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AgodaReviews 4,434

2.3

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Agoda Reviews Summary

Agoda has a rating of 2.3 stars from 4,434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 24th among Hotels sites.

service
787
value
751
shipping
340
returns
454
quality
649

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Philippines
1 review
0 helpful votes
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Agoda will travel
June 22, 2016

Easy to book a hotel accommodation with an option to pay later if plans are not firmed up yet. Definitely, I will recommend this to my friends and relatives.

Date of experience: June 22, 2016
Australia
1 review
0 helpful votes
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We have used Agoda for many years all over the World and have never been let down. Rateings are usually spot on, you get what you pay for, so it is your choice to play it safe or to take a punt on cheaper bookings.

Date of experience: June 22, 2016
Washington
1 review
0 helpful votes
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Such a helpful site
June 22, 2016

Agoda has had the lowest rates for every place I've been interested in booking, as well as the most information on each room, accomodations, and reviews. Their site has an intelligent setup that makes it very easy to use and efficient in finding exactly what I'm looking for. Thank you Agoda for really putting the effort into your work. It shows.

Date of experience: June 22, 2016
Florida
1 review
0 helpful votes
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Really straight forward for me with my limited IT skills! Enough said.

Date of experience: June 22, 2016
Philippines
3 reviews
0 helpful votes
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Awesome as always!
June 22, 2016

Super convenient and reliable customer service!

Date of experience: June 22, 2016
Australia
1 review
0 helpful votes
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Very Good
June 22, 2016

Great competitors. Convenient and user friendly website; good options. Clear and concise explanations. I have not been disappointed to date.

Date of experience: June 22, 2016
Singapore
1 review
0 helpful votes
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Great!
June 22, 2016

So far for the hotel i booked with agoda, no issue when checking in, i believe this is the most important for traveller. =) And the price, most the time lowest compare other website.

Date of experience: June 21, 2016
India
1 review
0 helpful votes
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I have used the portal before also as well stayed at this hotel in past. Its a wonderful experience. Recommended for individuals as well business travellers.

Date of experience: June 21, 2016
India
1 review
0 helpful votes
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Very nice services
June 22, 2016

Very good experience since 2006 with good satisfaction in all services by Agoda

Date of experience: June 21, 2016
Viet Nam
1 review
0 helpful votes
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FAST BOOKING
June 22, 2016

AGODA is always a fast and efficient way to book my hotels, and since I have been booking through AGODA for 2 years now I know the ratings and reviews are spot on. Thanks AGODA

Date of experience: June 21, 2016
TW
1 review
0 helpful votes
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I use Agoda for all travel (hotel bookings) outside the U.S. for the best prices and best choices. They offer reviews of hotels and grades based on customer reviews so you can benefit from other people's experience. There is also a good explanation of what the hotel offers, though it would be nice to get updates when a hotel is under construction or the swimming pool is closed.

In the U.S., nothing beats AAA (American Automobile Association). Anyone can join for a nominal fee and you'll probably recoup that fee on the first hotel you book. Agoda doesn't seem to get the best deals in the U.S., generally.

Date of experience: June 21, 2016
Pennsylvania
1 review
0 helpful votes
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Good service
June 21, 2016

I have found Agoda to be an excellent resource and very reliable

Date of experience: June 21, 2016
Missouri
1 review
0 helpful votes
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This hotel is HIGHLY RECOMMENDED by Indonesian locals. The only difficulty is selecting a smoking room (if available). So I booked & will make a follow-up call

Date of experience: June 21, 2016
India
1 review
0 helpful votes
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Excellent.
June 21, 2016

Very helpful and great service done when we needed

Date of experience: June 21, 2016
Thailand
1 review
0 helpful votes
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Good site
June 21, 2016

I have used agoda in the past and am always very happy with the site.

Date of experience: June 21, 2016
Philippines
1 review
0 helpful votes
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Nice Service
June 21, 2016

The discount just zeroes out the 10% tax. Hope to get more dscounts instead.
Please add the how to get into the hotels like train or bus# from airport or nearest train station.

Date of experience: June 21, 2016
Singapore
1 review
0 helpful votes
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So far so good - will see when wee have stayed at chosen hotel.

Date of experience: June 21, 2016
Philippines
1 review
0 helpful votes
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Agoda is client friendly and highly reliable for hotel bookings. Double thumbs up... keep up the good work!

Date of experience: June 21, 2016
Hungary
1 review
0 helpful votes
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Always received good prices and good orientation on the hotels available for booking on the site, and most are available,

Date of experience: June 21, 2016
Thailand
1 review
0 helpful votes
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Unreliable
June 20, 2016

I ended up paying much more than I was quoted. Only after the payment was finalised did I realise that the amount was more than the original amount quoted.

Date of experience: June 20, 2016