AirbnbReviews 2,100

An awful company that is negatively impacting small tourist towns and people who have lived here with their families for centuries! I think we need to take a stand and ban Airbnb from mountain towns especially Big Bear Lake, California, Green Valley Lake, California, and Lake Arrowhead, California. There are amazing clean hotel facilities here and residents are not left with unpleasant scenery and TRASH everywhere! Airbnb renters are disrespectful, trashy, and messy. They do NOT regard the residents at all. This is completely unfair to local residents that have been here living in peace and quiet for years! I see countless people talking about the trash and disrespect that is occurring from Airbnb rentals, this commonly happens in tourist towns like ours especially. I came across this article just FYI. Please take this into consideration and let's get Airbnb banned from Southern California mountain communities and any small communities that want their trashy and messy people to stay OUT!

https://lodgingrevs.com/can-a-city-ban-airbnb-why-the-short-term-rental-service-is-facing-legal-challenges/

Due to my experiences as a host, it is my opinion Air BNB is very derelict in creating a safe platform for Hosts.
I recently had a guest get booked without my usual radar. He arrived with 4 guests vs 2 and lied about the extra people not actually staying. Broke rules about staying up and partying in outside space until 5am. Then on day of checkout wouldnt leave- he finally did 1.5 hours late. I called Air BNB about the
Checkout as my cleaning people needed to get in and clean. They never responded to my call until 3 hours later. As I watched all four of them finally check out- the booking individual took a gun out of the trunk of the car and aimed it towards my property. I have pictures of him doing this. When I finally spoke with Air BNB about this their agent who handles mis conduct cases like this, took my information. I basically requested that the platform remove this individual from the platform so that other Hosts would not have to deal with his dangerous antics. This employee assured me he would protect my identity in this situation and process my complaint. Bear in mind he had a picture of this individual with the gun. He did not need testimony from this person as he had a picture! Dated and time stamped! This agent of Air BNB assured me he would protect my identity. With in hours of expressing my concern about this experience I received an angry text from this guest stating he was angry I told AIR BNB about his actions here with the gun. An Offense that is illegal on so many levels.
In my opinion Air BNB has now created a direct grudge with this individual against me and my family.
He knows where I live and the activities of this property. This agent assured me that he did not reveal
My name when he questioned this individual- which is all he is required to do. Well, this person had only ever booked once with Air BNB and that was with me!
This has unecessarily created a very dangerous situation for me and I have because of this left this platform. I do not recommend it.

My family stayed at a place that was both unsafe and unsanitary. Airbnb removed our review because we stated things that were on the property that were unsafe that were not listed.

Our family had planned a vacation, only to find the COVID restrictions made it impossible to follow through. We applied for a refund on their website within the stipulated date(s), only to be informed we would not get a full refund, but could use all of our funds if we allowed a credit to be applied towards future stays. Given this misinformation, we took the credit. Later we learned this was not the case with regards to getting a full refund. Now we're told we're ineligible for a refund since we've got the credit. I do not believe this company is legitimately conducting business and that a class-action lawsuit will be coming in the very near future.

In the past, my business trip to Barcelona was canceled during the height of the coronavirus pandemic. This happened due to objective reasons: flights were canceled, the country went into lockdown. There were no problems with the owners of the accommodation booked through the Airbnb service, they immediately agreed to return the money. The money quickly returned to my creditcard, with the exception of the service fee, which Airbnb, for some reason, decided not to refund. A corresponding appeal was created in support, where I was offered two options, to return the money to my creditcard or to get a promotional code for future bookings, which would be really helpful due to tough situation in tourism industry. I took their side and agreed to get a promo code that was valid for one year. As a result, I decided to use this promo code recently, because as you know it was extremely problematic to do it before, almost the whole world is in lockdown, travel is virtually unavailable. It turned out that the promotional code expired about a month ago, the programs for extending promotional codes due to the pandemic do not apply to my promotional code for some reason, my request to simply return the money to my card according to the first scenario was refused. In fact, the company fraudulently stole my funds, providing me with a promotional code that was physically impossible to use during its validity period and unreasonably refusing to renew it, although they stated that all promotional codes will be automatically renewed until the end of 2021. I strongly advise evading this fraudulent company. (My promocode EXZJPABW)

I made a reservation through Airbnb on December 24th and paid $2,653.94 ( Address 16 Durham street. Kingston) for one month. I was told it was refundable if I cancel before March 4th. I cancelled on February 23rd 2021, before the mentioned date due to Covid as my child was supposed to accompany with me to Kingston. It is very unsafe for us to travel so we decided to cancel the trip. After I cancel the trip, instead of receiving a refund they charged me again for $758.91. So in total they charged my credit card for $3,412.85 because I cancelled due to a PANDEMIC. After a run around between the Airbnb and the host, I am told that I do not receive a refund. Three is a Pandemic doing on and instead of helping their clients, they are robbing them.

I was completely unhappy with the way they do business. I booked through them for Daytona Bike Week several weeks in advance. 3 days before the event in which they are pretty much booked everywhere I get a late-night text message saying they canceled me and sent me back my refund with no explanation. So therefore I panicked and struggle to find something to be able to stay or cancel my trip. I ended up finding something that cost double in price pretty much my only option. So I'm going to try to make the best of the trip but I'm extremely upset with this company and also the property owner... Odette. I would hardly stay away from her. Completely rude and unfair and unprofessional

I rented a property a lake house for me and my family... it was in a secluded location when I booked the reservation I booked it for 4 people it was a three bedroom from a male host, when we get to the location was notice he had camera that you would not really notice unless you are looking for them they are location on the poach where you may not be dress in the evening or morning, I was so pissed. He was spying on us with hidden cameras Be careful! He later wrote a review saying that he thought it was for one person which is female he drove by the house that is how he knew I was not alone. SCARY! Be careful be on the look out for those hidden camera. I will not book with them again.

We recently rented a home* in Ludlow, VT. It claimed to be 4 bedrooms but was only two. It had a $170 cleaning fee but had 30 bags of trash (i. E. weeks of trash) at the front door when we checked-in.
There was zero maintenance done to the front - only entry - walkway which was all ice.
When we tried to contact the owner/host we received no response. Then, prior to checkout we used "resolution center" to try to contact the owner/host. This was a waste of time as the response from Airbnb was, essentially, "too bad". They stated that its up to the owner to provide any refund. In other words, Airbnb offers zero assistance after you use their site to find a decent and clean place to sleep.
We have now opened a dispute via PayPal but that will take some time. And then we may have to dispute the charge through the credit card...
Anyway, I can only recommend you use this "service" if everything is completely up front and the owner/host is someone trustworthy.
*the home was 227 Preedom Hill Road S, Ludlow, VT. Suggest you stay away...

I reserved a 28 day rental. Unfortunately 48 hrs later my travel was canceled for work. I was out 1051. 50 dollars for not even staying at a rental. Air b and b is total trash. Horrible people. I am a covid nurse and was traveling for work.

I listed a cabin on this site. Was blocked after someone contacted me about renting, never had a chance to reply to the persons inquiry before being blocked. Called customer service for 3 days and all I received was people you couldn't understand and the promise someone would contact me. Don't waste your time listing on this site!

Host needed to repair last minute problems, instead decided to cancel. Airbnb did not help find a new place for the desired dates or location.

We were informed less than 24 hours prior to booking about the cancellation and Airbnb support tried to be funny and ask me out for dinner.

I'm lucky because friends of mine managed to find us a place to stay. What if I was someone with no friends in the area and had to head back? If I was flying from somewhere far and didn't get the email, what would I do? How do you book a new flight with a $50 coupon for Airbnb? I don't even know if you can pay for a night on Airbnb with $50, after all the fees...

I have never encountered worse customer service... They were horrific to deal with and so unhelpful just frustrating the whole time. If you want for someone to recite the policies over and over again to you and have nothing else to say then do call them. They only care about hosts so if you are a user that sucks for you. I hope a competitor comes along and crushes them because this was laughable and so $#*!ing frustrating... I wanted to bang my head in the wall talking to them.

As a host I will funnel as much business to VRBO as possible and any other competitors that comes along with Airbnb's inequitable treatment of hosts. Guest clearly manipulated the COVID policy on the day of check in after trying other excuses to try to get out of the reservation the day before. We as hosts offered to split the cost of the last minute cancellation and offer a 50% refund even though our cancellation policy states no refunds. After the some back and forth with the guest she comes up with the COVID excuse for someone not in her traveling party. She calls Airbnb and Airbnb cancelled the reservation and provided a full refund without due process or considering the facts. Also forget about your deposit from guests with Airbnb if they damage something. It is almost impossible with Airbnb to claim damage against a guest whereas VRBO has an insurance policy option that the guest pre-pays for and thus their is no friction when accidental damage occurs and you go to claim that damage. Terrible experience, terrible policies, all around with regards to hosts when it comes to Airbnb.

I really enjoyed it's service. They give priority of the customer choice.In future I will definitely go there.

I rented a place for month got to the place and it was not a place I would stay in let alone bring my daughter to so I left tried to get refund even offered to pay for three days that I didn't stay there now on day five and still trying to even get some kind of answer a bunch of bull

I will spend the rest of my life making sure no one I know stays through AirBnB... I experienced an extreme form of Nazism when a guest came to torture me, steal from me, humiliate me with my neighbours by begging them for weed, and then the Airbnb Nazis telling me they will close my calendar and do an 'investigation' took my earning power. They are corporate billionaires associated with Nazi style authority against consumers. BEWARE!

Unfortunately, while Airbnb is one of the biggest vacation rental sites in the world, it also caters to the renter more than the homeowner. In several occasions rents were refunded to the renters without due process on behalf of the owner or property manager. Despite having signed rental agreements with guests, and despite having the guests break the terms of the rental agreements, Airbnb always sides with the guests, and can return rents at will.

Be cautious!

We gave them a 4 month advance notice of a cancellation due to Covid-19. They refused to reimburse us.

We also canceled our daughters wedding guests reservations thehttps! :// www.theepochtimes. Com/video-analysis-of-ashli-babbit-video-suggests-coordinated-actions-interview-with-masako_*******. Html