AHS American Home Shield

Stay away from this company and do not expect that after you have paid for the service, they will repair anything in your house, and the contractors come and say that they do not know how to repair in my case the garage door opener and the pool pump. I spent so many hours to no avail to fix the problem and I think it's not worth it.

Expect to spend enormous amounts of your life to get something fixed. That broken refrigerator? All you food is lost and the cheapest repair person they can find will take 2 weeks to get out there. Also be ready to
Lose 1/2 a day of work because the cheapest repair person AHS could find can only be there anywhere from 12-6pm. The wait another we or two while AHS ships around for the cheapest replacement part, then another 1/2 of lost work while the repair person again tells you to wait at your house from 12-6pm. Any issues? Call the AHS 800 number where the person cannot speak English and transfers you to another line with a hold time of at least an hour. Why would anyone give any money to AHS?

This company has fallen apart in 2020. I've been a customer for 10 years with 3 homes and now I call with a claim and have been getting the run around for 5 months. The repair guy who came said the issue can't be repaired for less than replacing the entire unit and that he'd recommend a cash out. I've been waiting and waiting, calling and calling and the response I've been getting is "oh yes, we sent your info to the cash out department, they will call you with the amount." I asked to talk to a supervisor when I haven't heard back and was told "oh we can't do that right now since we are working at home right now." What?!

Cancel your accounts everyone. Or better yet, go with someone else for your home warranty. I'm giving them one week to call me with a resolution or I'm walking.

Lately, our fridge stopped working and it's been 40 days and it's not fixed yet. In the middle of the summer with kids at home, we have no milk (we have to buy day by day), no food, no cold water, juice. NOTHING! They has the technician come check it out, order the parts, took more than 2 weeks for the parts to find out that it did not fix the issue. Now 11 days later and they are still looking for parts! I asked to speak with a supervisor, 1 week and I get pushed around by supervisors that they are trying to get in touch with the technician and find a resolution! The biggest load of horse crap!

I've had a ticket open to fix my ice maker and dishwasher. Simple right? I opened the ticket in January. I've called and called and get the ring around. Their customer service is located in Mars because I have to start over each time... however, their monthly billing department is on point. I stopped my automatic payments this month and they called me EVERYDAY. Today I paid to see if it was going to matter and finally was able to talk to a supervisor... well the process is starting all over. If they don't fix my 2 simple things, I'm going elsewhere and spreading this news... This is HORRIBLE!

This company deserves negative reviews more than any other company. They made us wait 3 months on dishwasher fix because they said parts are not available. After three months of waiting they are now stalling us on replacing the dishwasher saying that they do not have the diagnoses report from technician. Every time we call they say we have to wait for 72 hrs, which keeps happening for last 45 days. And not to mention those hours-after hours wait on call, explaining everything on every single calls! This has become a nightmare for us! It is extremely hard to to believe that his kind of company can actually operate! They are only able to fix things which you can fix by yourself watching youtube videos. Any problem which needs a bit depth knowledge on a specific appliance, they can not fix it and they are not willing to compensate for that.
They are fraud! After 3 plus month we are still waiting on our dishwasher fix!

In spite of having the top of the line home warranty, we are always left with unresolved issues and huge out of pocket expense. Contractors refuse to give detailed work order enabling them to charge sky high prices for work that were not needed. Like saying we had a gas leak when a water heater went out. We had no gas leak but we were charged$400.00 out of pocket expenses to repair it! We have more, similar stories for each interaction with American Home Shield. We have had a service contract with them for 6 years! Will not renew!

We opened a service claim on our microwave on March 17, service tech came out and our Samsung microwave was junk and it was the door that has the motherboard that was defective. I was told it would take 10-15 weeks to get the door in, or we could take a $200 settlement to replace it. The microwave was $700 two years ago, granted it should have lasted longer than 2 yrs but this is why we have a home warranty. Surprise the part came early! BTW it was the wrong color and it didn't fix the damn problem. They had to order more parts and the correct color of the door. After calling and $#*!ing three times I demanded they refund my $100 deductible. They finally agreed, I still have no working microwave nor have my refund, but they did charge my card for the monthly fee. My recommendation is to find a different home warranty company. If you are buying a house and the seller is putting a year warranty on the house demand a different company... Do not use or let them use AHS!

American Home Shield was fine for small to mid size service requests, but when our air conditioner died, we were on the hook for more than half the cost (all legal, of course, in the carefully worded contract).
My favorite is the "Administrative Fee" they charge at the time of cancellation. This allows the company to collect about a month's premium, with no service obligation).
We are now setting aside an amount equal to the monthly premium in a "Home Repairs" fund. We would NOT recommend American Home Shield.

My name is Jessica Farr. I have been a customer of AHS for almost 20 years. When it comes to replacing an item beyond repair, this company finds a way to get out of paying. I have a 22 year old condenser unit outside and the unit is beyond repair and needs to be replaced. AHS warranty company states it is my fault, the system mechanical failure is not normal wear and tear and I am responsible for replacing it. The company replaced the inner unit last year when it was beyond repair and I still had to pay almost 2500. 00 dollars. They wiggle out of most coverage and leave the customer to pay. I have paid in all of these years for a less than minimal return. I an disappointed, I would not recommend this company, run.

We had a drain problem in the kitchen sink that was pretty far away from the sink. They didn't want to pay for jet service what was about 700$. They say it is the maintenance. How the hell is maintenance something that I can't reach.The worst experience ever.We are cancelling our insurance.

This is the worst company I have ever dealt with! I have gone without air conditioning for 7 days and no one appears to know how to DO THIER JOBS! Not only that but this is the second time it has had to be repaired and the only thing your company covers is band aid fixes that don't actually fix the problem, only delay the system from failing again.

I also NEVER speak to anyone that uses CLEAR English and can hardly understand a word they say. I just keep getting "we will note that on the ticket and are working diligently to resolve the issue" OR "I'm sorry you must wait 24 hours" IT'S BEEN OVER 100 HOURS! I cannot wait for my warranty to be expired next month! NEVER AGAIN will I EVER use American Home Sheild or recommend them!

I've been a customer since 2018, I have only put in 3 service requests over that time and every request was a horrible experience. I still paid thousands of dollars to remedy the situations having to call private vendors to get the job done. AHS will try to offer you everything in the universe to stay on as a customer and none of it is worth it in my opinion. To top it off they want to charge the customer $67 to cancel there warranty. That in it self is unethical. The customer is cancelling because of the horrible service they have received from AHS and they have the nerve to want to charge you for their bad service. There are many other companies that rank higher in CS. Please save yourself the headache and go with another company.

Horrible from the top to the bottom! I've been charged double for over a year and half. After I caught the mistake and spent an hour on the phone trying to make them understand English they still charged me double again. These people are thieves! All I wanted was for the double charging to stop. I didn't raise cane over all that extra money I paid and they still managed to fail again. Now it's the weekend and NOBODY in this huge company can help. It's a travesty! I recommend Choice home warranty I use them for another house and they are way better! I wish I could Leave 0 stars or go into the negative!

AHS is the absolute worst company with absolutely terrible CS. My mother was on hospice and attempting to work with them to fix her refrigerator. She passed away a month ago and her refrigerator is still not fixed or replaced. All she wanted was cold water and never got it from her refrigerator! Don't sign up with them! You have been warned!

I called AHS for a pool service. AHS only sends vendors that only work with them to deny your claim. Not only they are unethical, they will also give you the run around on the phone with their customer service so you give up. They steal your money and they should not be in business.