I have been with them for 10 years. They have become terrible to work with. I recommend you find a different company. I had a totally backed up kitchen sink for two weeks. They sent me two different plumbers who did not bring appropriate equipment and could not get my sink unclogged. I eventually had to hire someone to get the job done and pay him $500 and now they won't reimburse me.
I have spent endless hours on the phone and emailing with them during the two weeks we had no sink and afterward. Go elsewhere.
I would give them a 0 if I could.