I have used the Alibaba platform during the past two months to source about 10 different products. The trade assurance provided gives confidence. The vendors, mostly, are very professional and prompt. Pricing has been shockingly reasonable. They help the shippers with logistics. Handling all the paperwork and transactions on one platform is so helpful for record keeping.
Would have no hesitation in recommending this company, been dealing with them for the past 3 years. They not only give you excellent customer service but deal with problems as they happen, giving you a great extra piece of mind. There is never a problem. Love in Crystal
I've never been ripped off on Alibaba yet, paying through Alibaba. It's been much more professional and safer than ebay in my opinion. Dealing with the time difference adds a little bit of time when making decisions.
Don't forget your spring orders you'll need to plan around the chinese new year because they shut down shipping out, etc in celebration.
Most sellers are quick to respond, and some even tell you if they think your smaller orders are even a good idea for your company's needs, which makes me feel they care just as much about my sales as they do their products.
Not everything is perfect (human expectations) but the few issues we did have were handled expeditiously and cancellations were a breeze. Not to forget we linked out domain name and now our store is even cooler and we didn't have to hire someone in house to manage our site now.
We are just simply happy for trading on Alibaba. We have had many orders from China and it has worked very well.
Strong and warm recommendations. Welcome to email me direct on *******@rain.yt - so that you know that I am not a troll.
I represent Rational Intuitive from Denmark as their CEO..
We had to pay 100 % in advance.
The boxes came broken, furnitures destroyed, quality nightmare, back wall - no paint!
Company offered sending a glue that we could fix it ourselves.
Had to make new ones, costs!? DOUBLE.
After two years I have finally the desks fixed.
It would be cheaper to buy designer furnitures from Europe.
What a wretched company... they're immune from FTC regulations, apparently, so they can toy with you or deny your right to unsubscribe; my efforts to do just that, ended up costing me 45 mins without a resolution! The madder I got, the more obstinate they became. I just wanted to unsubscribe as easily and quickly as I do from other businesses, but this invasive outfit kept redirecting me to dead ends, over and over again! God help anyone who unsuspectingly contacts these morons for the first time!
This supplier genuinely tried to excel, with the customer satisfaction as an obvious goal. I haven't experienced such high standards of service in years and next time, I would approach this supplier first, without any hesitation. There is not a single issue to complain about, just the experience of an ideal trade, thank you very much.
My first Alibaba shipment was a success Fast shipping, great customer service. Joanna was really helpful even when I ask her to show me almost every single video of each lash she was very modest and I liked that. Overall good quality my Clients loves them and I will be ordering more!
A great experience, I have a big trust in Hank and the company, he is professional and so helpful. 5 Stars from enquiry, order, payment, shipping details updates, checking on delivery to make sure the goods had reached in an optimal condition which was the case. Even when I ask questions, late at night.
Fast delivery during these difficult times.
Thank you, a lot I appreciate, doing business with you and your company
Excellent interface, great communication tools, excellent data inout showing everything you need to know upfront. It's clear that a massive amount of work has been done to get this website to the standard it is now, good job, I hope you pay and take care of all of your staff extremely well.
I own a general goods store in Vancouver. I sell many things ranging from Cell phone cases, to general home good appliances. I've been ordering a couple hundred units of different things. I'm amazed at the quality, response time, and turn around in terms of shipment alibaba and the merchants offer. Prices are quite good. The site is easy to navigate, and communicate. ( I would hope one day we may opt into using our own courier account numbers opposed to the merchant ones. As the shipping rates are a little bit high.)
Had a problem with an item I received. Seller claimed it would work with iPhone 7. The connector was incorrect. Item has no value to me. Opened a dispute and AliExpress did nothing. In fact they sent me an email asking me to let them know how they served me. Only problem there is no way to respond (see below)
Please spare a few minutes to provide feedback on the service I have provided. We strive on improving our performance consistently, and feedback ratings help us evaluate our performance further.
Thank you for your cooperation and support, and hope you have a great experience shopping with AliExpress. Your understanding and cooperation will be appreciated.
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AliExpress Case Management Team
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Ordering from a vendor you have never met or heard of is very risky. Alibaba made the process seem less risky and offered a variety of different assurance products to help customers feel safe about their purchase. I will use them again and take advantage of their bid for shipping options.
Shoppers assurance? What a joke.
Product arrived completely broken, $1000 down the drain with no recourse or assistance. The vendor actually asked me to file a fraudulent complaint with FEDEX.
I won't make that mistake again!
This is my first experience in working with Alibaba.com. They make my job easier. We are 19 hours apart and speak different languages and I am thrilled with what buying through them had been, I look forward to a long term relationship,
I am very satisfied with Alibaba's handling of my refund. The matter was swiftly actioned by "Alice" with great appreciation. The dispute was for non supply (lack of communication from suppliers) Alice ensured she received all the relevant information from myself and from the supplier before making her decision to apply for full refund! As a business looking for opportunities in this vast market, we are grateful Alibaba are there to keep an eye things.
I have worked with Alibaba.com in the past, and as always they have everything set up for ease of use, always thorough about all the details, making the shopping experience transparent and professional. Their "Trade Assurance" system is an extremely helpful tool for those who have doubt about placing orders with overseas merchants. I don't ever write reviews, but in this case I feel compelled to do so, because my experience was so flawless. Thanks to all involved, it has been a pleasure working with you.
Sunglor text support was very good during purchase and delivery was faster than I thought would be possible from China to Canada. The LED red light sleeping bag is sturdy design for full body coverage. It feels like it will last a long time. Comes with 2 large power supplies. One for each panel so I'm expecting they will not be overly pushed to their capability. The LED's appear to be very strong. The bag gets quite warm during a 20-minute session. I was expecting that I would need to use a fan for cooling but it is comfortable without a fan in 20 C room temperature.
Excellent platform, easily one of the most seamless purchases I've made through online buying. Received fast quotes with updates all along the way, even after delivery was made to confirm product was as expected. Great site!
Overview
Alibaba has a rating of 4.3 stars from 13,082 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance and customer service. Alibaba ranks 1st among Sourcing sites.
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