KATHRYN P.

First I was told in order to get a sooner appt they would have to cancel my initial appt. However, initially I was told by ahs.com American Home Shield would refund my account of 100.00 co pay within 24-72 hours. Then they said they only charged me 1 time for the service but I discovered that the service fee/co pay was double billed. Now, I was told up to 14-21 days for a refund. Service reps tell you something differenct each time. Service Reps are inept. And inconsistent. I will be contacting my bank, the insurance commissioner, BBB. They Will not let consumer talk with billing department.