Airbnb

We rented a place in Jacksonville, Florida only to find out halfway into the stay that the owner cannot lease out his property under the rules of the home owners association. He has done this to others yet Airbnb continues to keep his account active. Because of this one of our workers had their car towed and was told they had to leave today since this rental was not allowed. This not only cost us a tow bill, taxi, another hotel and lost time at the fair where we have a booth. We want a total refund not partial because of all the inconvenience. We have documentation to the fact that this person was warned more than once that renting his units was not allowed. Now we are having a heck of a time just trying to get our documents to Airbnb. If this is how the company operates we will go back to staying at hotels.

The properties that are available are usually clean, well maintained and well managed. The only issue is with the company itself and the payment system. It's VERY difficult to get someone on the phone and their merchant system often times rejects cards even though they are in good standing, which can be embarrassing. Hopefully these are just growing pains and they have worked this out.

The first time I used AirBnB it was fine - we arranged a room at short notice and it all went smoothly. Since then I've tried multiple times and I've always been rejected by the hosts - despite having a positive rating. Hosts don't usually even provide a reason. I was hoping to use AirBnB instead of a hotel or hostel but that really doesn't work if it's unreliable.

Airbnb owes me £1200 and refuses to refund me for services not delivered per the contract agreed per the Consumer Protection from unfair trading regulations 2008, amended in 2014.

The place they rented had other guests present which during the COVID pandemic was against government guidelines. I asked for a refund given the service was not as described and the place was unsafe to stay at, which Airbnb refuses to provide despite their failure to warn me of the presence of another guest before my arrival date. It still baffles me that the government would shut down hotels but let rogue companies like Airbnb run a business to put customers in danger and then refuse to refund

Do not trust this company, as both a host and guest they are inexperienced in dealing with any issues.
The call center do not help and get you off the phone, they also give conflicting advice when issues arise.
They are not professional and I am out of pocket and had months of stress trying to deal with them.
They held my money for over a month as 'pending' with no explanation.
The company has no idea how to resolve issues legally or professionally therefore do not use!

Airbnb has hidden fees. Cleaning fees can be huge. My wife and I were looking at one night in a one bedroom apt. $133 as a discounted rate (1 night), plus a $35 Airbnb service fee paid by me as the guest, $110 cleaning fee, and $30 taxes. Grand total for one night, nearly $325. Forget it, found a hotel without all the added expenses. But for long term, airbnb can offer some savings.

Awful hosts, awful customer service, just an awful company. Save time, save your money, and be stress free by going with any other company. You know the saying, "Wish someone would have told me?" Well your wish is being granted... Never book with Airbnb!

We have used airbnb a few times and thought they were straight shooters until we noticed that they had deleted reviews we had written that were critical of our stays. They keep the very positive ones. I'm guessing this so that everything looks very rosy and potential customers won't be turned away. I think this is a very dishonest practice, though it doesn't make them unique - it seems to be a widespread practice in the industry.

I booked through airbnb for few months and cancelled my stay due to my safety issue. After, few conversation with the airbnb ambassador they still want me to pay for reservation fee. Even though I cancelled it after few days of booking. Airbnb is such a pain. No consideration. They don't care for their guest safety as long as they are able take the money. Lesson learned do not book with airbnb. This company will take your money in a heart bit.

I booked an apartment in Dallas Texas
Great area had three great reviews (which I now realize you want apartment to have over 50 reviews before considering) the apartment was a smelly bachelor pad with dirty sheets and one black towel for the bathroom. Not happy that over $300 was kept by air b n b and they were not concerned about it. I notified them within 30 minutes of leaving the apartment when I called kyle(the host) he said well I thought apartment was cleaned
Lesson to all make sure place has many reviews if you are to even consider booking with this company

So so disappointing! Needed housing for the month of may in NYC. First reservation taken and paid but three weeks before move in received a cancellation with no reason. Made a second reservation and also paid in full, just received an other automated cancellation again,, supposed to move in in 2 days. How can this be allowed. There is no accountability and no one to talk to and no cancellation reason given. This leaves me stranded in ny to start work on Monday. I can't believe a reputable place would allow this. I even had an appointment to meet a person to get set up in the room. Two days to find replacement housing. Bad bad business!
Will NEVER consider using or recommending airbnb again.

At my recommendation my mom started hosting an Airbnb. The guest never paid for their reservation and Airbnb has not paid her for the stay. On top of that the guest caused almost $1000 worth of damage that AirBnb only paid about $250 towards. The rest they said they would not cover. On one reservation my mom lost the $830 they never paid her for the stay as well as $750 in damages. I'm very disappointed and will not be recommending to anyone else that they host on AirBnb. I have been a loyal Airbnb host, but it may be time to check out the competition.