Jenne N.

Do not ever buy this company! Even if you need help there's no one and no supervisor that will help you. You'll just get stuck in a loop in India somewhere. I put in a request for my pool pump on May 9 and they only have one service contractor that can help the whole DFW area which means I have to wait until May 26 for my pool pump to get repaired. I'm not sure if you know about pool pumps but they're pretty essential to the pool. My pool is already green and if they wait until May 26 it will need to be drained resurface and all of the equipment will need to be brand new which would be about $50,000. Since I cannot get any help from anyone I am looking into a lawyer. I wish I could say this was the first that experience however I had to pay for my garbage disposal out of Pocket because their technicians were not capable of figuring it out. And I think they have a secret deal with their contractors to put all of the cost on the customer. I had a problem with my plumbing and the contractor and a HS said that it was outside of the contract and I had to pay over $7000 out of pocket for my plumbing as well. This home warranty is cost me a lot of money please please please if you have a similar instance file a lawsuit with me please