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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Placed two different orders and one of them arrived earlier than expected. Thank you for the great service.
I have been telling my friends and families
How good Alibaba company is, the great qualities of the merchandises along with your prices which is super.
And a great place to personalize you stuff also This is the only site you need to go to for GOOD results
ME A AYUDADO BASTANTE PARA HACER NEGOCIOS SEGUROS, COMUNICARME CON LOS PROVEDORES Y AFINAR LAS CONDICIONES DEL NEGOCIO
Compramos materia prima a un proveedor por primera vez, hemos recibido un excelente asesoramiento por parte de ALIBABA, altamente satisfactorio el servicio.
Easy to talk and understand, very good quality products and very well package.
Exceot the panel i bought, this ones could come in a box instead plastic bag.
However I will bought with this suppllier again
Thankyou for the quick delivery of the scooters, great service 5 star from me. Coco is an asset to your company
Des gens très professionnels, Le produit est ce que je recherche. Grande qualité
Transport et emballage rien a redire.
Merci Alibaba pour votre vigilance et la garantie de notre argents. Les gens devrais faire plus confiance a de telle site de vente
Cordialement: DIEGO
Immediate, competent response. Delivery as quickly as possible. Straight and transparent communication, will do business again 10 / 10.
I've had wonderful sell reps overall and they've been helpful with every inquiries. And some issues they've been trying to solve.
I really appreciate their customer service! Ms Tina was patient and professional. In addition, their products came on time and good quality!
Only ordered one product but it arrived on time and I had great customer service along the way. I definitely recommend Alibaba and will be using the site again for more purchases.
Samples received ok, one piece arrive broken, because the freight. Quality of the products good and good relation with the sales person, Monica on the other side.
I received my products and I can't complain for the price the product was good. I was hoping to find amazing and maybe on the next order I may be pleasantly surprised. The service though was impeccable, my contact made sure I was aware of when they sent the shipment and when to expect it.
On time shipping. Good quality products. Only thing I wish they offer more is the Alibaba Pay Later Terms and Net 60 or Net 90 terms. That would help my business alot.
The Product is what I looking for the Austria and Swiss Market, Miss IVY is very professional and she knows how to treat the customer, I had a little Issue with my custom, she was worry and called by phone, but everything is ok, this is a sign of customer care, Sunda Hardware has to be happy to have an employer like IVY Lau, thanks a lot for the effort. Looking forward for a long collaboration.
Will use this more often. Very professional in payment and buyer protections. I like to introduce this to freinds
I recieved all my products in time and the quality was good, the service was very good. Rocy our sales person was very understanding and nice with all my questions. I would recommend this site, company to others! We recieved one item that was damaged.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.