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1.4
aleks.com

Mc graw hill Reviews Summary

The company's reputation is significantly marred by overwhelmingly negative feedback regarding its educational platform, which customers describe as ineffective and frustrating. Many users express dissatisfaction with the program's design, claiming it induces stress and confusion rather than facilitating learning. Common complaints include poor explanations, a punitive grading system, and a lack of engaging content. Additionally, customer service experiences are often characterized by delays and unprofessionalism, particularly concerning billing issues. Overall, the sentiment reflects a deep frustration with both the product and the support provided, indicating a need for substantial improvements in both areas.

This summary is generated by AI, based on text from customer reviews

service
434
value
448
shipping
312
returns
317
quality
455
California
1 review
15 helpful votes
Follow Harry P.
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Ruptured my anus
August 6, 2019

My anus was initially intact but since I have taken this online course over summer my anus has been brutally ruptured from the inside out. One day my life goal is to build a sculpture with our chiseled abs and tall physique with the penis of a greek god and name it Aleks to honor you. My anus has been fine as of recently, thanks to Khan Academy. Thanks Aleks, I would've rathered you ruptured my math skills instead. Oh wait.

Date of experience: August 6, 2019
Alabama
1 review
1 helpful vote
Follow Braden E.
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ALEKS seems like its an easy program at first, but as time goes on it makes everything harder than it needs to be. I know it has good intentions and it's creators meant to benefit students and teachers alike. However, this program relies on how much you can do and how fast, rather than the quality of your work. Even if you are able to advance from topic to topic quickly you will be based with Knowledge checks. Knowledge checks are quizzes on topics you've previously learned. It should be easy; it isn't. For every question wrong it sets you back topics. Occasionally I would be back at square one. Wouldn't recommend for students or administrators

Date of experience: August 4, 2019
Ohio
1 review
1 helpful vote
Follow Jarrett S.
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Thanks aleks for making do the same things over and over again. Staring at a computer screen for hours on end, all because of little typos and petty $#*! that doesn't matter and never will. Seriously, this program has turned me from someone who was pretty confident in my math abilities into someone who feels like an absolute moron trying to do this stuff and causing me to have literal breakdowns over this bs. Whatever you do, DON'T USE ALEKS.

Date of experience: August 1, 2019
California
3 reviews
19 helpful votes
Follow I-Hate-Aleks O.
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Aleks seems ok and easy in the beginning but after that, you begin to see what the creators' intentions were. It pulls you back every time you do well. Made for teachers who want their students to keep on working but never finish. Knowledge Checks help pull you back whenever you get ahead. Never teaches anyone anything and is always a drag on vacation. Makes kids lose their minds.

Date of experience: July 28, 2019
Georgia
1 review
7 helpful votes
Follow Catie A.
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This app has caused so many mental breakdowns for me. Our teachers are really strict about it and make us do a grade above us and a lot of it is multiple grades above. People in my school pay people to do ALEKS for them and some kids make a lot of money off of it. It's also super easy to cheat because you can find the answers with a quick google search. Basically everyone hates Aleks unless they're an adult who didn't do it themselves. Find a way that students enjoy that won't stress them out a ton. People cry at school about it.

Date of experience: July 27, 2019
Minnesota
1 review
3 helpful votes
Follow Shae S.
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Like really why is it so aggravating! This doesn't even help anyone it just makes our lives at school harder and more for us to just drop out

Date of experience: July 22, 2019
Ohio
1 review
42 helpful votes
Follow Greg B.
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ALEKS creates a learning path based on things that you know, it does this by giving you an initial knowledge test from the content that's going to be discussed and learned in your course. If you don't know the content then it will give you problem sets so that you catch up to where you need to be, is that really a bad thing? If anything it's helpful because if you just learn the content that's required, do you really understand it?
For my specific case, during the initial knowledge test I just clicked on "Do Not Know" all the way through, for my course in calculus it left me with 150 topics to learn for 8 weeks. Since I have my finals in the last week, ALEKS wants me to complete 25 topics over 7 weeks.
The reviews about ALEKS marking correct answers wrong is false comments, them reviewers are probably just really sour about forgetting to put a negative in front of their answer or rounding the the nearest tenth or hundredth and the program marked it wrong because, well, it was wrong. And honestly, when it marks my answer wrong I look at it and think the same thing, like "Well that's what I put!" but really I see my mistake because on paper I see that I briefly forgot that it was a negative or positive answer or forgot my decimal count and by rereading the problem I see that I didn't read it completely when I should have.
Sometimes I have a hard time understanding how to get to the answer that they want, but they have an explanation tab and if you don't understand that explanation they have a second explanation available. There are definitions included for math terms and it includes related terms to them terms. There is an ebook attached to it for your weekly assignments, if you read, try to understand what you don't know then there is no problems.
If you get wrong answers, then there is a problem with the understanding of the content, that's why the program will not let you continue when you don't understand the problem sets. If it did, the program would be lying and give you a grade you do not deserve.
There is a pie involved with ALEKS, it shows you what you need to know with how many topics for the course, there is also a timeline and you can use this to plan out your learning path through the week, not selecting your path but how many problems you need to do per week.
The only reason I had thought to leave a review was because I saw all the negative reviews and was in disagreement to mostly all of them. Just sounds like they want a trophy for wrong answers rather than the right answers and I hate math and I'm terrible at it.
I had gotten F's K-10 in math, had a teacher that believed more in one on one teaching my junior and senior years, this is the first time I have gotten A's in math besides my junior and senior years.
Overall, the program is easy to use and honestly not as bad as what everyone else is saying.

Date of experience: July 21, 2019
Michigan
1 review
4 helpful votes
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Save Your Sanity
July 7, 2019

This program frequently makes me question what is a legitimate priority and often results in me knowing and extensive amount of knowledge on a subject that never appears on a test or in class. I have used ALEKS for three semesters of college level chemistry and it is hated by all students. That is not an exaggeration. The three major issues with ALEKS are as follows: 1.) It requires actual perfection from students. Professionals are not perfect so why expect that from a student? A simple miss-click results in exaggerated penalties. 2.) For a program that requires perfection it is not perfect itself. From very confusing jumps in concepts that are not explained clearly we, as students, feel like idiots on this program. Not to mention ALEKS has a tendency to mark correct answers as incorrect (I have photo evidence of this). 3.) The price is insane. Charging students upwards of $50. College students are broke as is, and now we have to waste money on an online program that wastes hours of our life. Yes, ALEKS does teach you topics and does ask excellent questions, but the pros hardly outweigh the cons. An old fashion review sheet and TA meetings / extra hours would get more done, and for far less money, than this horrific program.

Date of experience: July 7, 2019
California
1 review
6 helpful votes
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ALEKS IS THE WORST
July 1, 2019

Aleks is the worst. It erases your progress because of some petty typo, and it marks you wrong even when you put the right answer. (picture attached below) The explanations are awful and do not teach you anything. 0/10, would not use again. Don't waste money on this horrible, horrible program.

Aleks on drugs
Date of experience: July 1, 2019
Florida
1 review
31 helpful votes
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I had a great teacher, I am an A+ student, I am really good at math, I was 13 and going into a college math class, and The teacher decided to use Aleks. This started a very stressful time of my life- Every weekend working for 4-6 hours on 5 little sections that turned into 55 little sections... no one else did any better with it. I got the highest grade in the class and I maintained my A while the average was a C or D. Thank you Aleks for the struggle and the hardship cause it is great and I hope all of you never put yourself through this. I get that the website is built ok, I mean it only takes 5 minutes to pull up a 2 min problem to work out in 22 minutes cause you have to redo it 6 times... If you love math, and messing up, and doing your work a hundred times, this is for you. But beware, it will be a struggle. I know. You would do better with the worst professor in the world than this curriculum. Pls dont use this. It wont be beneficial.

Date of experience: June 27, 2019
Nevada
1 review
5 helpful votes
Follow Jessica O.
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What is the worst thing to have people who struggle with math do? Spend hours staring at a computer screen. I have never been more frustrated in my life. The College I go to made me take this program as I placed extremely low in math. I have Discalculia and I need extra help trying to understand all these concepts. As I write this now, I have spent three hours trying to just get through their "test" that they give you every day. Going through it, I have had to Google more than half the formulas as I don't remember any of what I learned. I have spent upwards of six hours a day trying to complete this "pie" and it has only made me hate math more than I ever did before.

If you have the chance, don't waste your time with this program. It will only upset you more towards this subject. This program should be used for people who are already good at math. Online courses are miserable even when you understand the material.

Date of experience: June 21, 2019
Florida
1 review
5 helpful votes
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Any teacher that makes their students use this website for chemistry has clearly not done their homework. This website makes you spend hours upon hours on a subject that you already know, instead of spending that time somewhere more productive. This website need a whole do-over. As a student, I can say with utmost certainty that this is the worst $95 I have ever spent.
Like seriously, no wonder it has a 1 star average.

Date of experience: June 21, 2019
California
1 review
11 helpful votes
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Horrible
June 16, 2019

I didn't know I could hate math more than I already could. Horrible program which punishes you severely for mistakes. You could spend 30 minutes on a problem and if you get the most minor thing wrong you go back to where you started.

Date of experience: June 16, 2019
New York
1 review
6 helpful votes
Follow Elyse F.
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Absolute garbage. Hours of vital study hours thrown away. Literally does nothing to prepare for exams and essentially detracts from overall grade.

Date of experience: June 11, 2019
California
1 review
3 helpful votes
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A average program
June 10, 2019

It is just fine stop hating on it you toxic 12 year olds it is just fine and it may not be the best website its better then some others

Date of experience: June 10, 2019
California
1 review
6 helpful votes
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ALEKS is great!
June 10, 2019

I really like ALEKS for chemistry, I've learned a lot from it. The questions it gives are pretty easy, accurate, and well explained!

Date of experience: June 9, 2019
Ohio
1 review
5 helpful votes
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The system is very tedious to use and I found myself missing questions and having to restart topics because of one typo very often. Not very forgiving and felt like it was a task I hate to complete that didn't actually teach me much. TIme would have been much better spent simply going over notes.

Date of experience: June 2, 2019
Texas
1 review
11 helpful votes
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What I think people don't realize is how emotionally and physically demanding this website can be. I have spent several hours (8+) daily on this website and I seriously feel like its draining me. It's annoying and takes so long to use. I will never understand why this program is in use if it takes so much time.

Date of experience: May 29, 2019
Wisconsin
1 review
7 helpful votes
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Alek is literally living hell. It gives me problems that I don't understand and it does not explain them. Alek DOES NOT help you at all it's just stressful.

Date of experience: May 27, 2019
Thailand
1 review
12 helpful votes
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Listen it's not funny. I cry everyday because I can't do it and no one is helping me. And it gets worst. I felt like i got push off a boat and sink down in the floor of the deepest part of the ocean alone in the dark can't breath and have to handle the most pressure. I spent less time with friend and family doing Aleks in my room alone. Stop this child abusing

Date of experience: May 26, 2019

About the business

Provides a complete web based educational environment for K-12 and Higher-Education mathematics, accounting, statistics, and chemistry.


aleks.com
Founded in 1916
Irvine, CA, United States
+183