AHS American Home Shield

I called American Home Shield on March 15th to get my refrigerator repaired. I gave them the make and model number, but they assigned it to a contractor who don't repair my type of refrigerator. Next it got assigned to a new contractor, who did come to the house, spent 5 minutes looking at the problem and said he would have to order a part that would arrive at my house within 8 to 10 days. After two weeks, I called AHS again as I was worried about any packages arriving without my having a tracking number. AHS representative said they would call the contractor the next day since they were closed and call me back. Not so! After many calls, I have learned that AHS representatives repeatedly lie about calling me back with an update from the contractor who is apparently the only one that can fix my refrigerator. I asked that the situation be escalated, but still no return call. It has now been over a month and a half and still they are telling me that it is the contractor's fault for not submitting a report and getting a needed part approved. My repeated calls have not stirred AHS in any action to move this along. How long must I wait? Dealing with this is beyond frustrating!

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Do not use 6 weeks in and still micro wave is broken. 4 days off work to be home for the technician, still doesn't work! So called home shield and this is what I got. Hi can you tell me when my microwave will be fixed, "no sorry" how long will I need to wait before you just replace it as the technician has been out twice and still doesn't work, " Ummm, we will continue to replace parts until it works" so is there a time frame when you guys just say listen the customer has waited long enough we haven't fixed it so let's just replace it? " no we don't have anything like that" this was the best part... so why don't you send and email wit the suggestion for customer service sake a time frame should be set and once met no matter what we replace the item to ensure the customer has waited a reasonable period without resolve and we need to meet our obligation? " oh we can't send emails they don't let us make suggestions" so 6 weeks down and warranty paid in full. Not even a time frame for when the next tech will be out to try and fix it? So I would say if you need something in your life to test your patience and give you something to stare at that doesn't work, but like the occasional visitor to come in and try this is the warranty for you! Otherwise keep your money... and the company could care less... If American homeshield looks at this you can find me I'm in NM ******* microwave broken. The wording part is they probably have 1000, 00 of us payers who still have broken stuff.

I was with them for over 15 years with multiple homes. Over the past 4 years, service has declined to the point where you have to wait over a week to get most anything fixed. First, they won't answer the phone, I waited on hold for 2.5 hours in the middle of a Monday last month before giving up. Then they don't just order a repair, first you wait 24 to 72 hours not including weekend for a tech to schedule an appointment. Then they come out and evaluate the problem even if you've told them exactly down to the part what is wrong, Then the tech returns to the office to submit for approval, then they reschedule for possible repairs if they have the parts. If you live in a rural area, good luck, they will just tell you "sorry, we don't have anyone in your area can you call someone to come out and sent us an estimate for approval?" That's not how it used to be. Then the contract clearly states cancel any time. Right, as long as you don't mind them sending you to collections for the balance of your contract, which is not at all what the contract says. As soon as you try to end the contract though is when you find out where all the telephone folks work, they call every 2 hours to get you to keep them.

BEWARE! I spent 45 min on the phone trying to cancel my contract with American Home Shield. They kept asking me why I wanted to cancel it and insisted so much on trying to change my mind. I was transferred to two people from Spanish to English and put on hold many times. I think they thought I wasn't bilingual and I wouldn't be able to cancel my contract. Please think twice before getting a contract with them. They even said to me that my contract was in auto-renew. I told them at least more than 20 times that I wanted to cancel the contract and they didn't even care about it.
For another contract that I had with them, I canceled it and verified it. I accessed my online account and it was renewed without my authorization. I just called them to cancel it again and they told me that the department of cancelations is not accepting phone calls so I'll spend another hour cancelling a contract that was cancelled already.

I hope this will make you think twice about using American Home Shield.
Try to call there service no.*******659.it took me 2 days for an answer
Look up any A. H. S number. You just get the same thing
They don, t even have an Email address.
Now my story.
My water heater went out on Fri. June 12,2020. I started calling A. H. S. Two days
Later they answered the phone (try the number). Monday the plumber called.
Plumbers Inc.*******321) The first thing he said was I have water damage.
His friend came out 45min. Later, and said I have over $3000. 00 in damage.
About 5 sq. Feet, the heater sits on a tin pan. I told the plumber no on the
Water damage. Next I get a email from A. H. S.(remember you can, t email them)
It will cost $900.00 for upgrades to the water heater install. All the parts
From home depot, I checked $232.00. June 22,2020 I get a call from the
Plumber, asking when do I want the water heater installed. By this time my son
Install a new water heater. Total cost $700.00.
Both me and my wife are 75, and disabled, with no water for 8 days
Like I said call any phone numbers they list (it will tell the whole story).

AHS ARE LIARS & FRAUDS! OUR DISHWASHER & FREEZER BROKE. SERVICE CALL WAS MADE AND SOMEONE CAME OUT ON DEC 8,2020. ON DEC 17TH SUPPOSEDLY PARTS WERE ORDERED & DELIVERED TO THE WRONG CONTRACTORS ADDRESS. NOBODY WAS RESPONDING TO OUR CALLS, THE CUSTOMER SERVICE WAS ABSOLUTELY HORRIBLE & NOT HELPFUL AT ALL BUT KEPT SAYING IM SO SORRY. WE REQUESTED TO SPEAK TO A MANAGER AND THEY WOULDN'T LET US AND KEPT STATING THAT SOMEONE WOULD CALL US BACK. FOR THE PAST 2 MONTHS NOW NOBODY FROM AHS CALLED US BACK! WE CALLED EVERY OTHER DAY IF NOT EVERYDAY TO FIND OUT WHAT IS GOING ON. WE RECEIVED AN EMAIL THAT THE PART WAS DELIVERED ON JAN 8,2021 BUT YET NOBODY WAS ABLE TO FIND IT. AFTER 2 MONTHS OF AGGRAVATION THEY FINALLY REALIZED IT WENT TO THE WRONG CONTRACTORS ADDRESS. WE WERE LIED TO AND WERE TOLD DIFFERENT STORIES THROUGHOUT THIS PROCESS. THEY ARE HORRIBLE AND I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE!

My air conditioner stopped cooling so I placed a service order with AHS. The vendor they sent out discovered that my compressor had burned up and gave me an estimate of $3,000 to replace it. I later learned that this was well over a $2,000 inflation amount. Several days later, I tried calling AHS and no one answered and no one returned my call. My daughter and my son also called AHS several times and were laughed at and hung up on when they asked to speak to a supervisor. They were even told that the supervisor would not accept their calls. At this point, it was well over 105 degrees outside and inside it was in the 90s with no air conditioning. At the end of two weeks in this heat (I am a senior with major health problems so this was not good for me) my children helped me buy a brand-new air conditioner. Everything in AHS's contract were total lies. It was well over a month before I heard anything from AHS. I even sent a letter to the CEO who never answered my letter. For all they knew, I was still living in 90+ degrees in my house. I would never ever consider doing business with this company – fair warning!

There customer service is horrible. If you plan on talking to 4-5 CSR from AHS, and not getting anything done false promises, and have to repeat yourself over and over about your issue then this is a place you want to waste your money and time on. There contractor are garage unqualified even though they told you they are, and the contractor himself told me that AHS are a horrible company to work for and to deal with as a client and worker. WOW! One of the CSR told my husband to contact the contractor, "excuse", the CSR should be follow up with our on going problem not my husband. All the calls I was with the CSR were no help, and I have to repeat myself over and over to request a supervisor to handle my situation because no else know how to do there job. I NEVER EVER got to talk to the supervisor. I've canceled with AHS that the only thing they know how to do. I would never recommend AHS to anyone. I wish I can give them no star at all.

Someone is getting paid to list this company as the best home warranty company out there. They are not the best. They scam people to join and once you're in and you need them, they will send you the skivviest vendor out there to fix your stuff. The customer service will say how sorry they are to you all day long and act like they are trying their best to help when really, there hands are tied because the script is already set for them. The company cares nothing about their customers. AHS is a subsidy of Service Master Global Holdings Inc., So threatening to leave is nothing to them, its a small drop in their corporate billion dollar bucket. I have too many instances to mention on this page, because they tricked us into coming back to them. But since we're now on a monthly basis, I will be cancelling and currently looking for a new Home Warranty Company that will hopefully stand up to what they say they do. My advice, buy into them at your own risk, because in my experience, they don't care about their customers.

Can I give then negative stars? I have had stalkers and scammers give me less trouble than this company! I researched them and decided against using them, but they will not leave me alone. I get at least one call a day every single day from American Home Shield, from different numbers...just like a professional scam artist. I cannot block them all. They get through and leave me voice mail messages. I have called them to request that they stop calling me. It is almost impossible to wade through the auto phone system and when I do get through they tell me they need to put me on hold and get someone who can help me with that...and then leave me there without ever coming back. I left the hold going all night long one day. I have also changed my voice mail message to specifically address American Home Shield representatives, asking them to please stop calling me. Telling them I am on the National Do not call list, they are in violation by continuing to call, I will report them every time they call, remove me from the contact list. Still calling every day. Seriously, how does this company have a good BBB rating? Everything about them screams SCAM. DO not use them. Do not contact them. Warn your friends. Warn your realtors - mine actually recommended them! This company is in the business of harassment. Pay them $1500 and they will stop calling you for 6-12 months until they want your money again.

I've been trying to get my washing machine fixed for 2 weeks. They decided they needed a 2nd opinion in order to replace it as recommended by first contractor but the 2nd contractor can't come out for another 2 weeks. I've followed every step they've recommended including calling back today... I've currently been on hold/in discussions for over 1 hour with no solution. All I'm asking is that they assign it to another contractor today so that someone can come out the first of the week (today is Friday), but unfortunately, they seem to follow a script that they are unable to deviate and can not refer you to a supervisor (even though they say they can). I've had AHS for multiple years... but almost every time I have to deal with them, I end up frustrated. Simply put, customer service is not a priority. If you can be extremely patient, then this warranty service might work for you. If you need something fixed in a timely manner, this company isn't for you. A second issue is that they look for loopholes in which to deny claims and delay service (a previous claim took several months to resolve). If you choose AHS, all I can say is "good luck."

Do not ever buy this company! Even if you need help there's no one and no supervisor that will help you. You'll just get stuck in a loop in India somewhere. I put in a request for my pool pump on May 9 and they only have one service contractor that can help the whole DFW area which means I have to wait until May 26 for my pool pump to get repaired. I'm not sure if you know about pool pumps but they're pretty essential to the pool. My pool is already green and if they wait until May 26 it will need to be drained resurface and all of the equipment will need to be brand new which would be about $50,000. Since I cannot get any help from anyone I am looking into a lawyer. I wish I could say this was the first that experience however I had to pay for my garbage disposal out of Pocket because their technicians were not capable of figuring it out. And I think they have a secret deal with their contractors to put all of the cost on the customer. I had a problem with my plumbing and the contractor and a HS said that it was outside of the contract and I had to pay over $7000 out of pocket for my plumbing as well. This home warranty is cost me a lot of money please please please if you have a similar instance file a lawsuit with me please

I opened a claim when our 30 year old pool pump stopped working The service technician did not perform any diagonstic work - he just looked at it and declared that a plug was missing and therefore is not covered. This is where the story began. A week later and numerous calls to AHS overseas customer service and I am still getting the run around. I requested to speak to a manager, I requested a second opinion and no manager and no second opinion. They said they are still waiting on a diagnosis from the contractor and can't approve anything until they get it.

All the meanwhile - my 55,000 gallon pool has no pump in 110+ degree weather for a week and while not green yet - it will be. Today I actually broke down in tears while talking to the AHS customer service rep. My husband said "F*&% It" I'm hiring someone to fix/replace the pump. We will then cancel our policy.

Do yourself a favor and save a lot of stress and frustration and cancel this policy ASAP, open your own savings account for home repairs with the policy money you are paying them. We learned our lesson the hard way.

FRAUDULENT COMPANY. After paying them $3200 in premiums over the past three years, I finally had an opportunity to use them when my refrigerator stopped working. THAT WAS 90 DAYS AGO AND IT STILL NOT FIXED OR REPLACED! Only after calling them numerous times did they send out a repair team who said it was broken, but they couldn't fix refrigerators! Then a month later after many more calls they sent another team who said they needed to order a part, and when that part came in they said it still didn't work. After many many more frustrating calls, they sent still a third team out who said it was broken, but AHS told them they were not authorized to fix it! AHS would not let me talk to a supervisor, not give me an address to write to, and finally would not tell me how to cancel my service. Even their website doesn't let you cancel. DON'T USE THIS FRAUDULENT COMPANY!

After paying American Home Shield to come fix our washing machine three times in short succession we were told that it was permanently broke. The problem is it stops in mid spin cycle leaving us with a tub full of soaking wet washing, and drying this wet washing is a big chore and cost. Anyway, we believed after being told it was broken, we at least could look forward to a replacement as American Home Shield promise.
Well, that is what we thought. Six months later, and four telephone calls to their 'Customer Support' who blamed their contractor and PROMISED on each occasion to sort the problem out THE NEXT DAY, we were still without a replacement machine. My last hope was writing to the CEO, Rex Tibbins and explaining the situation we were in, he was bound to investigate it wasn't he? Nope! We have heard back absolutely nothing- not even a little note saying he will get it investigated.

The average one-star rating shown here is generous - I would give AHS and Mr Tibbin a big zero.

As a property manager (or even a home owner), when you have an issue you should be able to speak to a manager in charge. I called multiple times and waited on hold for a long period of time and finally just gave up. I put in a request for a call back. The person on the other end was extremely difficult to understand and was very impatient and rude. When I asked to speak to a manager I was placed on hold again to wait... when a manager was not put on the phone with me, but the same difficult rep. After venting my frustration and her continuous repetitive answers of a manager is going to tell me the same thing... she hung up on me! I called back and sat on hold for over 30 minutes and gave up. There is nothing on their website allowing you to place a complaint or request a call for assistance for a dispute. If you reach reviews you will also see the numerous complaints of the worst customer service out there! To all who care... if you wish to have coverage of this type I recommend First American Home Warranty. They actually have a separate contract for rental homes and the service provides you with your own login and a much better line of communication. This coverage and their approach to assisting you here at AHS is a disgrace and they are simply robbing the American people of their money and presenting false hope of coverage for repairs and immediate service. Their commercials are better than their service.

We could not have had a worse experience with a home warranty. We paid the money we owed, we used the company they recommended when we had an electrical issue (which was covered), and then they fabricated an excuse for not covering the repair. I wouldn't be surprised if they had a scam going with the company they recommended because when I finally called a highly recommended a/c company, they fixed the electrical issue within minutes. American home shield has continued to lie to me telling me they are elevating my issue to their next level, but each time I call for a status, they have no record of having talked to me and the process begins again. Then they tell me I exceeded the amount of time to file a complaint when I've been trying to do that for months. They told me they would call me back 4 different times and never did. They figured out how the phone works when my warranty was nearing the expiration date and they called me three times a day for weeks. Save your money and hire a decent contractor for repairs. We funneled way too much money into this fraudulent company and their lousy contractors that are paid to say what AHS wants them to say. I would leave no stars if I could. We have been incredibly inconvenienced by this company and they robbed us of over $1400. Avoid them at all costs, it's a scam and not worth your time or money.