Daria S.

My previous experience with AirBnB was good, and I did not expect to stumble upon a scam this time. But, I guess there's always first time...
As it turns out AirBnB supports certain service providers, who are not the owners or owning/managing entities of the space, but suggest sort of "mediation service". They will (for additional fee of 11 euros per day stay) "kindly" call the hotel and book a room for you. Surely, the stay in the hotel is way cheaper than suggested by them price. They have a strict refund terms set, and answer/confirm reservation request extremely quickly. Even though, it may be more than a month or two until the check-in, it's only possible to get refund of 50%.
What made the experience even worse was that AirBnB will not assist you in requesting the full refund and cancelling the stay. They just close the case, as if "you have agreed to terms and conditions". And I do understand, I did, but I also have a right to dispute, which they refused me in without even getting the details.
Understandable is also the fact that AirBnB gets a commission from these scammers, so they don't try to protect the customer. They also are not interested in providing refunds apparently... So to say, AirBnB are quite discourteous and in fact support such scammers.
I do not manifest not using AirBnB, but will myself try avoiding the service. I understand too, that this experience will be considered a pointless whining in the world of "getting money", and it seems this philosophy has conquered any sense of integrity here.
AirBnB doesn't even require these scammers to provide you the real booking confirmation, and if suddenly it will appear that the reservation is not there, they surely won't assist in getting host to provide you other equivalent accommodation. What is more, they got my dates wrong, o it's double the scam, I had to cancel. Did they really think I am going to book from them again?
I will check each suggestion twice from now on, but mostly will try to avoid it.