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AlibabaReviews 13,850

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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New Jersey
1 review
0 helpful votes
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Nuce
October 11, 2020

Very safe and reliable everything is safe and arrives on time.It is very good sellers are very friendly

Date of experience: October 10, 2020
Alaska
1 review
0 helpful votes
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Narrowed down the list of supplement suppliers based on availability, quality, price, and service. Le Sen won three times in a row. Trade Assurance gave me both a high comfort level and convenient payment method by credit card for a nominal fee.

Date of experience: October 10, 2020
Canada
1 review
0 helpful votes
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Amazing service
October 12, 2020

This company is amazing best service with joy and jack they did my sample on the spot and made sure I had my delivery done on time thankyou again

Date of experience: October 10, 2020
Australia
1 review
2 helpful votes
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Best quality herbs and fast and efficient service. Any problems were resolved immediately. Will always deal with Jack Wu for future orders.

Date of experience: October 10, 2020
Nigeria
1 review
0 helpful votes
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Good Surveillance & Security Camera products, nice sellers.
BlueHATS CCTV NG has for over 7years been directly contacting suppliers via alibaba.com.

With the escrow services, this provides a more reliable way to pay for your goods.

Date of experience: October 10, 2020
NL
1 review
0 helpful votes
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All good
October 11, 2020

So far all good. No complaints. The employees are correct and helpfull. With the company i worked with. Hope that will go on in the future.

Date of experience: October 10, 2020
California
1 review
0 helpful votes
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We cooperated with the supplier before, and repeat order this year, the supplier gave good suggestion and made better mould to improve product.

Date of experience: October 10, 2020
Malaysia
1 review
0 helpful votes
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Good service
October 11, 2020

Good service with good quality product. The transport is a bit delay but manage to get the thing done.

Date of experience: October 9, 2020
New York
1 review
0 helpful votes
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Very good quality of products, seller is very professional, delivery was very fast! Thank for your job!

Date of experience: October 9, 2020
Texas
1 review
0 helpful votes
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Good service
October 9, 2020

I love the fact the seller reached out to me to confirm my order. This was my first purchase and I am very satisfied.
I will continue to buy products from them. Thank you

Date of experience: October 9, 2020
Texas
1 review
0 helpful votes
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This was my first time buying a product on Alibaba. They made international trade simple. Great communication, great transparency. Alibaba has earned my trust that they can connect me with international suppliers and deliver products to my specifications.

Date of experience: October 9, 2020
California
1 review
0 helpful votes
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Time is Money!
October 9, 2020

One Stop Shopping for all your personal or business needs. Don't waste time using Alibaba reduces our costs by having a comprehensive one stop shopping experience.

Date of experience: October 9, 2020
Estonia
1 review
0 helpful votes
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Service for sellers.
October 9, 2020

I am using Alibaba only for the first time and the job was done well by the vendors. The sales staff were very polite and did their job well. If something was not clear to me, they sent me a link where you need to confirm the order or the method of payment. This is my first time using Alibaba and for the first time my order came to Estonia very well.

Date of experience: October 9, 2020
Peru
1 review
0 helpful votes
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It was easy'
October 9, 2020

I was worried because it was my first order, but everything it was easy, I found support and good service.

Date of experience: October 9, 2020
KR
1 review
0 helpful votes
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제품 만족도
October 9, 2020

업체 대응도 훌륭하였습니다. 알리바바 는 매우 전문적이면 대단한 소싱력을 전달하여 주어서 매우 편리하다...

Date of experience: October 9, 2020
Australia
1 review
0 helpful votes
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Start up
October 9, 2020

Most of the suppliers I am communicating with are excellent. Very prompt responses and they are obviously doing their best. Some companies are very slow to send out a shipment even when you have paid. Highly recommend seeking confirmation on shipment times and the cost of shipment. The automatically calculated shipping times and costs appear inaccurate. In general the products I have receive have been excellent and consistent with images supplied. Will continue to use as the choice and quality of products appear superior than many other sites.

Date of experience: October 9, 2020
Thailand
1 review
0 helpful votes
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I like this. Easy to trade. There are many goods that can finding. But we have to beware SCAMMER, Alibaba should improve about this metter.

Date of experience: October 9, 2020
Australia
1 review
0 helpful votes
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Highly recommend
October 9, 2020

Exceptional customer service, nothing was to difficult, answered all questions. Love love love my custom zipper pulls. Can not wait to order more custom zipper pulls and bag labels

Date of experience: October 9, 2020
Massachusetts
1 review
0 helpful votes
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Great
October 9, 2020

I just made my first purchase, I do not regrets it. The supplier I used was accommodating and very understanding and love the products.

Date of experience: October 8, 2020
Florida
1 review
0 helpful votes
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This company is great all the items i purchase came fast and packaged was wonderful. I will continue to shop with them

Date of experience: October 8, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087