AHS American Home Shield

I submitted at $107 ticket for a leaking pipe. It ended up being the water heater which is "covered" by AHS. However, the contractor added an additional $900 for non-covered services i. E. modification to gas line, modification to water line, permit, dielectric union, expansion tank, insulation... none of which were required (excluding the permit). The tank literally needed to be swapped out. The contract company was Proven Professional Construction Services LLC in Apex, NC. After looking at their reviews, 99% of customers that had contact with them through AHS had the same experience. All left 1star reviews and most were dropping AHS because of this.
They know their contractors are terrible and they do not care. You don't but a home warranty so you can pay additional made up fees down the line.

My family has been a loyal patron of your company, American Home Shield (AHS), since 1998. For 22 years, we foolishly were led to believe the marketing gimmick currently displayed within your home page (https://www.ahs.com/about/): "Our Commitment Continues. Today we're the undisputed leader in home warranties, helping to provide peace of mind to millions of homeowners, regardless of the age or condition of their home. We also provide the convenience of having a single number to call when something goes wrong." This is an outright lie! Your company falsely advertises that it helps protect my family's budget when components and appliances within our home break down due to normal wear and tear. Further, your company advertises that it will either repair or replace such appliances and household items. Again, a fanciful ploy to entice families like us to believe that in a time of need you will have our backs; comical!

I wish I could give American Home Shield a Zero or a Negative star rating. Bad service... bad phone rep... pay a lot and get very little... just a few minutes ago I called to ask a question; the phone rep suddenly says, "Oh s#$t. I accidentally just cancelled your service." I asked him to undo since my policy had not yet run out. He said he can't and without saying another word put me on hold for 20 minutes at which time I hung up. AHS = absolute scam.

American Home Shield set me up with a company to fix my washer, Beyer's appliance, ultimately they didn't do their job in fixing it properly, still having the same issues. Call AHS 2 days after the 30 day period and they just want more money to put in another service request. Not to mention their agents have no problem lying to you, so they don't have to deal with an issue. Hopefully, you can understand what they are saying since all their representatives are over seas. Time to shop for a new warranty company.

Call to cancel my contract because they raise the service without my approval. They used call centers from the Philippines, terrible accents and would play transferring or holding you for 2 minutes but there's nobody on the other line. This company is a scam.
Waste of money. The most stupid decision I made.
Just call one for my broken washing machine and it' gives me so much stress. Please don't! Ever sign up in this trash company. Just save your hard earned money and take care of your property.

They will leave you in a heat wave for weeks with no A/C. They only care about getting money. Sent someone after 2 weeks who didn't do anything and now they still can't help until there system clears it up. Doesn't matter our state has been on national news for heat wave, they say it has to be 105 degrees before they'll even expedite.

Used service twice. First time was excellent service. Second time called to have dryer repaired. Tech said needed to order part. Did not hear back until received text that service request was completed. Called AHS and could not understand Service Rep. Horrible English and bad communication skills. Informed that dryer cannot be repaired and needed to contact another dept. Have tried three times calling referred number. On hold for over one hour on each call. Minutes cost money. Unable to get in touch with anyone via phone, email or website. Terrible customer service!

Their scare tactic advertising says New replacement costs for this are $5,000 get our warranty and save yourself the cost!'. Read the contract fine print, they only cover $1500 of the replacement cost... and charge you $800 a year in monthly fees plus a service call fee to look at it... do your math, after 15 months or so you're not getting crap for coverage compared to what you've paid in. And you still have to pay $3500 out of pocket to cover that unit replacement.

Beware. They have sent two very unprofessional service providers who were inept and had bad reviews by customers. The latest issue is they are rejecting a ticket for hose bib replace while contract states in no uncertain terms that it is a covered item. We have spent weeks in the phone with different reps pointing to the page and line of our contract that states the item is covered. They continue saying it is not covered but cannot refer us to any page or line of our contract that substantiates that determination. The latest rep. Onto tally interrupted my husband mid sentence for a half an hour, during our dinner. He was not able to ever finish a sentence and she continued interrupting even after we asked her to stop cutting him off. Where do they find such a rude workforce to mistreat their customers during dinner time?! There must be better home warranty companies out there.

American Home Shield is useless when it comes to water heater repairs and/or appliance replacement. Their TV commercials and ads are misleading. You are better off putting that money in your own escrow which will more than help cover the repairs on a typical home. They simply refer to the contract and fine print when you call the customer service.
The worst costumer service ever, you ask for a manager for explain your problem never call back.
Ahs send plumber which he gives you estimate about the repairs like first you need paid maintenance around 300.00 plus the 100.00 call in the beginning. I ended fixed it myself without
Ahs

You commented on Nan Frink's post: "They took almost two months to fix my dryer. In fact they sent me a customer survey for work that had not been done after three weeks in waiting. When I called to let them know this repair has not been done. I'm still waiting for a technician to come out. They closed the contract and started it from a new date so it would look as if it's a new order. When I asked to have my contract with them cancelled, which was almost a month ago. Their telling me I have to pay for an additional month of service in order to cancel. Service that I will not be receiving. They try to justify it as a cancellation administrative fee."

The worse company you can ever deal with. I hope no one uses this company. A dishwasher is something they cant even handle. Taking 2 months and still not done. Most incompetent agents, supervisors who never return calls. They charge a lot at time of renewal., but they send out the lowest unqualified, unlicensed vendors to do the job who start demanding cash when they come home. I can go on and on about them. The agents don't know what they're doing. Most unfit of people you can come across. It's a shame that they're still in business. Hopefully will be out of business soon!

I don't ever take the time write anything but positive reviews, however if this helps one make a decision to save their money I will. AHS's contract promises all kinds of nice things but you will lose in the long run. For instance you must use who they choose and pay prior to do so. This limits you as to finding your best deal out there or using a local company of your choice. Additional, the process to get something replaced is poor so no one is satisfied. Responds time is also out of you hands, good luck trying to replace you a/c in fl in the summer time quickly. The stars have to align perfectly for this to ever help you.

They are useless and hopeless customer service. Takes at least 1-hour to reach agent, call center is in Philippines, hard to communicate. They rarely transfer to US call center. Because of this experience, most of their vendors are inefficient (or looking for new business). Vendors come and fix partially, they AHS authorize only to fix temporarily (not to replace anything). Problem keeps repeating, they make money on contract fee and service fee, it's vicious circle. Over the period of time their service degraded so much, stay away from this company at any cost, deserves -negative stars.

Make a long story short, after several years of payment to AHS, when needed waited 4 weeks to schedule contractor with many calls to call center, hours of waiting and zero actual assistance, I decided I can't live also September without a refrigerator and went to buy a new unit which was faster than waiting for a technician. Can you imagine full family without a refrigerator in August! And these guys just don't care and provide zero return and support for the money you pay.
Do yourself a huge favor and look elsewhere for homeowner insurance.