AirbnbReviews 2,089

After booking the reservation was cancelled by a guy called Shemun. I had to take pictures of my identity and provided my credit card number and so on. It took a lot of time and it was very dissapointing to be cancelled. Why on earth did he offered the appartment on airbnb at the first place? Do not book anything on airbnb! (location of booking was "Nice apartment in city center Cizre/Turkey - Private room hosted by Shemun")

Unfortunately, my reservation has been cancelled for the third time in the last two months. I had planned this trip six months ago and was supposed to leave next Thursday. The host was not properly checked before being posted on the website, which is not my fault but this is the reason why airbnb cancelled my reservation. Despite advertising a 24-hour response time, the support team took more than 30 hours to respond. They have now offered me a 70 euro voucher, but the prices have already doubled and they have not helped me find alternative accommodation or cover the price difference which is 250 euros. It's impossible to find a similar apartment at the same price as six months ago. They haven't done anything to assist me.
I would rather pay more with Booking.com than risk having my holiday ruined again.

This was the worst experience I have ever had with an Airbnb (worse than any hotel for that matter). The place is in very rough shape and the yard is an absolute disaster. The place itself was below average and several pieces of furniture were swapped with stained and dirty furniture after the listing photos were taken. Shortly after arriving a rat ran past us in the living room and my son and daughter absolutely freaked (yes, I said rat). We then immediately left the property. I did some homework and it looks like the owner has been a notorious slumlord in the area for years and has numerous lawsuits against him. I cannot imagine that the city gave an occupancy permit for this place and suspect it isn't legally inhabited.

I had to drive around at 10pm to find a safe place to stay and Airbnb representatives did little to help us. I am reconsidering ever using Airbnb again now that I know that there is no vetting of the properties conditions or their owners. All I can say is WOW!

I found out that when requesting a refund after a cancellation ( well within time limit. Like 15 min later!)... a slip up on which box to check can cost one not to be able to get a full refund. Airbnb now is holding $84 in a so called " booking credit acct". I may never be using this credit. I am not a regular user of travel. It is non transferable as well. Apparently their software program does not allow for this refund. I sent a letter to the CEO. *******@airbnb.com No response back. Airbnb has CONNED ME from returning the $84 plain and simple. I am a retired senior ( and not the rich group). And NO ONE SEEMS to be able to fix this "software issue". No excuses AIRBNB. YOU WILL BECOME KNOWN TO THE BUYING PUBLIC as rip off artists. And a new upcoming rental concept competitor will arise from this. Just imagine. Really. The software does not allow anyone to return MY money. SHAME ON YOU!

After hours of searching and reading countless positive reviews, I finally settled on a charming apartment that seemed perfect for my getaway. However, upon arrival, I was greeted with a that was any neighborhood that was a safety concern for my family and disgusting filth in the pool the extreme nasty order in the fridge and all the garbage piles up outside and worst of all the bugs we found in the bathroom. Yes left the property immediately ask for a refund and was denied I refund of
$2586.03 all because I did not take pictures.

Dont do business with AirBnB. Ever!
Horrible company to deal with, customer service is useless and pointless. Host claimed fake damages after we left. We provided prove with videos and pictures but regardless they rulled us guilty of damages. We went to appeal the decision and representatives just ignore us and give us ran around, while charging my credit card for damages!

Over priced charges and no service for renters this site sucks $#*! anymore don't waste your time renting through here it's cheaper to stay in a motel with more value!

Your better off booking a room with a hobo. I don't know who trains their customer service staff but they are awful and need to be let go. This is the worst company in the world.

I booked a stay and it showed a day before stay cancelation, took pets. After I paid $710 for the stay and cancelled 4 days prior the policy was changed to within 48 hours of booking. The app was acting funny 2 days before canceling. Airbnb will not help get the money refunded on a stay I am not going on. Be very careful. If you use this have your own copies and DO NOT rely on their app. After this experience I looked up the company listing and it has 1 star reviews. Why would Airbnb support them over the customer? They havd gaslight me trying to recover the money and a huge hassle. Hotels don't do this garbage. Be careful. I can't give a zero or below zero rating but what they did was low down.

I used Airbnb for the first time this past July 4 for a place in Pigeon Forge TN. Pictures appeared fine, the process seemed good.
Then the first red-flag occurred. Found out the house was actually for-sale. Not good. This was not disclosed in the Airbnb ad. We found out but perusing through a Realtor site and came across the house. Fortunately, Airbnb was quick to contact the host and found out, yes, they did indeed have the house for sale, however, the host was still going to honor our reservation. No viewings and no sale until after we left. Okay, blood-pressure, go back down.
Next was traffic. We were told, by the host, the road was not busy and we would not hear the traffic. Wrong, we did. Not pleasant but we tolerated it.
Next were the accommodations. The upstairs bedroom, apparently the master suite, had a window A/C and the central was blowing-out warm air. Not comfortable. The shower was extremely small even though the pix made it appear large. The entire bathroom floor was slanting. The shower leaked. Basically, a pitiful time with lots of anxiety on the safety of the room. Also smelled mold.
Overall, I gave the place a 2 out of 5 star review and cited the issues. There was nothing the host could do since the issues would take time to rectify and we had no other places for the holiday weekend.

Airbnb and the host did communicate with us, however, the host also demonstrated lots of attitude, especially upon seeing my negative review. They actually demanded, in e-mail, to have it changed. I refused.
Guess what?
That review is no longer on their Airbnb listing. Sweet Starlene I believe is the name. The host removed my review there, so, figured leave something about it here.
We've NEVER had issues like this with VRBO. And like I said, Airbnb themselves seemed fine. Its just that Airbnb let the host remove an honest review. That I do not like about the platform. If we're not allowed to have our reviews which meet the Airbnb standards be left, whats the use in using them?

Complete disregard for family safety during a mandatory hurricane evacuation. No refund of any kind, just a link to the tiniest "policy" about hurricane season. And, mandatory request: put all the patio furniture inside the property. This was followed by a threatening (yes!) text and phone call about the banning me from air bnb because we asked for partial refund due to "mandatory!" evacuation. As a longtime air bnb costumer, this experience was beyond the pale in disregard for family safety and doing the right thing.

Want to use Airbnb? Think again, you deserve better.

What is the most important thing when going on a trip? Nice views? Good company? Amazing food? That's all important, but to enjoy that, you want to have a habitable, hassle-free place to stay. And ideally, not overpaying for the stay. This is why you may want to think hard before using Airbnb.

Let's start with the basics – what are the basics to expect from a 'room'? Walls? A ceiling? A floor? And it shouldn't have massive holes in the wall unless it's for a door or window, right? That is not the case for the Airbnb place we booked. We had 2 bedrooms, both with windows, that won't shut. Which, of course, our host failed to mention when we made the booking. Look at our photos; when the windows are 'fully closed' there are still gaps around the frame I can fit my finger through. What would you call sleeping when exposed to the wind and cold (no heating provided in the rooms, of course…) during winter when it can hit 0 degrees Celcius at night? Sleeping rough?

And if you think Airbnb will cover you if things go wrong – think again, hard. We cancelled our 4-night stay at this place less than 24 hours after checking in. Sorry, but I am not ready to sleep rough for 4 nights. What did Airbnb say when we contacted them for support and a partial refund? Airbnb told us to continue staying there, "the host is not allowing us to process any refund", and (I am quoting this) "broken window isn't eligible under AirCover for guests".

So, after many calls and headaches (we even had to phone the Airbnb US office because, apparently, Airbnb can't call us back), we still had to pay more than A$1000 for a 1-night stay while sleeping rough.

Do you want to go through the same? Think again. You deserve better!

I have been a host for Airbnb for over 4 years. I have found that they don't want to help their hosts. I have had things stolen, broken, destroyed, and when I gave the details to Airbnb, they didn't care, they cater to the guests. I have been treated like a second-class citizen and harassed by them, accusing me of lying, and making it up even though I have photos. My last guest was a psycho and I had to call the police to have her escorted out, and still Airbnb didn't care. She not only stole from me, she hid things out in the shed and threw things out in the yard; but still Airbnb, even with photos, didn't believe me.
I will never do business with them on any level. They are destroying themselves all on their own. Hence all the bad ratings.

Thinking of listing your property on Airbnb? Don't, they nickel and dime you to death. You are much better off listing your property on FB or Craigslist and keeping Airbnb's hands off your money. I am a "Superhost" on Airbnb with all 5 star reviews by guests. However, because Airbnb has been so criticized by ripped-off guests, they have started giving away Host's money for the most trivial complaints. It ups their reviews by guests and doesn't cost them anything. Stay away.

First off this app asks for a lot of information and there is no evidence that the same is being asked of the host. If you value your safety don't use this app, host kept house doors unlocked 24/7 as opposed to having a room key, that's unacceptable. Host also didn't have control of her animals living in the house. Host requested outside contact information. Overall the stay was low quality and didn't feel like a 'bnb'. Overall I would not recommend this app.

Booked a business stay through Airbnb. The house was infested with cockroaches. They did refund all money except cleaning fee and one night stay. (Was there less than 24 hours) I was also promised a 50% off coupon for future stay that would need to be used within one year. I was booking a short getaway, thought I would use the coupon. Surprise! Airbnb now has no record of this. When speaking to a representative with Airbnb they said someone would call me in regards to this. I ask when bc I was trying to book the stay. Her words were "sometime" I said sometime she said "yes sometime". Seriously! It isn't necessarily about the money I DO NOT LIKE TO BE LIED TO! I do travel a lot for work and relaxation. I will not book through Airbnb again!

Airbnb cancelled our prepaid reservation at the last moment and ruined our vacation plans. We prepaid the reservation 3 weeks in advance. On the day before our 9 hour drive to that location, we discovered that we had never received a reservation destination address. We asked by email: What is the address? We were told by the "host" that the address would not be provided until the day of the arrival and apparently not until shortly before arrival because the "host did not want people arriving early". We emailed back that never before in all our travels had our destination address been kept a secret. We emailed a strong demand note requesting the address. The address was finally sent, but then our reservation was cancelled "because we were too aggressive and host did not like that". Thus ended our
One and only attempt to use Airbnb. We are warning our large circle of family, friends, and business acquaintances to avoid Airbnb like the plague.