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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good experience in placing an order with my seller! Every process on this order was smooth.
I ordered 14 styles in big quantities and a lead time was very short, but quality was super!
In addition, the shipping was fast and delivered with Express.
The manager who I worked with was very prompt to reply and seemed to specialize in fashion jewelry.
Good experience in placing an order with my seller! Every process on this order was smooth.
I ordered 14 styles in big quantities and a lead time was very short, but quality was super!
In addition, the shipping was fast and delivered with Express.
The manager who I worked with was very prompt to reply and seemed to specialize in fashion jewelry.
I will definitely place orders more.
Thanks!
中国から日本への輸送で壊れやすい商品なので破損しないか心配していましたが、しっかりと梱包されていて
とても助かりました、商品も予想よりも早く届きとても喜んでいます。
また、気に入った商品があれば取引したいと思います。
ありがとうございました！
Great service very professional highly recommend. Product arrived on time all goods working whole experience was great
It arrived quickly, good service from the seller and the product looks very good. Hopefully it works the same.
This people do communicate well and professional attitude is noticeable. They also was willing to go one step extra to satisfy.
I am a 1st time buyer on Alibaba and was very skeptical about purchasing products. I bought from 2 different companies and have been happy with my experience so far. Looking forward to doing more business through them.
No problems in my purchase (it was a small amount and i bought to an official seller). Fast deliver.
My first time ordering from/trough Alibaba. Maybe I was lucky finding the perfect supplier.? Not easy to navigate trough all of the suppliers. Many from China, some from Pakistan and so on. In the end I found the perfect supplier from China both for quality and service/communication. It looks like Alibaba have good working systems taking care of the safety for the customer. That I don't really know. What I do know is that my first purchase went 100% as expected, even better. I will be back that is for sure!
I was afraid to buy this supplier because its Trade Assurance experience was less as compere to others suppliers but its representative Miss Eva Lin is very kind and friendly so I decided to take risk but I got Good quality product in KSA. I will Buy more from Eva Lin Thanks. They have little bit problem to send directly to Amazon Warehouse I think they should change their freight forwarder.
Like it very much, easy to use and pass messages. Great services provides many to choose from to find best prices
The stickers I ordered came to me in perfect condition. They were everything I hoped for. I will buy again and again!
This was my first time purchasing on Alibaba and the experience was great! Seller was awesome, delivery fast and products are great quality. I will be back again and would recommend Alibaba to anyone. Thank you!
It has to be a 5 stars, The cost of shipping a little high however for a first time purchase, we are completely satisfied.
Thank you.
This is now my second time ordering for Alibaba and I am very pleased with the communication and speed at which my packages were delivered. I can't wait to place my next order.
Order, payment and tracking and receipt of order all in the one place. I was impressed. Despite the fact they made a small mistake, it's all good.
Very happy for buying with Nanjing Tiby, I was communicating with Cindy for about 2 months more or less, and she was very clear, always available to my different questions and requests, even if I was contacting her by night or the week-end. Honestly I have nothing to say, she was very patient with me, because it was my first order in Alibaba, and I did a mistake, I paid in dollars in stead of paying in euro, but she was still respectful and remained cool with me. I hope that I will order again with this company.
I do not understand the bad reviews...
If you are looking for any type of item Alibaba is the site. Very reliable and very professional, easy to access and communication options are limitless. We places orders and received all our orders with such easy access point. We especially love the communication platform and order tracking
Good experience with the supplier, honest, sincere, responsible and hardworking. To repeat on the future.
I am very satisfied with this cooperation, RICHI is very experienced suppliers of feed pellet machinery. They patiently answered me a lot about machine problems, which made me trust them very much.
We connect online and we get quick response from supplier when we need technical help. We are overall happy with this order. I hope they can get more orders.
The machine is in good condition, as shown in the picture. Happy communication in the purchase process, plan to buy again, thank you!
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members