AHS American Home Shield

I've had AHS for two years now (originally a gift from my agent upon closing). Every time I have had an issue, they have completely let me down. They don't care about their customers and follow a basic process. If something doesn't fit into that process, there is no customer service to help rectify. (There is actually no customer service number, you have to call the sales line and keep saying representative to speak to anyone and then all they will do is check your status.) They blame the contractors and say it's out of their hands, but they don't actually care what happens after they assign the ticket. Avoid.

Worst experience ever. They have so many loopholes in their contract, they don't have to pay for any repairs. They said my drainpipe leak was caused by an act of God so they didn't cover it. How am I supposed to prove that God didn't come down from heaven and break my drainpipe? I had to pay their plumber $285 on top of the $100 service call fee, and the pipe is still leaking. The contract says I can cancel at any time, but I had to pay $41.66 "administrative fee" to do so. Run, don't walk, away from these scammers.

2 + hours hold time on the phone to resolve issues.
Their call service center is in the Philippines and sometimes you cannot understand their representatives. With a name like American home shield I would expect their representatives to be based in the US so shame on AHS.

If your problem is easily resolved you're okay but if something goes wrong you are really in for a hard time. AHS will not stand up for you with issues with a contractor.
I unfortunately got a subpar contractor who created more problems than he solved. AHS did finally make the contractor come in and fix the problem but I was month without an appliance and multiple to our phone calls sitting on hold to AHS.

This is not the way it's done.

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They send a technician out on July 24,2020. They recommended that HVAC be replaced-- it's from 2002 & it's not cooling. Thermostat is set at 70, but the house reads 75-77 degrees. I have my dad, a 96 yr old VETERAN whose bedbound living in the house. They keep giving me the runabout between the Heat/AC company & authorization dept and have not reach a decision while we are burning up in the heat of summer.
Very unethical practices and poor customer service.

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Each year it get worst. From customer service to the contractors they hire. Don't waste your money.Just start an emergency savings for home repairs and find contractors you can trust. Save yourself the headache

No one Communicates with anyone to get anything resolved so easy for them to keep transferring and keep transferring you to somebody that still doesn't know what needs to be done to get it fixed. I paid for Electronic Plan coverage to be added to my AHS warranty. Took my money and they still won't add the coverage. AHS keeps telling me to call Allstate, then Allstate tells me to contact AHS. So many emails, chats, and phone calls over a week now! Very frustrated. There is no good customer service anymore!

AHS is a fraud company. They scam innocent people like us get the money and won't fixed or take months of Sunday to fix it. My ac went out, the company took more than a months to approve a minor fix. The customer service lied when they sell the policy. AHS said it will cover every equipment listed on the policy no matter what. The truth is they won't. If the AHS think the damage is from person, pets, or pest, they won't cover.
This company need to be investigated by the government.

American home shield is a total rip off. I regret ever using them. It was just a total waste of money. I had them for almost 3 years. I put in a service request for my microwave to be replaced even though my out of pocket payment was worse than just buying and having someone install it. The contractor never showed up. I called American home shield to make a complaint and they never did anything. All they care about is your money.

We have been customers with AHS for over 4 years, and as of today we terminated our contract due to deceptive business practices. On multiple occasions we contacted AHS to file claims and were told by the customer service representatives that the requested repairs would be covered. After taking our $125 for service charge, the claims were submitted and each time they denied the coverage and refused to cover any of the needed repairs, on the basis that they were "abnormal wear and tear". They will lie to you and come up with any excuse not to pay a claim. This is an abusive and deceptive practice -
The customer service representatives with American Home Shield consistently lied to us about coverages and furthermore lied to us when we requested our money back as no services were provided. The customer service representatives showed no empathy and were absolutely worthless at solving our problems.

I have a contract with American Home Shield, it was $36.66/month at first, but they increased it to $45.99/month without notice. After more than a year, I open a case for a pipe leak. They charged me $100, but the technician never showed up. I am calling them for the last 7 days, with no result.

This is a waste of money and time. This company looks like a call center, that they send your service request to other companies. They will not take responsibility to any issue and the other company is asking to call the company that you have a contract.

They continue to lie about sending a reimbursement check. It's been 4 months and the check has still not arrived. I wasted way too much time dealing with them. I'm cutting my loses and giving up!
Don't ever buy a policy from this company!

DO NOT USE! I have had similar home warranty protection for more than 20 years, so I believe in the product. But, over a YEAR has passed trying to fix my free standing ice maker. Multiple subcontractors sent to my home. Some show up, analyze, and then never contact me again. Some take the unit away and return it, still not working. Another has replaced multiple parts at different times, and it still does not work. In fact, it appears the unit is more damaged than it was originally, But at least they have a customer service department. Polite, but a joke! Try calling 20+ times with no resolution. Jump through countless hoops only to be met with shallow apologies and empty promises to resolve the situation. I am actually on hold as I write this. Seriously, this shield has gaping holes in it and you should look elsewhere for your home warranty protection.

One of the worst companies in existence. I ended up buying my own appliance just so that I don't have to deal with them. Read their contract carefully, they will charge you a full month for cancelling despite claiming there is no fees for cancelling. False advertising, Stay away.