AHS American Home Shield

I had been a long time customer, approaching 19 years, with AHS, picking up a policy upon purchase of our home in AZ. I added appliance coverage a number of years ago when Sears service, who I was quite pleased with, started closing stores. I recently requested refrigerator service when water from the ice maker began running into the lower freezer portion. AHS denied coverage stating that I didn't specifically have ice maker coverage. This is unacceptable to hide specific coverage in a policy when one is requesting appliance coverage. Beware of their fine print.

My AC unit was out of date and the whole unit broke down due to age, and they wanted to repair the evaporator coils when the entire unit needed to be replaced. They told me that I would come out of pocket $1200, while they would only fork over $900. I've been with them for six years, paying $75 a month with no breakdowns in my home until now and they want even pay.

I had American Home shield for many years. They spend more time figuring out how not to repair your items than actually repairing them. By far the worse company and scam I have ever dealt with. I only stayed with them because there was no competition and they took advantage of that. I spent more time fighting and arguing with AHS over the phone than I did getting repairs. To be fair, the only thing I can say that they are good at is taking your money on time and fast, so their billing department is 5 stars. AHS no longer has a monopoly on the market. Now there is a new company in my area called "Select Home Warranty" that provides much better service at less cost. American Home Shield, you are fired.

Check out this company for better service. The Company name is "Select Home Warranty". See if they cover your area. It's worth the time and I think you will be much happier if you have had problems with AHS.

Worst experience ever. Been talking to a Philippines call center 5 times and their English is far from OK. A contractor gave an analysis on an item I didn't report on and "forgot" the details my repair order was against and it was declined. I can't get a hold of the contractor to ask them why they reported incorrectly and AHS trust their view even they themselves can get in contact with the contractor. Dodgy company

You are on your own if your AC needs repair. The appointments are usually 10 days to 2 weeks away in 90 degrees heat (if they show up) and when they do they usually are asking for replacement at your own cost or out of pocket money in excess of $2000. 00 for refrigerant. I have several accounts with AHS and this has always been the case with different locations. I have to call other independent companies who would repair the issue at a fraction of AHS contractors estimate and on time.

This is the worst company I've ever dealt with. Before you buy. Try this. Call their claims department and type in 2 for existing claim... they leave you on hold for 1 hour minimum so customers get frustrated and hang up. This happened all 10 times that I've called them. Then when you get them on the phone they will give you every excuse why they cannot replace your equipment. They sent a vendor to my home 6 times for a dryer repair. They cannot fix and just keep sending the vendor. They give you the run around because they do not want to replace it. This is a complete waste of money and time. Do yourself a favor and save the monthly fees and repair on your own.

Worst company I've ever dealt with. It's actually a joke calling them they are so bad.

I was a customer for over 4 years and when i actually needed their help, they were absolutely useless and stole hundreds of dollars from me. AHS sent out two terrible electricians that didn't know the root cause of my electrical fire. They charged both each time an incompetent person came out (didn't let me know they were charging me) and then denied each claim even though the electricians had no idea what was going on. I paid a reputable third party electrician to come out and he let me know it was clearly due to incorrect wiring in the house and that it shouldve absolutely been covered by my warranty company. Since AHS refused to have an outside electrician come to the house they refused the claim and I had to pay an additional fee to cancel. So now im out hundreds of dollars and still need to hire someone to fix my house. A truly immoral company will to steal from people. A total scam and not worth the money.

I had a claim starting 2/2/2021 to fix my refrigerator. As of 2/2/21 it has not been fixed,
Ahs had 1 provider in this area and would not give me another. I called customer several times, none I could hardly understand. They cut me off by using static whenever I made a complaint or asked to speak to someone in charge. I was not satisfied with the provider who is taking to long. I have been with ahs for 2 years. At this time I would not recommend ahs nor the provider.

Set up appointment with 10 to 12 time. At 1:15 I received a text that they had canceled.
I took day off. They owe me a lost day of salary!
Seriously I'm looking into a class action suit.
This type of service cannot go unpunished

If you have a problem and need to talk with someone that has any authority at AHS it is impossible. Just a call center in another country is all you get and they are no help, if you can understand what they say. My Dryer has been out for 6 weeks and not repaired yet.

We have worst experience from home shield. We have been using this company from past 2 years.
In past two years they have not provided any services, instead they have charged us for evaluation and provided us with replacement with the cheapest quality. 10 different will enter the house just to evaluate. Security issues.
The issue will take forever to be resolved.
We were without heating past winters coz they spaced our furnace which never worked. And guess what they do not want to understand our issues instead they will send some more vendors for evaluation. At this time our issue is unresolved.
Today when customer care personnel calls, he actually threatens us.
It's better to get the services done directly from the vendors- much safer, faster and reliable.

Paying a monthly fee for a warranty you expect the company to do something! This company will pay for nothing to be fixed or repaired or replaced. We had the best coverage you're supposed to be able to get... we pay a monthly Service contract fee and then pay $75 every time there is an issue that is covered under our warranty. You would hope they cover the rest. But you'd be wrong! They will find every reason why they do not pay for items very clearly stated as covered in your contract. Worst customer service to boot! I was put on hold at least 6 times over the course of a 1 hour and 58 min. Call trying to ask about cancelling my contract. I think they were hoping I would give up. This company is the worst.

Horrible service, rip off!. Have my oven/microwave combo not working for 5 weeks. American Home Shield have sent four different contractors and they have not figured out the problem. When I call American Home Shield, there is no accountability or sense of urgency. Nobody follows through or escalates to make sure the service is provided. Dont even try to talk to a supervisor!

I spent thousands of dollars over the years on this "insurance." I spent hundreds of hours trying to get them to fix my fridge, and other appliances. The short version is: they are a scam. Do not give them your money. Trust me. I beg you. Just run.

As with every website, any company can make themselves look good. From a true customer standpoint, this is by far one of the WORST companies there is. Their customer call center policy is to keep you on the line and not elevate to next level management until you are frustrated and end the call. I URGE anyone looking for a home warranty to consider any other companies. On a scale of 1 - 10, this company is truely a minus 15 and that is being generous.

I've had to make multiple calls to American home shield to get a single item Fixed. Every whole time with the call is greater than 40 minutes. They never respond to new service request. They are contractors are all leaving their service they tell me. They always find ways not to pay you back.

We are waiting for almost a year to have our fridge fixed, after dozens of callings reminding them to have their job done the door felt on my 9months pregnant wife, we lost all our food, we are a month without a fridge and they DO NOT return your callings, and don't let you speak to their manager either. They just don't have any respect for the client whatsoever. Sad, frustrating and the worst customer service possible of the whole times. Unresponsive, disrespectful, uncompromising.

Stay away from this company and do not expect that after you have paid for the service, they will repair anything in your house, and the contractors come and say that they do not know how to repair in my case the garage door opener and the pool pump. I spent so many hours to no avail to fix the problem and I think it's not worth it.

Expect to spend enormous amounts of your life to get something fixed. That broken refrigerator? All you food is lost and the cheapest repair person they can find will take 2 weeks to get out there. Also be ready to
Lose 1/2 a day of work because the cheapest repair person AHS could find can only be there anywhere from 12-6pm. The wait another we or two while AHS ships around for the cheapest replacement part, then another 1/2 of lost work while the repair person again tells you to wait at your house from 12-6pm. Any issues? Call the AHS 800 number where the person cannot speak English and transfers you to another line with a hold time of at least an hour. Why would anyone give any money to AHS?

This company has fallen apart in 2020. I've been a customer for 10 years with 3 homes and now I call with a claim and have been getting the run around for 5 months. The repair guy who came said the issue can't be repaired for less than replacing the entire unit and that he'd recommend a cash out. I've been waiting and waiting, calling and calling and the response I've been getting is "oh yes, we sent your info to the cash out department, they will call you with the amount." I asked to talk to a supervisor when I haven't heard back and was told "oh we can't do that right now since we are working at home right now." What?!

Cancel your accounts everyone. Or better yet, go with someone else for your home warranty. I'm giving them one week to call me with a resolution or I'm walking.