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The company has garnered mixed feedback, with customers praising the quality and aesthetic appeal of its clothing, particularly for older women. Many appreciate the timely delivery and user-friendly online shopping experience. However, significant concerns arise regarding sizing inconsistencies, misleading product representations, and poor customer service, particularly related to returns and refunds. Customers frequently report dissatisfaction with the quality of materials and the accuracy of received items compared to online images. Overall, while there are positive aspects, the company must address its customer service issues and product reliability to enhance its reputation.
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Customer service? Good Luck = Returns? NO Over $50.00 gone I will always check BBB before ever ordering from anywhere again
Don't bother. Items never arrived. Tracknig system say they have been delivered. Agent says they will come tomorrow. Tomorrow never arrives.
Cheap and nasty imitations received of items advertised. No response to complaints
Utterly disgraceful that this company which is trading under MANY names submits false 5 star reviews.
Please refer to the photos uploaded advertised items vs the Poorly made and hideous quality items I received.
The fabrics in the items I was sent feel like garbage bags. There is no shape, no textures, just a scam
All 3 blouses I ordered are not true to size, also the material is so cheaply sewn together. Please don't waste your time on shopping with them. So bummed and dissatisfied with my order
Everything looks so great online, but after ordering several items over the past few months I can honestly say I will never order from them again and you shouldn't either! The fabric that you actually get is the cheapest fabric I have ever seen! It's that shiny, cheapest of cheap fabric that you sometimes see in stores like Kmart, ie.kids pajamas!
This is a great firm to deal with I received 6 tops at different times they all arrived within 2 to 3 weeks. I have found to buy sizes bigger than NZ sizing. Size 20 i get 5xxxxx.
Do not order anything from this company. I have ordered several tops and none of them reflect the pictures advertised. Cheap material poor tailoring and the designers do not match does not merit a star rating. I complained but no response
I ordered 4 tops in medium size. One looks like size 8, one size 10, one size 12, one one 14. The fabrics are cheap and look nothing like the photos. Don't waste your money.
I have been waiting 2 months for my refund i am going to a solicitor this is terrible company also you have to pay for postage which is taken out of your money the clothes are terrible the donot fit a normal english person the arms where so small i be surprised if a child could put there arms in do not buy from them
Cheap, nasty, awful, very unpleasant, disgusting, terrible, dreadful, ghastly, horrid, horrible, vile, foul, abominable, appalling, atrocious, horrendous, hideous, offensive, frightful, loathsome, revolting, repulsive, repellent, repugnant, odious, sickening, nauseating, nauseous, gruesome, diabolical, yucky, gross, from hell, icky, grotty, beastly, hellacious, lousy, very bad, poor, inadequate, inferior, unsatisfactory, substandard, laughable, lamentable, execrable, crummy, pathetic, rotten, useless, woeful, abysmal, dire, poxy flammable thin material.
Ordered 3 dresses and was so shocked. Nothing like pics, Very cheap lining material that frayed. Colours garish (unlike pics), Unfortunately left too late to return as my dad died a few days after order came so I delayed trying to return them and missed the 14 day deadline. Never again.
Pictures don't match item sent. I bought 6 shirts and all were a cheap nylon material with no shape. They also say worry free return... LIES! It is impossible to return. Every time you click over to print a voucher it goes to a blank page. Please don't get scammed like I did!
Needed to order another size, no way i could do it with instructions to get a return voucher, did and live chat 6 times with no resolve. Customer service shocking.IT SHOULD BE EASY TO RETURN THEY SAY NO ITS NOT I DID NOT WONT A REFUND JUST AN EXCHANGE. DONT BUY FROM THEM.
Be careful buying on this site. You have to pay shipping cost to return if you are not satisfied. I bought 6 dresses and wanted to send all of them back. I am not going to be out of pocket to send these back. Good lesson learned. The cloths are nothing like the pictures and bad quality. It doesn't fit correctly. Please don't buy them you are putting you money in the bin.
This was a strange experience. If something seems too good to be true, it is. I ordered several "cotton" and "linen" dresses from airy dress, not expecting a lot for the price, but I did expect, at least, cotton and linen fabric. Every item was made from a weird nylon like material - thin, no body or weight, almost a plastic- like feeling that would surely be ultra hot in the summer heat. It reminds me of "parachute silk" from the nineties but not soft. Nothing was as described and everything ran VERY small. Hopefully, the return process will go well. This is not anything any American woman I know would ever consider wearing. Packaging was neat and efficient. I'll give them that. Aside from that, sorry to say, the clothes are complete garbage. Don't be fooled.
All clothing you see advertised look gorgeous on their models and the material looks nice too... believe me they don't come like that, all the material is cheap tacky thin stuff. Spent nearly £100 on rubbish, won't do it again
If it looks to good to be true, it usually is... and it is. Stay away from this site
Take a screenshot of what you ordered and keep it on your computer. Waited weeks for an order and they were having difficulty getting one item. They clearly didn't have the stock in to sell. Waited more than a month for cheap and nasty, unlabelled, dress and blouse. Totally different from the pictures and one became another picture altogether?! I'm sending the goods to trading standards along with a complaint. I'll never use this company again.
The items I received look nothing like that I ordered. I ordered a light green knit with beautiful flowers and got a dark green thin knit instead. Another item was supposed to be embroidered and came in printed on a thin fabric and they used the excuse of it being "their summer version perfect for a gift". And now they are offering me 2 USD as a refund on a 170$ order? DO NOT ORDER AVOID AT ALL COSTS. HORRIBLE
I spent money on the order and I hate each of your piece of clothing I received. Looks totally different from the pictures, plus it's made of different materials. I regret spending over 50 pounds on that poor quality clothes. I ordered a lot on the internet before and never have been disappointed. Once ordered prom dress from Little Mistress and it looked exactly like the one in the picture. I won't recommend Airy to any of my friends, it's a scam.
Do not buy from this company. I have bought 2 items from here ( no fool like an old fool) and both items bear no resemblance at all to the ones advertised.
They are shoddily made, the material is nothing like the thin airy cheesecloth type advertised, it is hard corse and shiney also the colours again bear no resemblance to the pics, the nice pale blue is in fact an electric blue.
Absolute rubbish DO NOT WASTE YOUR HARD EARNED MONEY!
Answer: Thank you for visiting our website. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 days. Shipping time: The time for your item(s) to travel from our warehouse to your destination. You can choose Expedited Shipping (3-7 business days) and Standard Shipping (5-8 business days) to ship your item(s). The shipping time may vary in different countries. For detailed information on standard and expedite delivery, please refer to our Shipping Information (http://www.airydress.com/shipping-info.html). Please contact us if you need any further assistance.
Answer: Hi All, Thank you for your interest in our website. We are an international e-commerce company originally based in Hong Kong. For the moment, we have warehouses located in the United States, United Kingdom, Norway Australia and China. Products will be sent from one of these warehouses according to the stock availability. We are still looking into launching more. Currently the total delivery time includes processing time and shipping time. For detailed information on standard and expedite delivery, please refer to our shipping information: https://www.airydress.com/shipping-info.html. For more questions, you may also contact us via https://www.airydress.com/contact-us.html.
Answer: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our service@aircloth.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, AiryDress
Answer: Thank you for contacting us. Please kindly note that different country has different shipping time. Could you please tell us where do you come from? Regarding to the quality, we have our own factories and all the items will go through a series of strict production and inspection. Thank you for your time and understanding. Please contact us if you need any further assistance.
Answer: Thank you for your inquiry. According to our experience and our customers' feedback, not all the orders are charged for the customs fee. It depends on the shipping company and value of your products. In some cases, there may be VAT or other taxes, customs duties or fees levied by your destination country. Since customs and taxation policies vary widely from country to country, it is hard for us to control over these charges and predict what they may be. If it happens, please contact us and our after-sale staff will offer satisfactory solutions to help you. We sent the top solution to your email evettea@jdg.co.za, would you please check and give us a reply? Or you may also send us emails to our service@ariydress.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Airydress
Answer: Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number or your email address? Or you may also send us emails to our service@airydress.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, AiryDress
Answer: Our shipping times to Germany are 5-8 business days, in Standard shipping. Also remember that we could take from 1-7 business days to prepare the order before sending it. If you have any further questions, please write to us.
Answer: Thank you for your contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our service@ariydress.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Airydress
Answer: Thank you for visiting our website. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 business days. Shipping time: The time for your item(s) to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) and Standard Shipping (7-30 business days) to ship your item(s). The shipping time may vary in different countries. For detailed information on standard and expedite delivery, please refer to our Shipping Information (http://www.airydress.com/shipping-info.html). Please contact us if you need any further assistance.
Airydress.com - Online store specializes in latest fashion & trends for women. Shop ladies' Dresses, Clothing & Shoes at cheap price.