AHS American Home Shield

Please stay away from this company, they will make any excuse to avoid fixing, repairing or replacing whatever goes wrong in your home. The only time you can easily reach them is when you are going to buy the policy, after that you will have to spend hours and hours on hold trying to reach somebody. Every time you talk to a representative about the same issue they dont seem to have a clue of what is going on. After two months of waiting I still have my A/C broke, during summer! They dont care. I finally decided to cancel and they charged me a termination fee, which was never mentioned. The worse company ever, stay away.

Complete offshore company. They partner with low quality service providers that pass the problem to other trades or misdiagnosis to add dollars to the issue. Agents are poorly traded and have no supervision. Buyer beware!

AHS has never come through for any of my important and expensive home issues. Every time I have had an emergency leak or water heater/air conditioning emergency, they were never able to find someone qualified to help with the issues. Yesterday I called because there was a leak on-going at my house that needed to be addressed right away and all AHS said was "Sorry we cannot reach any plumbers" now, while there are tons of plumbers out there available. Finally I had to find my own plumber and pay $600 out of my own pocket because AHS can never address any emergency issues even though they claim that is part of their services. I had no choice as the damages from the leak would just get worse by the hour. I am so sick of their service and am looking for a better home warranty

Refers very poorly rated technicians. First one "fixed" my AC…my daily electrical bill went from less than $4 per bay to $20 per day. This company refused to come back to fix the problem.
Second company showed up 2.5 hours after their 4 hour window on their first visit. Failed to show the second visit. Technician doesn't answer the phone and I can't leave a message. This has been going on for 45 days.

Stay Away! Scam. This is one of the worst companies in existence. Do not get a home warranty from them. You are wasting your money. It is a scam. I paid almost $2,000 dollars in premiums, and when I requested a repair for a broken coil and evaporator, that they installed 4 years ago, they said it would cost $1404. I just canceled and they charged me to cancel my account. Ridiculous! You are better off putting $50 a month into your savings account, then when an appliance or system fails, use that money from your savings.

After 3 1/2 months AHS still has not repaired our leaking bathroom faucet. The first contractor stripped the shower faucet and did not repair the sink faucet. Its been over 2 months to get the report from the second contractor, that they said would be 24-48 hours. Customer service sucks and have no idea what they are doing. I would not recommend this company to anyone. We have 2 homes with their service and I will be cancelling them both! I am rating a 1 because there is nothing lower...

Customer service (always foreign) is patronizing and could care less. Contractors they hire are the same. The plumber they sent out to my house after 5 days of waiting asked to borrow my tools. Wanted me to pay $400 to repair my kitchen sink leak. First time using AHS and will never use them again.

My one and only claim with AHS was filed a year ago and they enlisted three different contractors after the first one said my dryer was not repairable due to make/model info missing. 3 weeks later, with no resolutions offered by AHS, I had to buy a new washer and dryer. Still nothing from AHS and when I called to cancel, you cannot reach anyone who can do more than parrot the script they are given. Finally, someone from retention said that if I agree not to cancel, they would refund my service fee of $125. Against my better judgment, I agreed. So, the contract was cancelled 7/13/2022 and confirmation sent. Then I see another monthly charge on 7/18/2022. When I call to request a refund, I am met with "oh we don't see anything on your account" and then the call dropped. If you're looking for things to give you a headache, may I suggest AHS?

Going on two years trying to get our refrigerator repaired. Five different service companies have come out and still not repaired. They've replace the operating system once and the control panel on the front twice. Still the same problem. I don't know what they want to know. Ever repair person says it should be replace but that means costs to AMS... Other things we've had done worked well, I don't understand what the problem with this is.

American Home Shield does a good job on standard repairs, not so good when there is need for a resolution. It is very difficult to reach anyone by telephone to resolve an issue. Not possible to leave messages for return calls. I have an outstanding issue on a A/C unit, which has not been resolved despite multiple repair attempts since I posted a message over a year ago. AHS assigned someone to work with me on this, who was great but she apparently left the company. She had assured me she would follow up with me until this was resolved. I was informed by an AHS agent last week that the prior agent closed the case prior to leaving and nothing further could be done, It was recommended that I would have to initiate a new repair request. This is very unsatisfactory as I am already out the initial service call charge and $400 for freon with no working system.

AHS leaves much to be desired as far as customer service. My refrigerator went out on 9/5/23. The vendor scheduled a repair date for 9/26/23. This is insane. I have 2 medications that needs to be refrigerated. I have already wasted $250.00 worth of food due to this problem. Multiple phone calls to AHS (customer service) has been to no avail and the vendor "Express Service" won't follow-up with them or me, in request for an earlier date. I will be doing a review on them also.

Worst company i ever deal with charged me for a out of season ac tune up that they did not even offer could not get my money refunded had to call credit card company took them 5 minutes to fix the problem then had to have furnace worked on would not start a work order till i paid back the $ 75 they charged me for nothing so was on hold for 2 hours till got someone that fixed the problem worst company ever terrible customer service don't waste your money

Home water heater failed. We are now on day 5 without any hot water in the house. AHS cannot locate a contractor to complete the repair. I have a local certified plumber that could have come out 3 days ago but since AHS doesn't consider a failed hot water heater to be an emergency, they won't approve us to use a contractor outside of their network. I've been with AHS for many years but have only seen their service level crater to a level where in my humble opinion, they now absolutely suck!

Unable to execute service requests! Spent the past 3 days and hours of time on the phone with low level staff attempting to obtain service contractors to repair 2 items- a non functioning gas oven and a leaking pool pump. Finally resolved to pay for needed repairs out of pocket. Cancelled upcoming contract renewal. AHS is a waste of money!

This company is the worst. They have taken over $1200 from us and no answers except to say they will contact us within 24-48 hours and they never call- we need to call them just to be told this over and over. Now we can't cancel it and no refund. They had no problem taking our money but now they don't want to hold up to their FAKE PROMISES! There has to be some consumer advocacy for companies like this ripping off consumers, veterans and homeowners living on fixed expenses. I will warn everyone about this company. Save your money and don't go with American home shield. Customer service is the worst! The most disrespectful you will ever encounter.

They deny most claims. They find some small print that says why they won't cover, usually based on whatever wording the contractor puts in their note. The contractors that they send are usually from places with terrible reviews. So you pay for the insurance, but also have to pay for a diagnosis which is $100 a visit, just for them to say it's not covered

Horrible bunch of crooks. Lie after lie when you need a repair. They keep telling me my case is expedited but nothing ever comes of it. It's been over 24 hours and still no assigned tech. Put your money in an emergency bank account in case you need a repair. I've spent over $1000 on my plan and the very first time I need to use it, they fail miserably.