AirbnbReviews 2,102

After a 3rd bad experience, I have decided to opt out of Airbnb, and removed my account. First bad experience was in Europe (Czech Republic)where just a week before my stay, owner was no longer responding. I cancelled successfully, but had to settle for a hotel as other options were no longer available. 2nd bad experience was in Paris where apartment rented lacked bedding for the second bed, and bathroom was not clean. But the worst third bad experience was 2 weekends ago in Boston where apartment was NOT as described (a bachelor instead of a one bedroom), had a dismall kitchen with a smelly sponge for cleaning, lacked bedding and blankets, had a dirty bathroom rug, and had a paying parking where we were told it would be free. When these were mentioned to the host, she posted that WE had ruined the place (she obviously poorly understood the cleaning lady who had explained that the people before us had done so!), and she posted a horrific comment about me on my profile. I explained this in length to the AIRbnb people, they said they could not do anything about it, nor were they going to review the details of the place. It is too bad, I did have good experiences (2) also, one on Pelee Island, and one in Prince Edward County.

Incredible bad experience.
The apartment i booked in Tokyo was in a horrible state to the point i immediately left.
I complained about it at airbnb and i stuck to their rules (Contacted and left within 24 hours of arriving and contacted the host) but no result.
The excuse was that the host had a lot of good replies, while the host is able to accept his own reviews.
Multiple phone calls later no result, multiple promises later no result and 1200 euros gone.

Just never use airbnb you're better off using a hotel.

My previous experience with AirBnB was good, and I did not expect to stumble upon a scam this time. But, I guess there's always first time...
As it turns out AirBnB supports certain service providers, who are not the owners or owning/managing entities of the space, but suggest sort of "mediation service". They will (for additional fee of 11 euros per day stay) "kindly" call the hotel and book a room for you. Surely, the stay in the hotel is way cheaper than suggested by them price. They have a strict refund terms set, and answer/confirm reservation request extremely quickly. Even though, it may be more than a month or two until the check-in, it's only possible to get refund of 50%.
What made the experience even worse was that AirBnB will not assist you in requesting the full refund and cancelling the stay. They just close the case, as if "you have agreed to terms and conditions". And I do understand, I did, but I also have a right to dispute, which they refused me in without even getting the details.
Understandable is also the fact that AirBnB gets a commission from these scammers, so they don't try to protect the customer. They also are not interested in providing refunds apparently... So to say, AirBnB are quite discourteous and in fact support such scammers.
I do not manifest not using AirBnB, but will myself try avoiding the service. I understand too, that this experience will be considered a pointless whining in the world of "getting money", and it seems this philosophy has conquered any sense of integrity here.
AirBnB doesn't even require these scammers to provide you the real booking confirmation, and if suddenly it will appear that the reservation is not there, they surely won't assist in getting host to provide you other equivalent accommodation. What is more, they got my dates wrong, o it's double the scam, I had to cancel. Did they really think I am going to book from them again?
I will check each suggestion twice from now on, but mostly will try to avoid it.

We had a problem as the host's apartment was disgraceful. The shower didn't work and as per Airbnb's Guest Refund policy we should be due a full refund but they have refused. We only stayed there for a few hours and left at 8pm to find alternative accommodation and Airbnb turned their backs on us. Stick to hotels. They are better and in the long run cheaper. If you have problems you are covered by ATOL but with Airbnb you have no chance. We've lost so much money now and I would never use this company ever again. This was the first time I've used them and will be the last time.

We booked a home to stay at for August two months ago. Then Friday, i get a notification that our trip has been cancelled and we are being fully refunded. This trip is only a few months away in Nashville, there are hardly any affordable places left for 12 people. Anyway, I contact customer service to see what happened and I find out the owner is listing her house for sale so she had to cancel all of her reservations. I message support and they tell me that since I chose the full refund option (keep in mind i didn't chose any option, it was just auto refunded) That I'm not eligible for a discount on my new booking. So I book a new place and they follow up after I say we been paying interest on the credit card that we booked with originally so we're losing money off of this they offered to give me $25 off my next booking and I say OK that's a terrible compensation but you can apply it to our next payment for the house we just booked. Then they say they can't apply it to something that's already been booked. This is the most ridiculous customer service I've ever had to deal with I shouldn't have had to call and ask to get compensated for that huge inconvenience, it should have just happened and nothing even happened in the end of it, we lost money with the interest paid on our card and had to book a new place. It was a huge inconvenience on our trip, we lost money and I will never use this app again after this next trip and I advise that you don't either.

I have never used a BnB before and wanted to try it for the first time to book a long term stay for significant reasons I have to travel. My first experience trying to book on Airbnb landed me back to conventional booking with a hotel chain. I wanted the experience I hear most people talk about, but just trying to book a trip already started out on the downside.

When asking inquiries regarding check-in procedure (since I'm accustom to the traditional hotel method, which is unique to the lock box most bnb prefer to use, or being greeted by the host at the door), I emailed a few owners to ask the earliest I can check in because my arrival to the area was in the morning. Typically, if I'm booking with a hotel, I would just pay for an extra day to avoid any issues once I get there. After asking a basic question, I felt like I was interrogated with an initial response of my reason for coming to the area, which is a personal matter, but I briefly explained anyway. After sharing the sensitive and personal nature of my visit, it then followed with another question. Another owner of a different proper stated the rental was no longer available, but it was clearly not true. The listing with personalized select dates was showing 100% availability and saved on my account. And finally, one property owner declined my inquiry to stay, and the reason was, "my dates are conflicting with two other potential renters." I'm thinking this service is either a joke or a fraud, or maybe I'm just uninformed how the services work!

In the end, I booked with a hotel. Easy breezy, wasn't bombarding with questions, didn't have to be selected between other travellers. I'm aware and understand someone is sharing their personal space, and there may be concern to who you invite into that space, but privacy shouldn't have to be compromised and no one should feel like they have to wait to be chosen like it's a giveaway or prize! It should be on the first come, first serve basis. Perhaps, background checks with registered accounts should be taken into consideration, so that everyone feels welcome, and at the same time owners have less worry and feel safe when renting to random friendly guest.

I left my original review because that how I felt when Airbnb was not a stock market company they actually cared. These days they hang up on you I had a account with 200 5 star reviews on Airbnb to be canceled by This person called Nicole. This was a property that everyone enjoyed and Nicole took it upon herself to cancel my account with a word to me. Now they won't even let me communicate at all because they changed my account details so I can't verify myself. How does Airbnb cancel someone who's been hosted for 6 years without any issues. I stopped hosting because of covid then finally I had the confidence to get back to hosting only to be canceled out by Airbnb. Shame on them.
This was my original review boy have things changed.
I'm confused to these negative reviews I've had hundreds of experiences with Airbnb and never once had an issue. When something did arise and I needed to call Airbnb they handled it. My only assumption with these bad reviews are that there are millions of reservation booked each month so maybe this is the. *******% that had a bad experience in my eyes anyone who ever stays in a hotel is a sucker Airbnb is top notch when booking make sure your dealing with super host with great reviews. I've been to places I could only dream of years ago for a fraction of the cost of hotels. Airbnb has changed my life and all I ever think about is where am I going next.

We are buying a house currently listed for rent on Air B n B. The house is supplied its water through a bore hole in the ground as its not near a mains water line. Long story short - a water inspection for our house purchase has found that the owner disconnected the water filter (filters any bacteria out of the water before it comes through the tap) several years ago and the last water report showed positive for faeces. This house has been rented our on Air B n B for several years with babies and children drinking from this water. I rang them to complain as i don't think it should be rented out between now and me getting the keys and they couldn't care less. I presume they ask that the boilers are checked why not the water. Totally irresponsible.

I have stayed in at least 12 Airbnb's over the years. Half of which were pretty bad. The latest one, smelled strongly of must and mildew. Airbnb is not willing to back me up even though I provided them with everything they asked for. The first representative I spoke to was little to no help. They do not pay attention to their cases when there is a problem. I will not use them again and recommend that unless you want to take a chance on your trip being ruined, don't stay with them. Many hosts don't care, only want money.

Airbnb has the worst customer support I have ever experienced. After booking accommodation for a large group trip 5 months in advance, I realized the second half of the home charge did not come through 2 weeks before the trip. I decided to call to make sure that our reservation was indeed still confirmed at which point I was told that I had canceled it with no evidence whatsoever that this was the case and that I would not be getting my money back for the first charge. The Airbnb representative then tried to convince me to book another place with the same host instead of taking any culpability for canceling my reservation and refused to issue me a refund. After several more unanswered exchanges and hours of calls, another Airbnb representative again told me that I was the one who had canceled the reservation and even mistakenly sent me a message on the platform saying "adv that we can't cancel reso's so nicely I told him that had to have been him or a user on the acct." Finally, I got someone to actually do some digging and realized that Airbnb did, in fact, trigger the cancellation of my reservation. At this point, it took THREE additional weeks for them to back to me to say they were going to issue me a refund.

I had spent 15 hours on the phone with representatives telling me that I was wrong. I had had several emails go unanswered. I had to book a new house through VRBO at the last second. And literally, all Airbnb provided me was a refund on the money for the house that they had canceled on me 2 weeks before my trip. No apology. No additional compensation.

While I'm sure many people will continue to use the service - as I did before this experience - I would strongly discourage anyone from doing so and caution that at some point you will have to deal with Airbnb's customer service and it is worse than any airline you've ever encountered and will not end well.

I am a single parent, and work very hard to provide for myself, and my kids. I made the worst choice choosing, Airbnb for, a place to stay for family vacation. My familie decided to take a vacation to Orlando FL. I, booked a house through Airbnb, and not one day later I, discovered another option for me, and my kids. I contacted Airbnb horrible customer service department, and attempted to receive a portion of my money back. Airbnb, instructed me to contact the individual I, was renting from. I, attempted to contact her forever, and when I finally did get in touch with her she said, I, needed to contact Airbnb and I, contacted their horrible customer service once again, and was interested AGAIN.! To contact the person I, was renting the house from because, they said they were not responsible. I contacted the owner of the house once again, and she said, she couldn't give me any money back because, she had rented the house for the date my family had reserved the house for. I truly hope Airbnb and the professional scam artist who took all money are happy with their vacations because, my kids are crying, and completely heartbroken. Thanks Airbnb, and professional scam lady from Orlando FL for, making vacation 2019 a complete nightmare.

Airbnb's Host Guarantee is a grossly discreditable scam, that goes the same with the host required $1000 security deposit. A guest and his family from UT stayed for five days, made permanent damage to my ceramic glass cooktop. When I requested Airbnb to reimburse the replacement cost of my new cooktop with clear obvious photo evidence, they simply gave me the runaround and replied:

"After careful review of the information submitted, we've concluded that the reported damages to the Whirlpool 30" Ceramic Glass Cooktop are due to wear and tear as damage is very small and could have ocurred over a period of usage and not just during our Guest Isaac's stay. You are free to pursue reimbursement from your guest directly. However, per this requirement, this case is not eligible under the Host Guarantee. That said, we will follow up appropriately with Isaac with regard to guest responsibilities." I'm absolutely disgusted by Airbnb"s lack of action and responsibility!