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AlibabaReviews 13,850

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Texas
1 review
0 helpful votes
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Good experience
October 16, 2020

Placed two different orders and one of them arrived earlier than expected. Thank you for the great service.

Date of experience: October 16, 2020
New Jersey
1 review
0 helpful votes
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Professional
October 16, 2020

I have been telling my friends and families
How good Alibaba company is, the great qualities of the merchandises along with your prices which is super.

Date of experience: October 16, 2020
Canada
1 review
0 helpful votes
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So much to offer
October 16, 2020

And a great place to personalize you stuff also This is the only site you need to go to for GOOD results

Date of experience: October 16, 2020
VE
1 review
0 helpful votes
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UTIL LA PLATAFORMA
October 16, 2020

ME A AYUDADO BASTANTE PARA HACER NEGOCIOS SEGUROS, COMUNICARME CON LOS PROVEDORES Y AFINAR LAS CONDICIONES DEL NEGOCIO

Date of experience: October 16, 2020
New Hampshire
1 review
0 helpful votes
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OWNER
October 16, 2020

GOOD COMPANY TO DO BUSINESS WITH EVERYTHING WAS AS DESCRIBED AND THERE WERE NO PROBLEMS. THE SELECTIONS WERE GOOD AND PLENTIFUL

Date of experience: October 16, 2020
Argentina
1 review
0 helpful votes
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Compramos materia prima a un proveedor por primera vez, hemos recibido un excelente asesoramiento por parte de ALIBABA, altamente satisfactorio el servicio.

Date of experience: October 16, 2020
Brazil
1 review
0 helpful votes
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Easy to talk and understand, very good quality products and very well package.
Exceot the panel i bought, this ones could come in a box instead plastic bag.
However I will bought with this suppllier again

Date of experience: October 16, 2020
Croatia
1 review
0 helpful votes
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Great customer service
October 16, 2020

Thankyou for the quick delivery of the scooters, great service 5 star from me. Coco is an asset to your company

Date of experience: October 16, 2020
France
1 review
0 helpful votes
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Des gens très professionnels, Le produit est ce que je recherche. Grande qualité
Transport et emballage rien a redire.
Merci Alibaba pour votre vigilance et la garantie de notre argents. Les gens devrais faire plus confiance a de telle site de vente
Cordialement: DIEGO

Date of experience: October 16, 2020
Canada
1 review
0 helpful votes
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Best Supplier so far
October 16, 2020

Immediate, competent response. Delivery as quickly as possible. Straight and transparent communication, will do business again 10 / 10.

Date of experience: October 15, 2020
Minnesota
1 review
0 helpful votes
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My experience
October 16, 2020

I've had wonderful sell reps overall and they've been helpful with every inquiries. And some issues they've been trying to solve.

Date of experience: October 15, 2020
Florida
1 review
0 helpful votes
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Calidad
October 16, 2020

La imagen es claro el audio muy bueno y los servicios la senal es buena el material es de primera 100 por ciento recomendado

Date of experience: October 15, 2020
Canada
1 review
1 helpful vote
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I really appreciate their customer service! Ms Tina was patient and professional. In addition, their products came on time and good quality!

Date of experience: October 15, 2020
Massachusetts
1 review
0 helpful votes
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Good Experience
October 16, 2020

Only ordered one product but it arrived on time and I had great customer service along the way. I definitely recommend Alibaba and will be using the site again for more purchases.

Date of experience: October 15, 2020
Chile
1 review
0 helpful votes
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Samples received ok, one piece arrive broken, because the freight. Quality of the products good and good relation with the sales person, Monica on the other side.

Date of experience: October 15, 2020
Florida
1 review
0 helpful votes
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I received my products and I can't complain for the price the product was good. I was hoping to find amazing and maybe on the next order I may be pleasantly surprised. The service though was impeccable, my contact made sure I was aware of when they sent the shipment and when to expect it.

Date of experience: October 15, 2020
Texas
1 review
1 helpful vote
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On time shipping. Good quality products. Only thing I wish they offer more is the Alibaba Pay Later Terms and Net 60 or Net 90 terms. That would help my business alot.

Date of experience: October 15, 2020
Austria
1 review
0 helpful votes
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The Product is what I looking for the Austria and Swiss Market, Miss IVY is very professional and she knows how to treat the customer, I had a little Issue with my custom, she was worry and called by phone, but everything is ok, this is a sign of customer care, Sunda Hardware has to be happy to have an employer like IVY Lau, thanks a lot for the effort. Looking forward for a long collaboration.

Date of experience: October 15, 2020
Philippines
1 review
0 helpful votes
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Fast and accurate
October 15, 2020

Will use this more often. Very professional in payment and buyer protections. I like to introduce this to freinds

Date of experience: October 14, 2020
Belgium
1 review
0 helpful votes
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I recieved all my products in time and the quality was good, the service was very good. Rocy our sales person was very understanding and nice with all my questions. I would recommend this site, company to others! We recieved one item that was damaged.

Date of experience: October 14, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087