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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Alibaba offers a great variety of products in every category and it offers tools for making shopping online an easy and secure experience. Chinese products are increasing day to day their quality if you are ready for pay for them although their prices remain below to same western items while quality si same or even higher
Alibaba has a great selection of suppliers and products for when we are looking for particular types of products for online shop.
Work pretty well, they fulfill everything as they, said Jill attentions are superb, definetely a great company!
All the functions in different phases are good, in fact excellent. Message center chatting option is easy and very effective to comunicate faster. Over all order process and payment process is very easy, simple and smooth.
I have been using the site for awhile for my tech stuff needs and the Trade Assurance feature is something that everybody should use in paying for service and goods. It gives you the confidence to deal with sellers in the platform. Don't be ripped off again.
All my orders arrived in my opexCenter intact and complete with no damage.
Thank you alibaba.com, your making the world and its different cultures closer!
Excellent quality and the color i wanted. I found the right seller. The communication was fantastic. Exactly what i wanted
Great customer service, great products, they all are very helpful and I feel safe when ordering from them!
Working with James was easy, he understood what we wanted and delivered. Product is as expected, did not have any issues. Will buy again
Was very efficient platform that I use with confidence. I would surely recommend to anyone doing Trade to use this platform
Thank you for speed delivery, the item was received in good condition and functional
I will be calling again on the product you are selling
Great service, found a superb supplier, no bad thoughts so far. Really satisfied. Will be definitely coming back...
Good and quality service, you fill more secure with Alibaba they monitor transactions with your supplier all they way, great service!
I am very satisfied with the trade services alibaba providing The only problem i face in my orders are shipping alibaba should work on it and provide alibaba shipping worldwide
I am very please with the services and communication and updates and notifications when purchasing a product.
My first experience with Alibaba was good enough. I wish fastest delivery.
I'll do bussines on Alibaba again.
I love to work with T-one, a professional factory, their team can give constructive suggestion on design. Very good cooperation.
The advertising photo is nothing like you receive totally fake my order was for 32 items I only 26 out of the 26 only 16 of my order then it's was hell and a lot of stalling to get refund
Satisfied with the items. But need to package better. It was poorly package and received one item damaged. (need some protection on items) but overall the quality of the item is great. Most def will purchase again.
Thank you
Some sellers are tricky. While some are very good
I have been lucky so far to meet a good seller
Things went well. The vendor was fast and polite. Communication was satisfactory. The order arrived on time and in good condition.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.