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Agoda has a rating of 2.3 stars from 4,435 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 27th among Hotels sites.
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... it would really help if the prices shown are reflective of the no. Of nights chosen by customers inclusive of 6% gst & 10% service charge, i. E. net payable. Agoda should also improve on the description of hotels. Currently the descriptions are annoyingly insufficient.
Prices are very affordable, transparent about the fees and no hidden charges. Great!
The hotel I choose through agoda.com have always been good
Looks great on this web site, that's why I booked, can't wait to get there.
We have always found this site efficient and easy to book and have never had any problems with hotels that we have booked through out the world
Thank you Agoda for the easy and no hassle booking!
I just book for the first time on this site. The room was sold out everywhere else, yet it was still listed here. I am so thankful. I will be looking at the Burj Khalifah in Dubai from my huge room thanks to this site. Thank you
I have been using this service to book hotels for at least six years and I have always had complete satisfaction. I highly recommend it!
This site is so easy to use and very informative. You can make your choice based upon all the right information including other travellers' reviews.
Prices are great too!
I always head here before travelling for peace of mind in my accommodation
Every time I call Agoda for questions about my booking, they are always extremely helpful. They have called the hotel for me to answer my questions!
This site is ver easy to use unlike some other sites. You also receive a confirmation by text message which is so much quicker than waiting for an email especially if you are not using your data and only slow hotel wifi
This is the second time I have used Agoda, first time for a Rome hotel and now for Tokyo hotel. Both times they have been the cheapest website
THE AGODA WEBSITE HAS GIVEN ME THE BEST PRICE. I HAVE BEEN A MEMBER OF AGODA FOR LAST EIGHT YEARS. EXCELLENT EXPERIENCE.
Tried many online hotel bookings and i think Agoda is the easiest to use
I find agoda very helpful with searching for the tiype of accomadation im looking for. Personally i was loking for a resort style in Koh Chang with facilties such a breakfast, gym and having the beach at the front door. And boom there were over 3 or 4 options within a reasonable price.
Always will be my go to. Best pricing and availability is accurate. Never any issues on check in.
I have used Agoda service to book my stay in a few other countries and the hotels which they offer never failed me.
Easy to use and cover most places with a good variety of hotels and prices.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.