AHS American Home Shield

I have had 4 requests so far and none have been covered because it's "not normal wear". They said the problem with my A/C was due to high heat, so it wasn't covered. They said I never cleaned my A/C and when I provided them the invoice from the cleaning, they said that didn't matter because it was the opinion of the company they sent that I had never cleaned it.

They will just slime out of everything. Save your money and put it toward any fixes you need. Don't waste on these guys.

Do not buy this insurance, very bad service, they will not cover what they promise. Their contracts are so tricky, so when something needs to be fixed they will tell you it is not covered in contract, you will have to wait for service for weeks.

When my refrigerator died, it took AHS 5 weeks to replace it and that was after sending three technicians out. Then the freight company delivered it to my driveway but wouldn't install it. After many long, long phone waits, AHS finally told me I would have to find my own installer and they would pay me back.
Now my HVAC has a leak and they say to replace it requires modification, which is not covered by the warranty. They will pay $1300 - the total cost is over $6k. Absolute worst company ever.

Worst company ever! Their agent on the phone mentioned how inefficient the company is lol. The website is down; no manager is on-site. My notes from yesterday are not in the system, etc.
It is the worst experience I have ever had to call a company!

For the past year, I have been having issues with my fridge. About every eight weeks, my fridge stops cooling or starts leaking water. AHS has sent several contractors out, and the problem is unresolved. Currently, the fridge temperature is 55. I have been a loyal customer of AHS since 2003...I am not renewing my contract.

Sadly Submitted,

Dr. Genothan Austin-Ohanenye

American homeshield charges administrative fees if you cancel their service. They auto renew your warranty yearly and raise the prices significantly. Be careful signing with them. Nobody there can tell you what the fees are. They make them up. You cannot cancel online or delete your credit card. They are scammers.

Terrible service, washer has been broken for over 3 months still not fixed, every time we call AHS we get a different rep that we repeat the story to them over and over again, they make promises and then nothing gets done about it. Even the tech they asked to come out to us, did a video call and did not even come out to see the washer and then when he did come out, he was terrible and did not fix the problem and then the tech told AHS that he replaced 2 parts which was a lie, no-one takes them seriously and that is why the washer is still broken 3 months later. I would not recommend AHS to anyone, unless you just want to pay and get no service. A total waste of money...

I had AHS for 4 years and never used them. Finally my kitchen sink started leaking and my bathtub jets stopped working. I had their premium service. It was 7 weeks before someone showed up. He never fixed my sink. Said he needed to order a part. He never even looked at my bath tub. 8 weeks later I call AHS to find out what's going on. First they say I wasn't covered. Then they say oh he needed to order a part for the sink and the part didn't come in yet. They didn't feel that they should have contacted me to let me know about the delay. Then I'm told my tub wasn't covered. I ask to speak to a supervisor who then tells me the tub is covered and they can't explain why no one came out to repair it in 8 weeks. I could have called a plumber and had them come out much sooner and for less money and I would be able to use my sink and bath tub. DO NOT USE AHS save your money.

According to our rental lease, (the condo we rented) had a clause that the tendency's would be responsible for paying AHS for repairs on certain appliances and paying the service fee.

We had an issue with our AC and between a period of 8 weeks, we had 4 different service men come out to attempt to fix it, and it took us contacting our property manager multiple times to get it handled. AHS would either not return our calls, charge us for never sending someone out or half fixing it and I'd have to call AGAIN.

We had the same issue with a washer that needed fix. We'd often go without a working appliance for months, because they didn't get back with us or the appliances would break shortly after getting fixed.

My AC in FL broke over 10 days ago and the repairman AHS sent won't return calls or texts and has not fixed the compressor so NO AC in Fl summer heat! AHS customer service line continually plays the message that wait times are over an hour and to please call back. I've concluded their tactic is to delay you over and over so they don't have to pay for the expensive AC compressor replacement. They hire unresponsive, low priced repairman, make you wait an hour or more to answer their call on their one customer service line and then give the excuse that due to Covid they are understaffed for their call line! I finally reached them and they said they couldn't comment because the repairman had not turned in the diagnosis yet... welcome to AHS and their miserable warranty coverage. Don't get fooled by their website ads... they are not a 5 star company... they don't even deserve 1 star.

Bought a warranty plan and paid on it, when I finally needed to use it they found loop hole after loop hole to allow them to deny the claim, They are a complete scam, they steal your money and laugh at you on the phone.

6 months waiting to have wall oven fixed, they keep saying to wait for a part, after 6 months, I believe my oven won't get fixed or replaced as they claim they will.

I have called week after week to request to talk to a supervisor, supervisors are not available when you call, they have to be requested to call you back, good luck with that!

Two weeks and a dozen calls later, we STILL have not received our replacement hot water heater. The plumbing contractor is trying hard to help but AHS ordered the wrong water heater and it's been a week and the correct water heater still has not been ordered. Their customer service is a nightmare!

I have been with them for 10 years. They have become terrible to work with. I recommend you find a different company. I had a totally backed up kitchen sink for two weeks. They sent me two different plumbers who did not bring appropriate equipment and could not get my sink unclogged. I eventually had to hire someone to get the job done and pay him $500 and now they won't reimburse me.

I have spent endless hours on the phone and emailing with them during the two weeks we had no sink and afterward. Go elsewhere.

I would give them a 0 if I could.

I pay 5 month then my garage door spring brook the contractor they give me does not want to replace the broken spring and fix the issue (spring sold in Amazon website and replace the system is not covered) and recommend to replace the system for $1050. I called local guy will replace the system for $560.
Why I pay home insurance if they will not fix and I have to make 10 phone call and search where I can buy the broken spring and call local contractor to verify the price?

My husband and I were with them for six years. And in those years things do brake down and fall apart. Nothing out of the ordinary we had some leaky pipes, needed a new hot water tank. Our refrigerator died needed a new one. Washer broke down needed one of those. Also the element in our stove went bad. They replaced that. And a loose wire in our dish washer. We always paid our monthly payment to them on time in those six years. Then last week we get a letter saying are canceling us. My husband called wanting a reason they couldn't give one! My husband wanted to talk to a supervisor. There is no supervisor to talk to as least they couldn't find one! They love taking your money every month. But, they don't like giving their customers money to get things fixed you have to fight for it! I would go else where and by pass this Company. They are money hungry and don't put their customers first!

They take your money and provide nothing. My daughter's washing machine broke and the contractor cannot get the part, or provide a time line to get the part. She has been 5 weeks going to a laundromat. They offered to buy her out and give her $319. You can't get a washing machine for less than $600. She has paid AHS $71 a month for over a year and gets nothing for it. I will be canceling my contract if they ever call me back. Please don't waste your money for this service. Put your money in a savings account and hope you can fund your own repairs when needed. At least you can hire a reputable contractor who can complete the job on time.

In January 3rd 2021, I have made a request to repair my dishwasher, and till February 13 the dishwasher doesn't work properly due to their contractor who didn't fix the issue and the AHS parts department have sent me the wrong parts (The racks don't come out all the way out)
Now they don't wish to replace the parts and they are saying to me your request has been denied! Excuse me for what!?
I even requested to speak to a supervisor for many times their customer service agent promised to do so but I haven't heard from them and no one called me back

In most cases you end up paying more to put in a service request than you would paying the contractor yourself not to mention the cost of the premium. They were too incompetent to even find me a plumber and told me to find my own and still charged me a $100 service fee. Their reimbursement was far less than the total cost of the job and was even less than the service fee they charged. They refused to refund the service fee after admitting they had done absolutely nothing.
The majority of the time their customer service is extremely unhelpful and hours are wasted contacting them for no result.

DO NOT get a contract with American Home Shield; it is nearly impossible to cancel the contract. You cannot cancel the contract online and there is only one phone number to cancel your account. When you call this number, a representative asks you over and over why you are cancelling the contract; even if you do not give a reason, they will not go forward with the request to cancel the contract. If you are insistent with this representative that you want to cancel your contract, the representative says that they will connect you with the cancellation department as the representatives that answer that phone number do not have the authorization to cancel accounts, Then they return to the line and say that no one in the cancellation department is available so you are trapped in the contract.