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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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We can team work with Cokoo. They are willing to listen eveytime we contact them and they are working hard to be superior seller regarding quality and customer care
Trade Assurance did just that. We had complete information through the whole procurement. End to end. They managed our payment and delivery of the products.
Helpful patient and professional the complete package Doling Lang did a excellent job
Best wishes Albert
Love the website great products, although it could be made easier to search products by category, unless you can I cant see it.
They are very good supplier to offer glass cups, bowls and candle holder.the products I buy from the supplier have a very good cost performance. Also the salesman Maxine is very nice and helpful!
Been buying through Alibaba since 2018, I must say I have learnt a great deal. Some sellers have good stuff others sell poor quality stuff. I have learnt to engage the sellers and ensure I get quality stuff.
Encontré los productos que tenia en mente, encontré buenos proveedores y excelente producto, la pagina me ayudo mucho en hacer posible mi compra
Pleased with my first order, keep doing the good work. Thank you and hope to do more business in the future.
He supplier was very effective and prompt replies to all my texts and emails. The quality of the products is as I expected.
Supplier was a big help from the first time I contacted him about shipping costs. His answers were very easy to understand and he stayed in contact with me all the way until the order arrived! I was totally impressed with every part of this order and will definitely use him again in the future! If you are new to ordering from China don't be afraid to order from this supplier as he is honest, sincere and treated me the way I like to be treated!
Le site Alibaba est très bien fait et attractif, il est très bien fait pour faire des recherches de produits
Très bonne protection des acheteurs
I had 3 orders in the last 3 months and I will reorder their products. Professional staff and customer-oriented.
It's a pleasure to use Alibaba. Fast easy service. I'm very impressed with the simplicity of this Website. It can often be frustrating when things don't work so well.
I have used Alibaba in past times purely to search new products and factories, but now with COVID and no travel I have started using Alibaba to source and purchase. Has been easy to use and works very effectively. This will save me a lot of time and money in the future as I will not need to travel so often for sourcing as this is a very simple and effective way to do it without direct factory visits.
I am new supplier of everise industries. 9 inch monitor quality is totally good and awesome we can used that monitor in above 60 degree. Before that other supplier we are facing that issues.
First time buyer on Alibaba. My order came from China to America faster than I thought. Quality product and I will use the company I purchased from again.
I have pleasant experience with Alibaba. Easy to work with suppliers, vast amount of products, and secure payment system.
I am happy with the purchase of the straight and curved silicone straws. The delivery was fast, very nice product, with beautiful colors, it looks quality.
Alibaba friends.
The platform has been very useful with my partner to start a business with suppliers who have been very good. It is a very friendly and reliable platform. I like that there is Trade Assurance, they protect people's money from shoddy shipments and fraud. I'm not giving them 5 stars just because I'm waiting for how they act when it comes to refunds. The rest is perfect. Thank you very much for the website.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members