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AlibabaReviews 13,850

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Colorado
1 review
0 helpful votes
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New customer
November 4, 2020

My first time using Alibaba I must admit I was little on edge and not sure if I should take a risk if getting scammed, but if you just stay within the guidelines you wi be great now my first vender I used had couple of small things to work on but the material itself was great

Date of experience: November 3, 2020
Canada
1 review
0 helpful votes
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Canadian approved
November 3, 2020

Great transaction start to finish. Friendly polite and professional. Was unsure how long product would take to get to Canada given current global pandemic situation. It took three weeks. Completely acceptable. Would re order again no problem.

+1
Date of experience: November 3, 2020
Australia
1 review
0 helpful votes
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A+ Supplier here folks
November 3, 2020

This is a really helpful company to deal with. They went out of their way, whilst at a conference, to organise my order which came on time and was perfectly fulfilled. Very high quality product too, I'm very happy with their product and service.

Date of experience: November 3, 2020
Australia
1 review
0 helpful votes
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We have done many orders now and most have been very good, but when there is a problem they are NO HELP at all not even to get something done to cover the loses.

Date of experience: November 3, 2020
Germany
1 review
0 helpful votes
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Great service, very uncomplicated purchase process and fast shipping, highly recommended. Will be shopping at David again.

Date of experience: November 3, 2020
GB
1 review
0 helpful votes
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Very good quality
November 3, 2020

Thank you so much i have found easy and good quality products, very trust online, i will searching if i need anything's in future

Date of experience: November 3, 2020
AE
1 review
0 helpful votes
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HIGHLY RECOMMENDED
November 3, 2020

10H IS EXCELLENT, LOOKING FOR A LONG TIME BUSINESS WITH YOU. LOVE IT WHEN OUR CUSTOMER SAID OUR PRODUCT IS VERY GOOD AND MADE HIS CAR LUXURIOUS.

Date of experience: November 3, 2020
California
1 review
0 helpful votes
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Esta Empresa me deja satisfecho con su atención y sus productos, volveré a visitar su tienda muy pronto

Date of experience: November 3, 2020
South Africa
1 review
0 helpful votes
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Overall a very good service and experience with the seller. The sller was always willing to assist and made sure that I order the correct parts

Date of experience: November 3, 2020
South Africa
1 review
0 helpful votes
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Keep it up Helen. Your goods excellent. On my machine it show original. Yoyo I dont have words you gave me the best. Thank you my machine print excellent. Also you price was very good.

Date of experience: November 3, 2020
Mexico
1 review
0 helpful votes
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No tiene atención en español es muy difícil enviar evidencias en una controversia no se pueden cargar los vídeos la evidencia yo creo que no la ven por que toda la razón se la dieron al vendedor siendo que el reconoció que no funcionan sus coas en una devolución no te rembolsan el total de el dinero ellos se quedan con parte de tu dinero en amazon y en ebay es totalmente diferente protegen al comprador si se cancela alguna transacción se rembolsa el total si ven que el vendedor trata de engañar al comprador le quitan su dinero de inmediato tienen acceso a todas las conversaciones de el vendedor con el comprador y eso ayuda mucho en las disputas en fin muy pero muy decepcionado

Date of experience: November 3, 2020
Brazil
1 review
0 helpful votes
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Very user friendly
November 3, 2020

A great experience for someone new to AliBaba... I hope to carry on with my supplier and will be looking for more products too.

Date of experience: November 3, 2020
Australia
1 review
0 helpful votes
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Outstanding service
November 3, 2020

I can only highly recommend this company. The service was outstanding and they communicated the whole way through.
Aimee the person who was looking after my order was faultless.
Perfect start to finish.

Date of experience: November 3, 2020
Singapore
1 review
0 helpful votes
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GOOD PLATFORM
November 3, 2020

Alibaba is a good platform for us to source for different products at competitive prices. In addition, the trade assurance is an added security to safeguard the interest of the buyers.

Date of experience: November 2, 2020
Cyprus
1 review
0 helpful votes
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I still have unsettled dispute (3800 US$) which Alibaba did not respond so far. I got a product that is not what I ordered, I still have it, it is useless to me, I want to send it back, and nobody is listening to me. This is keeping me back of ordering with new sellers. This is very unfortunate...

Date of experience: November 2, 2020
Saudi Arabia
1 review
0 helpful votes
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GREAT
November 3, 2020

Was good to order, since start the order everything is good specially the online marketing in charge person.
Really was helpful and appreciate my orders and respect time so much and send the product in exact time as agreed. The product was good as expected.

Date of experience: November 2, 2020
Chile
1 review
0 helpful votes
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Muy buen proveedor
November 2, 2020

Buen proveedor siempre estuvo preocupado de la entrega del producto, estamos en constante contacto para tratar de seguir realizando negocios.

Date of experience: November 2, 2020
Puerto Rico
1 review
0 helpful votes
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First Time User
November 2, 2020

I never thought how Alibaba works, and in this first time I was satisfied. The order I made was like I ordered and the interface between me and the seller was good.

Date of experience: November 2, 2020
GB
1 review
0 helpful votes
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If you can spare the time to compare prices, & you don't want the goods in a hurry, this is a great site.
I've made many purchases without issue. When something hasn't been quite right, its been put right.

Date of experience: November 2, 2020
France
1 review
0 helpful votes
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Très professionnel
November 2, 2020

Merci tout est conforme, la commande a été commandée et livrée en France en quatre jours ouvrables et tout est comme convenu, merci

Date of experience: November 2, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087