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Agoda has a rating of 2.3 stars from 4,434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 24th among Hotels sites.
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We are budget travelers. Very often I get specially low price from Agoda for the same value. When I called up some hotels hoping to get cheaper price for booking directly with them, it costs much more. Some of them even told me to book through Agoda to get cheaper price.
Everything was good. This is my 3rd time staying here. No regret. Thank you RHR Uniten Hotel. Keep up the good work!
I have used Agoda many times to book hotels in several countries.
The command is very easy to understand and the rate is very good especially if you become a member.
Thank you. Well done Agoda!
Just booked a room here. So easy. Everything went fine, just once there was a glitch with Safari and certificates..
I find it's always worth checking Agoda prices against other hotel price comparison sites, Agoda usually proves to offer some great deals
As a vendor I must say I have had a difficult time with agoda.com I completed all their paperwork, but even after FOUR attempts I dont have a contract. Everything is done by
Computer and there is no vendor service phone number. It simply doesnt work for me.
If one is a guest trying to make a reservation that may be great but for someone in the
Hospitality industry, signing up with them is a complete pain. I have now given up on
It and deal with booking agents in the U.S. www.santeebnb.com
Good selection of hotels, excellent information regarding details of rooms available. Very easy booking method.
I live in Ontario, Canada and practically work in Asia - Korea, Singapore, Indonesia, India. With Agoda, I book the best hotels at a very resonable prices. I will never go anywhere else.
Have been using this to book my hotels for the last 3 years. Have always given the best deals amongst all the other booking sites
Easily to booking, manage the booking, and mostly free cancellation. Plus no need to pay immediately till u confirmed your room. Tq
Easy to locate a good and economical accommodation
www.agoda.com... very fast book and buy voucher hotel, and very simple website application... easy to use... very comfortable... Excellent...
Wrong date, can very easily to change the correct date...
Keep Going...
I like the manage my bookings functionality and interface.
At short notice I needed to book accomodation in Brisbane for a small group.
Agoda gave us a comprehensive list of hotels, and deals that the hotels couldn't match when we called to discuss options.
I can't recommend Agoda enough.
Easy to use site. Able to get a quick comparison of hotels (with reviews) in your area of choice and make the booking without hassle.
Agoda gives you the best price for booking in hotels. As I was about to book rooms, I thought of visiting Agoda and believe you me, I got the rooms at less than half the cost of other offerings. Great site, great service. Go for it.
5/5
My first time booking with Agoda. It is really easy to use and it gave me the best deal I can have, even from the insider staff I asked. Hope my stay will give me love for this site more. Thank you!
I really love your website to book hotels and I always use it everytime i want to stay in hotels everywhere i go.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.