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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Narrowed down the list of supplement suppliers based on availability, quality, price, and service. Le Sen won three times in a row. Trade Assurance gave me both a high comfort level and convenient payment method by credit card for a nominal fee.
This company is amazing best service with joy and jack they did my sample on the spot and made sure I had my delivery done on time thankyou again
Best quality herbs and fast and efficient service. Any problems were resolved immediately. Will always deal with Jack Wu for future orders.
Good Surveillance & Security Camera products, nice sellers.
BlueHATS CCTV NG has for over 7years been directly contacting suppliers via alibaba.com.
With the escrow services, this provides a more reliable way to pay for your goods.
We cooperated with the supplier before, and repeat order this year, the supplier gave good suggestion and made better mould to improve product.
Good service with good quality product. The transport is a bit delay but manage to get the thing done.
Very good quality of products, seller is very professional, delivery was very fast! Thank for your job!
I love the fact the seller reached out to me to confirm my order. This was my first purchase and I am very satisfied.
I will continue to buy products from them. Thank you
This was my first time buying a product on Alibaba. They made international trade simple. Great communication, great transparency. Alibaba has earned my trust that they can connect me with international suppliers and deliver products to my specifications.
One Stop Shopping for all your personal or business needs. Don't waste time using Alibaba reduces our costs by having a comprehensive one stop shopping experience.
I am using Alibaba only for the first time and the job was done well by the vendors. The sales staff were very polite and did their job well. If something was not clear to me, they sent me a link where you need to confirm the order or the method of payment. This is my first time using Alibaba and for the first time my order came to Estonia very well.
I was worried because it was my first order, but everything it was easy, I found support and good service.
Most of the suppliers I am communicating with are excellent. Very prompt responses and they are obviously doing their best. Some companies are very slow to send out a shipment even when you have paid. Highly recommend seeking confirmation on shipment times and the cost of shipment. The automatically calculated shipping times and costs appear inaccurate. In general the products I have receive have been excellent and consistent with images supplied. Will continue to use as the choice and quality of products appear superior than many other sites.
I like this. Easy to trade. There are many goods that can finding. But we have to beware SCAMMER, Alibaba should improve about this metter.
Exceptional customer service, nothing was to difficult, answered all questions. Love love love my custom zipper pulls. Can not wait to order more custom zipper pulls and bag labels
I just made my first purchase, I do not regrets it. The supplier I used was accommodating and very understanding and love the products.
This company is great all the items i purchase came fast and packaged was wonderful. I will continue to shop with them
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.