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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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My first time using Alibaba I must admit I was little on edge and not sure if I should take a risk if getting scammed, but if you just stay within the guidelines you wi be great now my first vender I used had couple of small things to work on but the material itself was great
Great transaction start to finish. Friendly polite and professional. Was unsure how long product would take to get to Canada given current global pandemic situation. It took three weeks. Completely acceptable. Would re order again no problem.
This is a really helpful company to deal with. They went out of their way, whilst at a conference, to organise my order which came on time and was perfectly fulfilled. Very high quality product too, I'm very happy with their product and service.
We have done many orders now and most have been very good, but when there is a problem they are NO HELP at all not even to get something done to cover the loses.
Great service, very uncomplicated purchase process and fast shipping, highly recommended. Will be shopping at David again.
Thank you so much i have found easy and good quality products, very trust online, i will searching if i need anything's in future
10H IS EXCELLENT, LOOKING FOR A LONG TIME BUSINESS WITH YOU. LOVE IT WHEN OUR CUSTOMER SAID OUR PRODUCT IS VERY GOOD AND MADE HIS CAR LUXURIOUS.
Esta Empresa me deja satisfecho con su atención y sus productos, volveré a visitar su tienda muy pronto
Overall a very good service and experience with the seller. The sller was always willing to assist and made sure that I order the correct parts
Keep it up Helen. Your goods excellent. On my machine it show original. Yoyo I dont have words you gave me the best. Thank you my machine print excellent. Also you price was very good.
No tiene atención en español es muy difícil enviar evidencias en una controversia no se pueden cargar los vídeos la evidencia yo creo que no la ven por que toda la razón se la dieron al vendedor siendo que el reconoció que no funcionan sus coas en una devolución no te rembolsan el total de el dinero ellos se quedan con parte de tu dinero en amazon y en ebay es totalmente diferente protegen al comprador si se cancela alguna transacción se rembolsa el total si ven que el vendedor trata de engañar al comprador le quitan su dinero de inmediato tienen acceso a todas las conversaciones de el vendedor con el comprador y eso ayuda mucho en las disputas en fin muy pero muy decepcionado
A great experience for someone new to AliBaba... I hope to carry on with my supplier and will be looking for more products too.
I can only highly recommend this company. The service was outstanding and they communicated the whole way through.
Aimee the person who was looking after my order was faultless.
Perfect start to finish.
Alibaba is a good platform for us to source for different products at competitive prices. In addition, the trade assurance is an added security to safeguard the interest of the buyers.
I still have unsettled dispute (3800 US$) which Alibaba did not respond so far. I got a product that is not what I ordered, I still have it, it is useless to me, I want to send it back, and nobody is listening to me. This is keeping me back of ordering with new sellers. This is very unfortunate...
Was good to order, since start the order everything is good specially the online marketing in charge person.
Really was helpful and appreciate my orders and respect time so much and send the product in exact time as agreed. The product was good as expected.
Buen proveedor siempre estuvo preocupado de la entrega del producto, estamos en constante contacto para tratar de seguir realizando negocios.
I never thought how Alibaba works, and in this first time I was satisfied. The order I made was like I ordered and the interface between me and the seller was good.
If you can spare the time to compare prices, & you don't want the goods in a hurry, this is a great site.
I've made many purchases without issue. When something hasn't been quite right, its been put right.
Merci tout est conforme, la commande a été commandée et livrée en France en quatre jours ouvrables et tout est comme convenu, merci
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.