AHS American Home Shield

I am totally disappointed in the results of a diagnosis and neglect of the lying contractor sent to fix our washer (Hotshot) who lied and said the washer was irreparable. Waited until the 30 days expired to dispute their diagnosis and get a 2nd opinion, changed their story and said our washer was repairable knowing their technicians stated Samsung appliances aren't, when the same part, the washer stabilizer. Has been replaced more than 3 times in a 2 year span...
They refuse to: send another contractor within the 30 days, allow me to speak to a supervisor or someone in authorization to discuss a cash out
Totally unhappy

I would like to be able to leave a review on the actual service. Unfortunately they made that impossible. We made an appointment for them to send someone out this morning for an estimate on a major plumbing issue. They confirmed this morning we were home. An hour before the appointment they cancelled on us, claiming to be overbooked. If that was the case they would have rescheduled, not cancel.

This shady company is the worst of the worst. They take your money and then research ways they can deny any claim you give them. They lie to your face, repeatedly. Then have the audacity to tell you there's nothing they can do. They know they are enraging you so when you respond telling them this is bs they actually give you a warning, this actually made me laugh. But after we cancelled the contract because they are useless, I told them I'll give myself a warning, and to go f*ck themselves. Don't ever use them.

I had a water leak on 5/9/23. Today is 5/23/23 and the leak is still not fixed. The company assigned to my ticket has been unresponsive. They came to their appointment on 5/11/23 and refused to go into the crawl space to fix the leak, although I had stated that the leak was in the crawl space. So the technician left and I have not heard anything. I have called and called AHS and they keep looking into the matter with no luck. This is ridiculous that a water leak is now on day 14 and they don't care! I have been a customer for 10 years and the last several years they have went down hill hiring vendors that have bad reviews and don't fix the problem. I'm going to be canceling my contract.

Their contracts are written with such vague language the they can choose to deny anything they want. Don't bother calling to speak with a supervisor as they "claim" they don't have the ability to connect you to a supervisor. Tyrese (keyboard ranger), was rude and was more interested in attempting to speak over me and speak down to me. They are horrible and don't care. I have never seen so many perfect reviews on their own proprietary website. Way to bury the negative reviews.

I don't usually leave reviews, so this is a testament to how affected I am by my experience with AHS. I have been trying to work with AHS for over six months for someone to fix or replace my refrigerator. SIX MONTHS! The tech told me not to use it. Ummmm... okay, so where do I store my food? I call AHS roughly once a week for an update. The tech notes say that the parts are unavailable; still, AHS will not replace my fridge. Even with those notes, AHS sends a tech back to my house to re-evaluate because maybe, miraculously, my fridge will correct itself and regenerate parts. This is unacceptable. I'm out AHS.

After the Last Installer was here last spring, I cancelled AHS. He had my gas line laying on a sharp edge, left wires dangling in mid air, burned up my refrigerant line at the furnace that caused all the refrigerant to leak out (Shrader Valve), caused a water leak inside my new unit which caused water damaged, did not hook up the exhaust vent from the furnace and stuffed a sock in it, spliced the return air with a piece of Radiator hose, did not wire the heat pump in line with the furnace so it would go into emergency mode when needed. AHS blocks you from responding to their ads and will not warranty the technicians work after 60 days,. Humm, had to wait until winter to find out if the Heat pump worked, which it did not.

Horrible, deceptive company - and I never even filed a claim. I needed to cancel my policy once I discovered I was already covered under my Homeowners policy. I had to jump thru hoops, got disconnected (hung up on) 2x once I wasn't keeping the policy after they tried to pursued me to keep it. Then, instead of refunding me prorated amount of time which I hadn't used, they claimed they would keep the funds and actually charge me $25 for cancelling. It was very obvious that the "resolutions" dept. is graded on how many "cancelling customers" they persuade to keep the policy. The amount of time and frustration they have caused me, I am in turn making sure to warn others. STAY AWAY! They're disgusting.

Wow... this company is a rip off... i paid $100 dollars to get my ac fixed... guy came out and said he couldn't do anything because i have 2 connected ac systems... one won't work without the other but i didn't put it on the work order so he left... now american home shield is telling me i have to spend another $100 to get a new work order! They never fixed the $#*!ing problem and now they're trying to shake me down for more money... they said if i had added the 2nd system to the work order before the tech came out it wouldn't have been a problem but since i didn't i have to pay another $100... the website doesn't even give you the option to put it on the work order... stay very very very far away from this company... they are celebrating 50 years of taking advantage of home owners that are already strapped for cash... if i could give them less than 1 star i would

I was mistakenly charged for a service fee of $100 on 8-3-2020. I called on 8-4-2020 and spoke with a customer service representative. They apologized and told me the refund would be processed in 7-10 days. On 8-13, it hadn't been refunded, I called back and spoke with another representative, I was told it would be processed by 8-18. I called back on 8-20 to speak with another representative, she stated she see the request was made but will follow up and have a supervisor call me back and let me know when I can expect the refund. I never received a call back nor have I received a refund as of 8-30-2020. I requested to cancel the contract, of course that hasn't occurred either!

This is by far the WORST company out there. You try to call and get someone in the Philippines that sounds concerned and promises to call back, and never happens ( called them now x5). Pluming company has come out 3 times is so inferior and does not fix the problem and can never get ahold of them either. I have been without a faucet for over a month and see no end to a finish. I don't know how they can stay in business, shame on them!

Do not buy AHS for the plumbing coverage! Appliance coverage is OK, but plumbing is less than a zero. My Georgia Plumber shouldn't have a contract with AHS for plumbing because there are too many loopholes in the coverage -- or should I say lack of coverage -- plan. They didn't fix anything, it cost me $125, and I learned that they have a very detailed set of instructions that, basically, make everything not covered. This is my second, and last, experience with AHS and My Georgia Plumber.

My air conditioning unit was having issues so I called my home warranty company, American Home Shield. When all was said and done, I came out of pocket over $3,000, unbelievable!
No explanation, just that's all we're covering and I paid the rest, which was most of the cost. DO NOT use this company unless you want to come out of pocket A LOT.

First I was told in order to get a sooner appt they would have to cancel my initial appt. However, initially I was told by ahs.com American Home Shield would refund my account of 100.00 co pay within 24-72 hours. Then they said they only charged me 1 time for the service but I discovered that the service fee/co pay was double billed. Now, I was told up to 14-21 days for a refund. Service reps tell you something differenct each time. Service Reps are inept. And inconsistent. I will be contacting my bank, the insurance commissioner, BBB. They Will not let consumer talk with billing department.

They left me a whole week waiting for a plumbing emergency, thanks and o my husband that fix it, cause AHS never called me back until a week later to check if the service got schedule. And with a poker face they tell me they cannot fix the wholes made to fix the leaking cause it wasn't them.

I've been also with FixdRepair. Same crappy service but at least the service fee is half.

Don't buy AHS

I had a leaking water heater, the send a tech out. He looked at it and opened the heater and said I need a new water heater. AHS rejected my claim say the tech advised it was missing parts Not sure how he would say as it only took him 10 min to look at it. I asked for a 2nd review. It was set up they came in and reviewed and asked about a filtration system I showed the I had one (Lifesource) I got another email that my claim was rejected because of missing parts.
I sent to aberration and they reach out and said the fliteration was disconnected, there plumber lied and I had to buy the new water heater. They don't stand behind their word and look o way they do t have to pay.

I would never recommend them for their dishonesty. They are fine taking you money but not wanting to pay when it is needed

They take your $$ & can't & won't provide service. They charge fees without getting a authorization or even sending any kind of renewal reminder. Even going through & trying to deal with via BBB does NOT help. I have NEVER had to deal with a company so unethical. I paid some idiot AHS sent to check out the central A/C in one my properties. This the company AHS sent who said it needs to be replaced. They would NOT authorize it instead they wanted us to pay $4000 & that they would pay the balance. I had to buy 4 room A/C units so my tenants wouldn't have to suffer. Well I will make AHS suffer in the worst possible way they can imagine. Hit them where it hurts as they say. Once I'm done they will be begging for mercy. My advice to ALL stay AWAY from AHS. Pay a little more & get some other company. Enough is enough.

This is the worst insurance I being dealing with
They got my $100.00 and they never did the service that I requested
They said that they are going to give me the money back and they never did or call me and now that I canceled my policy they charge $83.32
This is ridiculous