Air-& Water

My AC unit had stopped functioning. I called and spoke with customer service person Vincent.The unit was still under warranty and he walked me thru the process to get it restored. I had to ship it back so they could determine if it could be repaired or needed to be replaced. Turns out it was unrepairable and that particular model was no longer available. I was offered %100 of my original purchase price back cash or I could apply that amount to new model of my choosing. I choose to get a bigger unit (more BTU) unit and paid the difference. Vincent worked with me until the entire issue was resolved. I did not get passed back and forth like some companies where you have to explain your issue every time. He gave me his office extension so I could reach him directly. The service after the sale was excellent. I have purchased from Air n water before and I will again in the future.

I would like to Thank Mike for the response I got to exchange a part for my humidifier. He had a new part that I needed delivered to my door in Five days, Outstanding. If you need anything from Air-Water and went else were you made a big mistake. Outstanding service from Mike if need be. Highly Recommended Company. Everybody you happen to talk to is a pleasurable experience. Thank You
Walter S.
Michigan

I ordered a washing machine, and I live in Texas. I logged on, hoping to see that it had shipped out. It was delivered, but to New Jersey! I work for a company that ships stuff out frequently, so I was hoping for a human error on the tracking numbers.

I called in, spoke to Mike (bonus points for having someone who is likely in the US on the phones), and he did some research. I am happy to say that it was just a misplaced tracking number, and I got my washing machine today!

The turn-around time in verification was astounding. My own job would have taken far longer to sort out, so I am quite impressed. I would refer any friend of mine to this company.

I have been purchasing air conditioning products from this company for more than 5 years. They are helpful, fast and timely. They never make promises they cannot keep and are careful about the details. My recent salesperson, Georgia, I think was the best experience I have had so far in what has been a string of positive experiences. Don't hesitate to use these folks if you have a need that they can assist with.

Bryan Fried
President & CEO
Visionaire Lighting
Rancho Dominguez, CA

I had purchased an item on Cyber Monday, and realized the following day that the money had not been drafted out of my account. The customer service representative that answered my call was Christine. She was very polite & helpful in figuring out what was going on with my purchase. After learning that the item that I wanted was sold out, Christine was able to help find me a suitable replacement. She also made sure that I received any discount that I was in titled too. I will definitely be shopping at Air-N-Water in the future!

I love Air & Water. Bought a dehumidifier for my mom a few years back and discovered the great service. So when I decided I needed to get myself a humidifier I called them immediately and spoke with Christine. She was able to help me pick the one that would best fit my living environment. She is very knowledgeable and gave me many more details on the unit than I saw on the website. She is amazing. Go Christine and Air & Water!

I had previously written a review about the excellent service I received when I ordered an ice maker. After receiving it, the fan never worked on it, thus it never made even one ice cube. When I called Air-N-Water they immediately sent me another one. I received it before they could even get one I returned! The second one works just fine. The side drain plug, which is made out of plastic, seemed like it could work a little better. After talking with Victor at Air-N-Water, he is sending me a replacement plug. He was very courteous and pleasant to deal with. I had never dealt with a business where everyone I talked with was so nice and caring. I wish every business out there would use some of their customer service practices!