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AgodaReviews 4,434

2.3

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Agoda Reviews Summary

Agoda has a rating of 2.3 stars from 4,434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 24th among Hotels sites.

service
787
value
751
shipping
340
returns
454
quality
649

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Australia
1 review
1 helpful vote
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Great Service
July 18, 2016

Always receive great service from Agoda. Excellent, very helpful.

Date of experience: July 18, 2016
Malaysia
1 review
0 helpful votes
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Easy for booking
July 18, 2016

Thanks Agoda send email and give us the special price

Date of experience: July 17, 2016
Thailand
1 review
0 helpful votes
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Budget Hotel
July 18, 2016

Used to stay before, nice budget hotel easily access to public transport. A lot of 24hrs service restaurants in the neighborhood.

Date of experience: July 17, 2016
Canada
1 review
0 helpful votes
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Agoda make me Satisfied always... great service for Hotel booking
Good customer care

Date of experience: July 17, 2016
Malaysia
1 review
0 helpful votes
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Booking via Agoda for hotel rooms seems the smartest and economical way. It's Never as easy as this and you can be assured of the best rates compared to other similar service sites and the reservations are never missed upon arrival to the required destination.

Date of experience: July 17, 2016
Malaysia
1 review
0 helpful votes
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The Customer Service are very considerate and commendable. I hope this kind of service that will make AGODA one of the Best of the Best. Highly recommended to those who want to make a Hotel Reservation.

Date of experience: July 17, 2016
Hong Kong
1 review
0 helpful votes
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Agoda.com helped me find a excellent sea view five star hotel in Hong Kong with good bargain.

Date of experience: July 17, 2016
Thailand
1 review
0 helpful votes
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Thailand Resorts
July 17, 2016

I am an American expat living in Thailand for the past 16 Years. Several times a year we like to stay at different Thai resorts. Agoda is a 10 as far as I am concerned, Over the years every booking has been handled super. We could not be more pleased with all of our bookings.

Date of experience: July 17, 2016
Australia
1 review
0 helpful votes
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Great choice and a price that was very competitive, even cheaper than booking direct.

Date of experience: July 17, 2016
Singapore
1 review
0 helpful votes
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BOOKING IS VERY EASY. THERE ARE MAPS WITH RATES FOR EASY OVERALL VEIW OF THE LOCATIONS OF THE HOTELS. YOU CAN REFER BACK TO THE HOTELS BOOKED BEFORE TOO. EASY AND FAST BOOKING

Date of experience: July 17, 2016
Australia
1 review
0 helpful votes
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Over the years I have always come back to Agoda I have found the prices to be highly competitive and When I did need to change dates the customer service was amazing so helpful. I alwsys shop around for a good price and always end up with Agoda being the best especially in the South Pacific / Asian market. Have then used my accumulated points towards discounts on hotels

Date of experience: July 16, 2016
Canada
1 review
0 helpful votes
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Agoda works very well to book hotels. No problem cancelling or changing. Nice app to track and manage all bookings. No problems at all!

Date of experience: July 16, 2016
Hong Kong
1 review
0 helpful votes
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Been using Agoda for hotel bookings for more than 8 years. Have always found it carrying the most extensive selections, reliable and easy to use.

Date of experience: July 16, 2016
Singapore
1 review
0 helpful votes
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Just cool!
July 16, 2016

Agoda helped me for all kinds of accomodation thing in my all kinds of trips. And no in my personal trip.

Date of experience: July 16, 2016
Oman
1 review
0 helpful votes
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I booked a couple of times with Agoda.com, having discovered it only recently. I am very happy with the ease of using the website and the listings available on the site. I would recommend this site for all travel bookings. Thank you Agoda.com.

Date of experience: July 15, 2016
Singapore
1 review
0 helpful votes
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So far booking with agoda have been smooth. I have always get a better deal with agoda compared to other site of booking for accomadation when travelling.

Date of experience: July 15, 2016
India
2 reviews
0 helpful votes
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Agoda provide free cancellation on hotels, Agoda enable to book hotel 12 months as advance while others failed. Best prices and best services, I like AGODA SO MUCH.

Date of experience: July 15, 2016
India
1 review
0 helpful votes
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Good Experience
July 15, 2016

Fast and informative. Good information. A very reasonable and attractive deal

Date of experience: July 15, 2016
Singapore
1 review
0 helpful votes
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I have booked the wrong type of room and managed to called the customer help line to cancel my booking. Finally, Agoda helped to resolve so that I could make the right booking again. Thank you so much!

Date of experience: July 15, 2016
Florida
1 review
0 helpful votes
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The worst I have EVER dealt with. They NEVER answer the phone, hence zero customer service... ZERO. They lied to me twice about a refund and cancellation well within their guidelines. Had to work through an Amex claim and finally got it back.
They say Chinese products are junk... well this Chinese company is worse than the cheap junk they export...
NEVER NEVER AGAIN... I'll gladly pay MORE elsewhere.

Date of experience: July 14, 2016