Al Haram TravelReviews 106

So devastated! They asked for extra funds 2 days before we were due to travel despite us us fully paying them 3 months prior. So we cancelled but they have not refunded us a penny of the thousands we were due! This is completely unislamic, no matter when but especially considering it's hajj and Umrah trips people trust them with. Do not use this company they are frauds.

Bad company, they don't respond to your messages or calls once you have tried to arrange tickets with them. You have to chase the people up and when they do answer no one is around. Very upsetting.

I confirm to every body that the ebove company are fake company and they fraud.

Be aware they are scammer.

My father Mr Anwar Malik had made a group booking of more than 50+ people to go on a Umraah trip including a few days to Turkey all inclusive package. He was told by the agent Ahmed Latif that £75 per person is needed for deposit and final payment to be made nearer to time.so all deposit paid and due to travelling in February 2021 because of the pandemic this got cancelled.
My father has respect and is a trusted man for his community and family. He has made several attempts to Mr Abdul Latif to regain the refunds paid but has been unsuccessful although some payments were made he is still pending £1500 Abdul Latif is not receiving his calls, not replying to messages of my father pleading to pay back the peoples money. My father is retired and has become stressed with this as he has a responsibility to pay back. Abdul Latif is very inconsiderate and has lied and broken promises he has made.
I feel ashamed that people like him are working for a company called Alharam Travel, it should be a haraam company that deceives innocent people.
Please be warned
If the full refund is not sent further action will be taken.

They rang me again, this time a man called Ali. He told all covid guide lines have been dropped from 17 May and that its open for hajj and umra. He did jot realise he still got it wrong!. Please keep away from this company. Ramadan Mubarak to all Muslims.

As Salam o Alaykum Faryal, Our holiday was quite good and relaxing. Hotels locations was great and flights were also on time. No problem anywhere at all. Just the last day that transport didn't came and we reached Airport bit late in the taxi. Other wise my experience to book holiday with you was very good. I will refer Al Haram Travel to other family members as well and hopefully in future I will book my holiday with this company again. Thanks

Alharam travel are amazing. By the will of Allah we have made several trips to Umrah yearly since 2016. As a family, with friends, taking members of external family. All catered and well suited to our budget and needs. Usba Noor has always been our contact and representative. She has always without fail catered packages for us so that our entire experience was amazing. If Allah wills definitely booking again and InshaAllah Hajj soon.

I Booked my umrah package with my other cousins family altogether 11 people back in February 2020 for April the 3rd, couldn't travel due to travel restrictions. We were told we would be recieving a partial refund within 8-12 weeks. We have been patient and considered as we understand its difficult right now for travel industries. After the timeframe had passed, we contacted the travel agent again. And we were told we will recieve our refund within the next weeks, its been over 2 weeks still have not recieved any money. Tried calling many many times, travel agent does not pick up. This is no less than fraudent service.

Avoid them at any cost; if you are in trouble they will never back you up.

I placed a deposit of 100 pounds to Travel to Saudi Arabia in May due to the Corna virus this trip is no longer going to happen as they have closed the borders. I spoke to Ali Noman who said I could get a refund use the deposit later, right now it doesn't seem that we will be going to Saudi in the near future, so I asked Ali for a refund, he started shouting at me in a refund manner saying I couldn't get a refund back. This company is a scam please do not book with them.

Al Haram Travels is the worst travel agency in the history of all travel agencies. When we turned up at our hotel in Makkah, we were sleepless and exhausted; but we found out the company had not made the payment to the hotel and the hotel demanded us to make a new payment. This was so frustrating because we had paid Al Haram Travels six months before our travel!

I reported the problem to their customer services over the phone and they promised the same problem will not be repeated in Medina. However, in Madinah, the same problem occurred, and it turned out Al Haram Travels never made a payment to them. The hotel's manager even said that he encounters several cases on a daily basis, whereby people show up with the Al Haram Travel booking vouchers, but the hotel never receives any payments from them. So, we had to make the payment to the hotel ourselves. I met at least 5 families in Makkah and Madinah who suffered the same problem. What made things worse was that I was travelling with my disabled son, who also badly suffered because of the problems Al Haram Travels inflicted upon us.

The hotels they book are really cheap and tacky, takea look at someof the pictures from the hotelin Makkah. Also, the hotel in Makkah was really far from the Haram; although the agent had lied to us about its proximity to the Haram. The airlines they book are also extremely cheap and they don't add any meals to your airline bookings, whereas most travel agency provide meals. Because of the reasons, their profit margins are enormous. They are an absolute fraud. Don't go near this diabolical travel agency. This company should really be banned from operating. We are now in the process of taking legal action against this evil company.

I am not happy with how this money making company deals with customers. Their advisor Noor bought in the conversation the Day of Judgement I will be punished seriously because I refused to pay her more money. Normally with travel agents when three to four people book the price drops but the price remained the same. I asked to justify the cost of why I had to pay the same for 9 nights as to what people pay for 17 nights. I wasn't provided with any justification. I spoke to then Zahid Salim and Ahmed, as usual, they supported their team member that she can speak to customers rudely.
Not once the conversation has been favoured towards the customer.