AHS American Home Shield

I have been in real estate for over 20 years. I know the value of a home warranty but DO NOT use this company. I fell for their five star reviews on their site and should have researched more. I have been charged as much as $900 over my service fee for work they state is covered. I'm a retired realtor and I know the value of a home warranty but not this company. I've had them now for several years and have found the company to be useless. I would go as far as to say they are a scam. One other note, they will install a lesser quality product. For example instead of Carrier they will only install Goodman. Not great for resale value. They state two days for a contractor to come out and it has been as long as three weeks now and I still dont have results. Worst company of any type that I have ever dealt with.

I have had AHS for 1 1/2 years now with no claims. I just noticed (my bad) that my $45 dollar monthly charge jumped up to $68 a month, 6 months ago. I received no email on this jump. I was not happy with this practice (similar to cable companies?)so changed to Liberty Guard. I called to cancel and NOW they offer a $125 off the policy. Plus, a $45 administrative fee to cancel. By the way, I had phoned last week (overseas outsource) to discuss the situation and nothing was offered which prompted me to search elsewhere. I had to wait to be transferred to the retention department today to get that $125 discount.

On the plus side, AHS repaired my dishwasher and air conditioner and replaced my water heater quickly and without any issues.

When it came to repairing my oven, however, the assigned contractor came to assess the problem and ordered a part, but never returned. I called the the contractor 14 times. Each time they promised to call back to schedule an appointment or show up for an appointment. I called AHS 8 times. Each time they apologized and offered to call the contractor again, but refused to assign a different contractor. This went on for 10 weeks until I filed a complaint with BBB. Only then did AHS assign a different contractor, which solved the problem. Thank goodness I "only" had to do without an oven for this period; it could have been my air conditioner or hot water heater.

I strongly advise anyone considering AHS Insurance to think twice before entrusting them with the protection of one's home. Their unhelpful attitude, excruciatingly slow process, and lack of meaningful assistance have made our experience a regrettable one. It is clear that this company prioritizes profit over

Worst company I've ever experienced when my furnace went out they have fought me for months now and still won't settle after I've filed complaints against them with BBB and attorney generals office. Worst company you would be better off not having their coverage it's just a scam. Note this was a $1,575 policy

AHS doubled the monthly bill by increasing it twice each year without even notifying me. I could not resolve this issue over the phone. When I got fed up and finally told them I am canceling my contract they started offering some minimal discounts to keep me. When I rejected their offer, several representatives simply disconnected their phones. The last representative whom I talked became aggressive after hearing I am still cancelling my contract and charged me for the whole month in advance which I did not use/need and on top of that, he charged a Cancellation Admin Fee amounting to a one-month payment. Avoid this company at all costs - don't trust their rosy offers, which are valid until you take their bait!

AHS send a poorly trained contractor out to fix my washing machine He botched the job which resulted in three rooms in my home flooding. I called AHS only to be told "We're not responsible for water damage, sir." They even charged me the $75 fee for the visit.

Contractor not accepting responsibility. AHS not accepting responsibility.

The result? I'm out nearly $4,000 to cover my home insurance deductible and AHS could care less. Read your agreement... they clearly state they are not liable for anything. They hire lackluster contractors who botch repair jobs and then tell you "too bad."

Scam. Horrible company. Don't know how their employees sleep at night.

I do not recommend.

Worst company ever!

We've been a paying costumers for over a year.
6 months ago we requested from AHS to come fix a leaking pipe since we received $500 water bill!

They didn't came or done anything. Now 6 month later, I've been calling everyday, spending at least an hour on the phone with them and still, nothing.

Now, the leakage has caused a flood in the basement, water bill is now $2500 and they don't want to do anything.

I've never dealt with any company that was this bad. They should be out of business. Only have one word to describe this - SCAM!

My mom and dad had been AHS customers for 29 years and paid well over ******* dollars only to have to cover over $7000 out of pocket for ac replacement a week after my father died. We I called to complain, they offered no relief. The rep was cold and callous. Then we decided to cancel and they charged her close to $400 in administrative fees. To add insult to injury, they would not allow the small refund to be applied to a different (active) credit card as the card on file had been canceled. They are a HORRID company who don't care about anything but their bottom line. There are no words.

Been with them for 5 years. My first claim - 2 years ago - was for my water heater. They would only replace it if I payed an extra $400. For 'changes in installation'. Being a senior citizen and desperate for the replacement I paid this above the service charge.
My second claim this month was for a broken toilet. The guy they sent spent less than 4 minutes and told me they would not repair or replace because they didn't approve of the broken condition.
They will do anything to avoid honoring their contract when other than minor cost is involved.
Just a bunch of crooks who prey on seniors.

You cannot rewatch anyone in the US or anyone who can do anything but read the computer screen. It's horrible! No customer service. I would have given a zero if possible. I have spent well over 100 hours trying to get answers regarding hvac and furnace. Nothing! I am lied to every time I call.

Heat pump/AC coolant low last year. Took awhile to get someone out to figure out the problem - another appointment- charged the system -$750.00 for coolant plus service fee of $75.00. First hot spell this year, same problem, coolant gone, slow leak that did not get fixed on the first call and because of the 60 day recall policy I would be charged the same amount again and again and again if it took at least 61 days for it to leak out. Even if it took less than 60 days to continue leaking I would be responsible for replacing the coolant just not the service fee. Why am I paying them anything? Stupid!

We purchased AHS when we moved last year. We had problems with our refrigerator and called them for a tech to come and look. The guy came and told us what was wrong and he showed us by pounding on the freezer door to show us how much the ice was in there. He told us he would order the part right away. We'll, that never happened. We called again and it was scheduled but no one came and no one called. This happened 4 times! I complained to the scheduling office many times... no phone call! This stinks big time! We are so mad! What a rip-off!

Recently signed up for AHS. After requesting service for plumbing, I found that they send subpar plumbers. When you see the reviews on YELP. They all say the same thing they were unresponsive.
This is a waste of time & money. AHS do not cover anything & the subcontracted plumber is just there to come reject the request & collect their fee. What a rip off.
Stay away from AHS. I will cancel & get a referral from a reputable plumbing in my area who doesn't have 1 star reviews.

If you have the misfortune of having an AHS home warranty policy, I feel for you. I had to live for nearly 1 month without a refrigerator because this company gave me the run around for weeks. They even went so far to send a service technician out here, only to peel out of my driveway as I stood in the doorway, and claimed that I wasn't home. I then had to make at least 10 phone calls (this is not an exaggeration) to finally speak to someone about my replacement options. I'm still waiting for my reimbursement check to be issued.

I have been a customer with AHS for almost 2 years. Air conditioner went out. Did not fix it, did not resolve it, did not offer their Pay Out option. No one would call back. Contractor lied stating that he fixed the air conditioner. Had to replace it myself due to their inability to provide service. I canceled my contract today with the rudest, most unprofessional snot of a representative ever. She was impossible to understand in terms of language, but I got her poor attitude loud and clear.

I had no idea what I was getting into. I signed up for AHS and shortly realized all my calls are going to Philippines, agents who don't have any decision making power. I had two requests

1. Refrigerator - it's open for one month. The contractor was rude and almost broke my storm door. I filed report on 4th July. Till today as per AHS they have not submitted diagnosis report.
It's height of summer? When you call AHS, Philippines hold is 60-90 minutes and when you connect calls drop. No one calls back

2. My two outside faucets had 50% drop in water pressure. Two contractors came and did nothing. One is calling me today and asking me what to do? ( vickers plumbing).
I told them to call AHS and replace both facucets first to rule out this issue. If that does not change then inside plumbing is messed up.
AHS is taking all very lightly. I am exhausted. Even logging on their website there are errors and you can't see your claims. You can't contact anyone. We are helpless

I had a very bad experience with AHS (American Home Shield). I called to repair the water heater and after the diagnostic they email me that I had to pay the contractor (plumber) that they sent $1311.12, because their plumber said he had to make modifications, which does not I covered by AHS, so I told them that I would look for my own plumber. From my pocket I paid $1500.00 for water heater and installation + $125.00 from co-pay to AHS, and it was not necessary to make any modification as required by the AHS contractor. AHS only sent me a voucher for $587.51 because they say that they do not pay for the installation and that the amount they sent is what the water heater costs them. In addition the contractors they sent have very bad reviews for the bad work they do. Also if the technician or contractor makes you a bad job or damages the property AHS are not responsible for that. I do not recommend them to anyone.

Been a customer for years. Refrigerator went out. It took them almost a year and me threatening to sue before they would do anything. Then lost my debit card so my auto payment wouldn't go through. They began calling me several times a day threatening action against me for failing to pay. Horrible company! The fact you can't write a review on google should say it all.