AirbnbReviews 2,102

I usually love Airbnb for the many different types of spaces and rooms they offer. So when deciding to go to Chicago it wasn't hard to decide who I'd be booking with! Unfortunately I should've bought twice, my booking was cancelled and I didn't find out until the day of travel. I went to rebook and my verification failed and booking was cancelled though I was verified from previous bookings. I outreaches and spoke with someone who said it would be released in 5-15 days but I'd still have to rebook a new room. I ended up paying 420 dollars to the company. Just to make sure I had a place to rest my head. I received no email confirmations for the booking or refund claim. I realized the email address was wrong and reached out to let them know. I spoke to 4 different people in 5 days and no one was able to help or confirm my refund.

For the company to be so big and all over the world I am very disappointed in how all god has been handled

I rented an apartment in Reykjavik, Iceland for 3 nights. The host had nothing but positive reviews and advertising a "quiet residential neighborhood". From the moment we unlocked the door, there was construction noise from a nearby street (jackhammering) all day. When that finally stopped, the upstairs neighbors started banging all night as if they had their own construction site going on upstairs. I tried to let it go the first night and didn't say anything. Then it happened again the second night until 3am. Then again the 3rd night when I finally said something at midnight. The host didn't take any responsibility and Airbnb asked me for "documentation". Then I wrote a negative review about the noise and they never posted it. It's rigged to make them money and avoid negative reviews. Beware! I'll never use Airbnb again.

I am very unhappy with the fact that Airbnb allows their hosts to cancel at 9pm the night before our reservation. I made our reservation 2 weeks in advance at a North Carolina beach for a wedding I was a bridesmaid in. Our host cancelled the night before leaving us struggling to find another place to stay because Airbnb ALSO couldn't find another host anywhere in the area to move our reservation to. It is already hard enough to get reservations at the beach for a wedding during the middle of the summer (this was the weekend of July 12th) but to be cancelled on and having to spend twice as much was very upsetting and uncalled for. I had no choice and my kids ended up being miserable too because the hotel was almost an hour away from the beach and where the wedding location was. Very unhappy and will never use again.

I had only had good experiences with airbnb until this spring. A host in Seattle mis-represented her property as a studio in a house, and it turned out to be a glorified room with paper thin walls, extremely loud people staying in other parts of the house, and mold that made my allergies even worse. I had to cancel after one night, and offered to pay an extra night plus any cancelation fees. She already had my money for the entire month. After no reply from her, I got airbnb involved. I reasonable asked for two thirds of my money back. At first, they responded and said they were looking into it, but after follow-up calls/emails, nothing more from them. I would never use airbnb again!

BEWARE. BEWARE. BEWARE. We tried to book a place in Los Angeles for my birthday only to have my account suddenly deactivated. No explanation, sketchy customer service reps clearly from a different country hung up on me. Emailed me saying they reserve the right to deactivate my account. This was supposed to be a fun trip, had to make other lodging arrangements that turned out to be great. Try a bed & breakfast or hotel, save yourself the heartache. This company won't be around for too much longer. JUST WAIT...

This was our first AirB&B experience and the property not as advertised. It was advertised as the entire house with back yard, deck, bbq, hot tub, and pet friendly in San Diego, All of the space was shared. Owner residence attached and backyard amenities shared. Pictures that indicate this information are not provided on listing. The Host, Aaron, showed lack of responsibility by not informing owner about our rental requirements made prior to reserving and showed no willingness to address our rental concerns. Owner planned a 4 hour event inviting guests and dogs in the shared backyard without regard to our presence. We were compelled to leave due to lack of respect for our reservation and requested private space. Neither host or AirBnB assisted us in this debacle. We were given minimal refund and required to find a new location on our own. Spent an entire day without a place to stay for our family (several who flew to SD for this vacation), and our two dogs. Paid service fees twice. Lost our 7 day discount. Paid cleaning fees for a house with mildew and urine smell, along with body odor from unclean comforter and mattress cover in the main bedroom. Not only do advise staying clear of this listing, we do not recommend AirBnB due to lack of customer support.

Horrible experience. I first booked with Heather in Frederick Md, a "superhost". She declined me cause I booked through my wife's account even though I provided my own license and photo and sent her a message explaining that it was me staying and not my wife. She accepted my reservation and took my money and then declined me so now she gets an interest free loan from me while my money was taken instantly, the refund process is 15 days before I get it back. Second time I tried to book, I created my own account, again providing my license and a photo of myself and a brief description of me. Heidi in Winchester VA. At least didn't take my money first like Heather did but she declined me because I have no reviews as I am new to this site. How am I supposed to get reviews if no one will book me? Then she goes on to say that a previous customer is extending their stay and the changes are pending. That's poor business on the part of AirB&B if I could book a date that is "pending". Also, she was concerned too about me cause her husband works nights and she has 2 small kids. Maybe being a host with no husband around and 2 small kids isn't the best idea if you worry about who you are renting a room too. I guess overall, the money is worth the risk to her and her 2 small kids except in my case. Maybe I should have provided a background check too...

Airbnb let an 18 year old rent my home. This kids proceeded to throw a party and trash our lovely home causing $15,000 in damages! He also stole property and vandalized the neighborhood with red spray paint. Airbnb had no intention of helping. They made us jump through hoops for weeks and they refused to speak with us by phone. We had a police report, over 100 photos, estimates from contractors and plenty of proof. Airbnb tried to deny most of the documents we submitted because they didn't like the photo format. They refused to accept a Home Depot quote because it was sent to us by email. They created one road block after another for weeks, in an attempt to get us to give up. However, we pressed on and did everything they asked us to. In the end, they agreed on the damage but they only offered us $2500, take it-or leave it. They provided no explanation as to how they came up with that number. Then they shut off communication with us entirely. Obviously the 1million dollar host guarantee they advertise is a complete lie. What a scam! The numbers are obvious. There's no way we can risk our home to Airbnb renters. If someone burned it down, they won't pay! So we had no choice but to pull our house off the platform in the peak rental season leaving dozens of future guests left without a home for their beach vacation. Do NOT trust Airbnb! They are a horrible, dishonest, criminal organization with the worst service you can possibly imagine. BEWARE!

$1500 was charged to my credit card under a fake reservation. Airbnb reversed it and told me to change my password. A check on my account history showed hacker logins from China, not only around the time of the fake reservation, but also at the time of the password change. I could not take down my payment info as it was associated with a current booking. No useful help from their support desk so far despite lots of wasted time. I've been working from secure home wifi with active virus protection.

Appalling customer service. You are expected to call the US from everywhere else in the world.

In addition when I had a problem and needed the move accommodation (apartment was in the middle of a construction site starting at 6am but no mention in the listing) I was put on hold for 30 mins and then told someone would contact me but 8 hours later nothing.

Quite clearly this is an organisation led by profit not customer service.

I will not be booking again with AirBnB and will strongly advise anyone else to avoid it. At least hotels are reliable, consistent, you know the bed won't be impossible to sleep in, the paint won't be peeling off the ceiling, and in this case drilling at 6am - at least a reputable hotel would warn you.

Hi all,

I want to tell you a bad experience I had with airbnb. I was in Portland I did a reservation through Airbnb. They assigned a representative to guide me for payment, they are not charging you in app. There are designated ATMs you can do payment by providing Payment Order Number. While that rep navigates me trough process rudely he swore at me. Just because I told him I was at the spot and I called him. He is like come and suck my $#*!!. The worst rep and the awful service by airbnb. I will never and ever stay there.

It would take too much time to write all the details of the issues that I wasn't able to resolve through Airbnb's customer service in June 2019. In a nutshell, I ran into three issues during June that were never able to be resolved. That includes many messages to Airbnb customer service through the app AND calling. It's not rocket science, Airbnb. Do your job correctly and your reputation won't continue to go down. I deleted the app but deleting my ACCOUNT required that I send a message through the app to their customer service department. WHY? It seems pretty straightforward. Unfortunately, I don't expect that to be done properly either.

Booked a retreat in Bimini called ARC (owned by some entitled snob named Jenny). All flights that evening were cancelled due to storms and outages in Bimini and none available the whole weekend. I communicated very clearly to the host, who knew well before I did what the deal was. She kept the whole payment stating it was Air BNB's fault on returns (when she lied and actually it is her policy). Then stated she had to cover expenses, what expenses did I incur if i didn't use anything? Another lie. Well AirBNB and these folks are a perfect match.
I contact the rep at ABNB and they tell me to send them the emails showing the host stating there are storms and outages. To cancel the reservation and they will refund my money if the host doesn't. Next day I inquire cause the host denied within an hr of my refund request. Now the ABNB rep states I need a letter from the airline - I still cooperated doubting that they would honor their word. But fortunately they did refund my money immediately. I'm grateful for that and may try them again if nothing else is available out there like my normal hotel chains.

What was advertised on the picture is not what you get. The place is loaded with cockroaches, broken widows and piss stains on the pillows. The owner MD Mizanur & Moustafa will scam you! You will be screwed out if your money with their no refund policy. The shower is right above toilet so your entire toilet including your toilet roll gets wet. This place is a total scam. Worse AIrbnb will not do a damn thing about it. They will make excuses and support the host who is scamming you. Stay away from Airbnb completely it's not worth it. Airbnb has no control over quality. The collect all your money upfront plus their fee and than you are totally screwed. Stay away from Airbnb.

I'm having a bad airbnb service
I rented an airbnb apartment in vancouver, arriving there the apartment was not even close to the one I rented.
I refused to stay there, I had to find a hotel for the same day paying a fortune because nobody could solve the situation.
After a week and a few dozen phone calls and messages and I did not get a full refund and I had to find a hotel through booking.com to continue my annual vacation.
This situation has led to a precious loss of vacation time and a huge emotional stress throughout the Family.
Now airbnb wants to give me back 70% of the money, discounting 1 night that I have never used and a cleaning fee for an apartment that I have never used.
I feel totally cheated. Airbnb destroyed my vacation and still caused me financial loss.
I want 100% of my money back,
Airbnb never again.
Daniel Haschelevici
*******@ig.com.br
Reservation HMARQ5354T