleary write what they are offering and registering all communications and screenshots for future dispute.

Date of experience: April 14, 2020
Washington
1 review
1 helpful vote
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Paying via Bank Transfer is impossible
July 3, 2019

Luckily we were able to get a credit card approved in time for the order. The wire transfer information Alibaba was giving us referenced a NY based Citibank but when contacting the bank, they had no idea what we were talking about and directed us to the "international division. We ended up on ridiculously long holds and dead ends as this division didn't know what we were talking about either. Alibaba's chat support was indefinitely offline or AI based and went nowhere. Attempting to contact Alibaba in the US also went nowhere with hold times exceeding a reasonable amount of time to wait. We were never able to get the Wire (TT) Transfer information figured out - Alibaba never responded to emails. Citibank's confusion at the whole thing was truly remarkable - one could direct them to the page showing them listed as the bank and they had no idea what any of it meant.

Date of experience: July 3, 2019
GB
0 reviews
0 helpful votes
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USB sticks
June 27, 2022

I use this supplier for all my personalised USB sticks. Always friendly, always helpful, even though the time difference means its their night time sometimes, My last order arrived within a couple of days!

Date of experience: June 27, 2022
Mississippi
1 review
0 helpful votes
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Great Product & Service
August 9, 2019

This experience was very easy and simple. A single inquiry produced several responses from eager businesses. When I chose the company, they were very helpful in ensuring that I received just what I wanted.

Date of experience: August 9, 2019
Washington
1 review
11 helpful votes
Follow Dani P.
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Fannie with Yiwu Shicai Import And Export Co., Ltd. is a life saver! After going through vendor after vendor with tons of let downs with other suppliers with their poor quality, size un true, delayed shipping over and over, I found Fannie's shop and will continue to give her my business! I've ordered 3 times thus far from womens clothing to sandals and the quality is perfect! Def recommend this shop!

Date of experience: July 23, 2020
GB
3 reviews
34 helpful votes
Follow Peter C.
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We have been gold members for 4 years, and have achieved excellent results... but we did have to sift through a lot of rubbish to find the good ones, but the search was worth it.
I don't think they can be fully responsible for all the scammers that use these kind of portals, you must do your own diligence!

Date of experience: July 28, 2015
Cook Islands
1 review
0 helpful votes
Follow Dan I.
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It's a great experience working with the Alibaba. Easy to go about and everything is organize based on your needs. Products are excellent quality and suppliers are very professional in dealing with their customers.

Date of experience: March 21, 2019
GB
2 reviews
0 helpful votes
Follow Aurelian B.
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The perfect platform where you can get anything you need with the excellent price, safe and easy, transparent easy for anyone to start new bussiness. Very glad that i find something like these. Thanks

Date of experience: June 5, 2020
New Zealand
1 review
0 helpful votes
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Good company, willing to sell smaller amounts of their products, which is great for the, person who is the consumer and not a, on seller. Sometimes it is hard to communicate what you want, that's just a language thing, My purchase went well, AAA+++.

Date of experience: April 7, 2019
Belgium
1 review
0 helpful votes
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Top Quality
August 14, 2020

The air conditioner condenser is absolute top quality. I am very satisfied.
But I'm not so satisfied with the shoddy service of FedEx. They delivered too late, their tracking system is a chaos, they delivered without informing me. And, to add insult on injury, one week later they came with an extra invoice of 24 EUR! FedEx: never again.

Date of experience: August 14, 2020
Philippines
1 review
0 helpful votes
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Hard to navigate, but very helpful
July 31, 2019

The interface is tricky to navigate, but there are enough filters to help you narrow down the choices. I was able to canvas prices and get what needed my needs and budget. I'd recommend Alibaba if you can't find local suppliers in your area.

Date of experience: July 31, 2019
Mississippi
1 review
0 helpful votes
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I have had great Suppliers and they have handled all my orders professionally without any issues
I would recommend buyers like me to create a good communication ground with suppliers before ordering products, once that friendship is established, you won't have issues while transacting

Date of experience: June 10, 2020
Switzerland
1 review
0 helpful votes
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The dream
October 14, 2019

Impressive! Great product, great quality, really over the expectations. I fully recommend this company, they really send your dream. I will surely buy again in next weeks from them. FULL rating 100/100. Thank you!

Date of experience: October 14, 2019
Washington
1 review
0 helpful votes
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Initial Order
May 14, 2019

Going through Alibaba's site looking for supplies and products has been somewhat exciting. I was able to review a companies success, where they sell, how many employees they have and how long they have been in business, etc. Everything you need to search with is set up by Alibaba for you. That really helps otherwise it could get confusing.

Date of experience: May 13, 2019
Tennessee
1 review
7 helpful votes
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Have only placed 1 order with a merchant on Alibaba for some luggage. The tracking number they provided after 3 weeks is now 7 days old and the package has never been scanned in. Filed a dispute, and waiting for a refund. SCAM site.

Date of experience: September 25, 2014
New Jersey
1 review
3 helpful votes
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Scam platform
June 18, 2020

Please don't use Alibaba if you don't want to loose money as I did. There tra assurance is BS and they do nothing to help and good luck trying to get a hold of someone. I am currently out over $18,000 with this transaction.

Date of experience: June 18, 2020
Ireland
1 review
13 helpful votes
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Their seller confirmed that to deliver a printer to my door in 20-23 days. It was 4 and half months ago. Still no sign of the printer. They says they can offer only their fee (100 USD) as Trade Assurance. Paid 3K for the printer and for the delivery. Don't buy anything from here more than by you can loose! There is no real buyer protection on anything!

Date of experience: December 30, 2021
California
1 review
0 helpful votes
Follow Bhavan S.
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Alibaba is hands down one of the most awesome website to find suppliers for products. One of the main reason I use there website is because they provide Trade Assurance which protects both buyer and seller. I've never had an issue processing a payment thru there website but be warned the fees for credit card transactions are pretty high.

Date of experience: May 11, 2020
New Zealand
1 review
0 helpful votes
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We purchased three specialist air quality meters each customized for checking four different chemicals in smoke. Quality excellent and so was the Alibaba follow through with security as the order was several thousand dollars.

Date of experience: January 26, 2020

Overview

Alibaba has a rating of 4.3 stars from 13,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance and customer service. Alibaba ranks 1st among Sourcing sites.

service
1,266
value
1,246
shipping
1,241
returns
722
quality
1,223
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