Overview
Alan's Factory Outlet Store has a rating of 4.1 stars from 865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alan's Factory Outlet Store most frequently mention and great job. Alan's Factory Outlet Store ranks 114th among Patio sites.
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Wish I would have been able to color match a little better. I picked a color that looked like my siding but turns out was not. That is probably due to computer monitor color mixing differences or something. Perhaps a small keyring style sample palette could be mailed out upon request? But honestly this is also trivial as it is still brown like the house :)
My second purchase from Alan's. As before, this shed is a high quality product, exactly as described, and ready for shipment faster than expected. Outstanding (and successful) patient effort by the delivery driver to maneuver the loaded flatbed into a difficult narrow driveway at the site, then unload and position the shed precisely onto the prepared foundation.
Alan's Factory made it very easy to find and buy a garage for my home. Its nice that you offer your customers so many choices from colors roof doors etc. It feels almost custom made. Thank you for the refreshing experience. I am so looking forward to having a garage for my new little red convertible VW Beetle. The North Carolina installers however, was a bit of a harrowing experience
Thanks again for the service you guys provided. That part of it was excellent.
Alicia Lutz Rolow
I wish that when building the car port there were better photos as you "build" it and add on extras. If it could update to show what it would look like, it would be extremely helpful.
The site let me price a building without the thicker steel and tie downs, but then I was called later and told that MD code required it and it would raise my price. Would be nice if the website notified me of that as I was building.
The site was simple and easy to use to select the options that we wanted.
The people that installed the unit did sloppy work. They also left metal pieces all over the driveway without cleaning up after themselves. Very dissatisfied.
Excellent customer interface, easy options and design experience, clear pricing, and ordering. The installation team was thorough but arrived later than planned. They came at dusk and finished the work in the dark with headlamps. Very pleased with the results.
Good, sturdy carport. I was a bit disappointed by the scheduling process, but it all worked out in the end. Had the first install no call, no show and then show up late evening the next day with no warning. After being clearly annoyed to be on the job, the installer says he doesn't have the right size carport but offers to install a smaller (shorter) one. When I said that wouldn't work, he told me I'd have to call and reschedule then... packed up and left
I called the next day to ask for help and got a reschedule,m, but at no point did I get so much as a 'oh sorry about that'... just a casual 'ok let's reschedule. The next team showed up a few days later. In the end, no harm, no foul... but I definitely got the impression I was more of an annoyance to deal with than a valued customer.
Extremely pleased with my new metal carport.
Installation crew completed assembly in just a few hours, cover looks great and I am very pleased with the look and design of the product. I'd definitely recommend to anyone looking for a quality metal carport.
The carport looks great and the price was very competitive. I will not use Alan's again because of Carolina Carports. Their guys were to come to me first thing Saturday morning after having to reschedule. I said I had a wedding that day so it may not work. The assured me I was the first on their list and it would only take about 45 minutes. No Showed! I kept waiting, called every number available but no answer because they don't work weekends! I missed the wedding waiting. They showed up the next day and didn't apologize, they just said their "first appointment on Saturday" held them up? I was told I was the first appointment. The installer had my number because he called me Sunday to say he was in my driveway. Why didn't he just call me. Training issues? I'll go local next time so I have more control. I know Carolina Carports is not Alan's but it still reflects on them if they are using this company.
Very easy to place order. The whole experience was wonderful. Installed quickly and well done. Look couldn't be better. Neighbors were impressed. Local inspector was pleased with look and construction. Cost was very reasonable. Benefits have been the protection from future hail storms, and from the heat here in Texas. I have a black car and it upon entering it during the day we don't get the oven effect.
Alan factory should be more responsive and try to make sure everything was in order. As many times as I called to check on the status of my order not even once you returned a call and then three months later I received an email asking me if I received the order. Wow! Three months later.
Customer service was amazing. I placed order incorrectly online, & when I called about it, was promptly answered and my issue corrected to 100% satisfaction. Delivery was on-time, installers were professional, & I wouldn't hesitate to do business with Alan's again & will happily refer if any friend asks for a recommendation. Five stars on price, delivery, customer service and quality!
So far so good...OK, got my carport 8 wks after ordering, seemed like forever! But workers showed up day early and were driving off when I caught them...Thank God my dog was throwing a fit or would have missed them (was in the shower). They were here about a hour and a half and viola! Carport is in!
The initial purchasing of the garage was great! It was the set up crew, the crappy way they put up the garage, the non-communication with the set-up time, having to take 2 days off of work. It took this crew 12 hrs to install when it should have only taken them 4-5 hrs tops. Now we have a leaking roof and can't go forward with getting electricity installed, and again the long wait until it gets fixed. We could have gotten a local company and spent $800 more, now we wished we had.
Not really smooth, had some issues with the order and I was given a call to fix the issue. While fixing the issue the colors got changes on the shed. The shipping time which I asked many times about was suppose to be 90ish days. It was close to 14. Two Weeks to get things set up and ready. Not that this matters but the invoice seemed really late it came 2 months after the shed has been installed. The shed itself is great but nothing has been smooth or easy.
Dealing with this company was easy. Ordering was a breeze. Anytime I had a question I called got a REAL LIVE person every time who knowledgeably answered my questions. The crew that came and set the carport up were fast, polite, and made sure I was happy with the work before they left. I am very happy with the company and the carport. Defiantly would recommend them to anyone.
The installation crew was very courteous and efficient. I purchased an 18' x 21' x7' carport with both sides closed. The crew arrived at 8 am and was cleaned up and gone in three hours. I purchased another unit just like this one about 9 years ago from another company. Your price for this one was the same as the one then. Can't say that about much these days.
Thanks
While the product is ot standing. It took months before the crew was scheduled an arrived to install the carport. Again I am very satisfied with the product an installation was in less than 2 hours. It was the delay in how long from order to arrival that I was not happy with. Given only a months time I would have been waiting till spring before the carport would be installed.
Understand that the order would take a few weeks of lead time. I was called and scheduled the date to install. When no one showed up that day, I had to call to find out why...I was told the installer would call me and tell me what day he'd be out the following week but that never happened. The following week came and went and I had to call the 800 number a few times to finally get an answer for the date of install...this is two weeks after the original date. Having installers that don't inform the customers is not a good thing. That was my only problem.
Your website is so easy to use and I received my order in a timely manner, actually sooner than expected. I am very happy with the service I received and I am very pleased that it arrived undamaged. I will definitely purchase again in the near future. I will highly recommend you to anyone looking for your products.Thank you again, Alan's Factory Outlet.
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- Luray, VA, United States
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members