AlexandAlexaReviews 57

My brother ordered a hat for my son and to be fair it was posted out really quickly. It was however too small and we therefore followed the return instructions and sent it back within 2 days. 2 weeks later and we are still waiting, this was supposed to be for a Christmas present but there is no way that this will be received in time for Christmas now. I have phoned and spent half an hour waiting each time (I dont believe they actually have anyone on the other end of the phone!) and emailed and received absolutely no response. Really disappointed, DO NOT TOUCH THIS MOB!

I sent some return items to this company on 14 November, it's been 2 weeks and they can't even locate the returned items. Therefore, it seems that I will be waiting for a very long time before I can expect a refund (if at all). Their response for not being able to locate it is a warehouse stocktake. A stocktake is a normal part of any business of a retailer. If you can't even deal with a stocktake, what are you doing?
Prior to returning my order, I had made another complaint to their customer service team to which I received a reply 10 days after the date of my complaint. The reply came from their CEO and it informed me that due to their recent warehouse move and an unprecedented demand for their sale, they were faced with multiple technical difficulties which "resulted in an unexpected surge of enquiries and unfortunately we will not be able to reply to your previous correspondence."... Nice - a reply from the CEO telling me that they are too busy to reply and therefore will not be replying. It's almost funny.
Also, their returns form is one of the most impractical forms I have seen to date. Problems with completing their returns form:
(i) you have to dab in arts and crafts when it comes to sticking the address label on their form:
Step 1: find scissors;
Step 2: cut off the returns label from "customer invoice";
Step 3: find a glue stick
Step 4: stick the address label to the form.
(ii) The exchange form has a 1.8 cm wide window in which a customer is expected to write in the SKU code - which is 15 digits long. I'm not sure what kind of handwriting one must have to master that task.
I will stick to shopping at childrensalon from now on.

First, you should have apologized for keeping my money during these 16 days and not shipping out anything.
I don't believe you that it was because of system error, since my order was not even shipped and no tracking number,
Nothing was provided! What if I wouldn't write back? You would just keep my money and feel happy about it?
Someone recommended me your store, but now I understand that it was a huge mistake, how many more customers didn't get
Anything because of your "system errors"? Good luck with your fraud business.

Very pleasantly surprised and impressed!
I was looking for an item for my son that I could not find anywhere else, all others were sold out! So, without researching too deep, I made the buy on AlesandAlexa. Afterwards, and reading the reviews, I was quite nervous. I emailed the company to let them know my concerns. I received a very polite reply almost immediately. The next day I received a notice that my package had shipped. Voila, 3 days after the order, it arrived! Perfect condition. My son will be thrilled and I am pleased at wonderful customer service from AlexandAlexa.

I have recently had my first and last experience with this shoddy company, an experience for which I am £35 out of pocket (after reading other reviews I should be thankful it is only £35), an experience I am still going through and trying to sort out.

I ordered a Nike jacket for my nephew. Delivery and packaging were satisfactory. However, when the item arrived it was not suitable, (I might add this was not the fault of the company), the item was too small and not what I really expected. I therefore searched high and low in the packaging for the prepaid returns label, which apparently comes with every delivery. Nowhere to be seen (after reading other reviews this now does not surprise me as it appears to be a regular occurrence). Despite two emails to the company, no response whatsoever. They can, however, find time to send out daily marketing emails to fill up my inbox. I can only assume that the suspended phone lines and no response to emails is a deliberate tactic to avoid paying refunds as there is a time limit of 28 days.

No-one should buy from this company, they do not deserve to be in business. All I want is a prepaid returns label and a refund. From a company that supposedly prides themselves on customer service (laughing out loud) I don't think this is too much to ask!

Never, ever again. Consumers avoid alex and alexa, com at all costs.

SHAME ON YOU! I will go on each and every review site on the internet and give you the same review. Taking almost GBP 200 from me two three weeks ago and not delivering my product or responding to my emails. This is theft, how you're allowed to operate I do not know!

No wonder you have suspended your customer service phone number, and no wonder you post on your website to please only email once. I hope you go out of business.

I will keep posting bad reviews of your business! Shame on you!

AlexandAlexa is the worst online store I have ever shopped with, even they do carry great selections of children clothes.
Very quick to charge your credit card, slow to ship out your order, and takes 2 weeks to reply your email (sometimes, non reply at all).
After I ordered and paid for 8 items, lexandAlexa asked me to pay for $120 custom duties and handling, service charge, (no payment, no dispatch) Only 7 items were received. I emailed/called them over 7 times and finally got an "out of stock" reply. I tried to return unfitted clothes and asked for return address but no reply at all in the past 3 weeks.
I am not sure if I can process my return in time because AlexandAlexa's return policy is in 28 days and no return on custom duties/service charge/handling fee.
Anyway, I won't go back to this store again. And try to warn all moms I know to avoid this shop.

If you order from them and you live in the United States, be aware that there will be a 17% import fee (They will not tell you about this), that "FREE" returns are limited to $30, which will not be enough to return clothes to England (they will not tell you they are shipping from England), and that when you return clothes you will not get the 17% customs fees back. These guys are a legitimate business in the UK, but their international sales are a scam.