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Agoda has a rating of 2.3 stars from 4,434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 24th among Hotels sites.
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Always receive great service from Agoda. Excellent, very helpful.
Thanks Agoda send email and give us the special price
Used to stay before, nice budget hotel easily access to public transport. A lot of 24hrs service restaurants in the neighborhood.
Agoda make me Satisfied always... great service for Hotel booking
Good customer care
Booking via Agoda for hotel rooms seems the smartest and economical way. It's Never as easy as this and you can be assured of the best rates compared to other similar service sites and the reservations are never missed upon arrival to the required destination.
The Customer Service are very considerate and commendable. I hope this kind of service that will make AGODA one of the Best of the Best. Highly recommended to those who want to make a Hotel Reservation.
Agoda.com helped me find a excellent sea view five star hotel in Hong Kong with good bargain.
I am an American expat living in Thailand for the past 16 Years. Several times a year we like to stay at different Thai resorts. Agoda is a 10 as far as I am concerned, Over the years every booking has been handled super. We could not be more pleased with all of our bookings.
BOOKING IS VERY EASY. THERE ARE MAPS WITH RATES FOR EASY OVERALL VEIW OF THE LOCATIONS OF THE HOTELS. YOU CAN REFER BACK TO THE HOTELS BOOKED BEFORE TOO. EASY AND FAST BOOKING
Over the years I have always come back to Agoda I have found the prices to be highly competitive and When I did need to change dates the customer service was amazing so helpful. I alwsys shop around for a good price and always end up with Agoda being the best especially in the South Pacific / Asian market. Have then used my accumulated points towards discounts on hotels
Agoda works very well to book hotels. No problem cancelling or changing. Nice app to track and manage all bookings. No problems at all!
Been using Agoda for hotel bookings for more than 8 years. Have always found it carrying the most extensive selections, reliable and easy to use.
Agoda helped me for all kinds of accomodation thing in my all kinds of trips. And no in my personal trip.
I booked a couple of times with Agoda.com, having discovered it only recently. I am very happy with the ease of using the website and the listings available on the site. I would recommend this site for all travel bookings. Thank you Agoda.com.
So far booking with agoda have been smooth. I have always get a better deal with agoda compared to other site of booking for accomadation when travelling.
Agoda provide free cancellation on hotels, Agoda enable to book hotel 12 months as advance while others failed. Best prices and best services, I like AGODA SO MUCH.
Fast and informative. Good information. A very reasonable and attractive deal
I have booked the wrong type of room and managed to called the customer help line to cancel my booking. Finally, Agoda helped to resolve so that I could make the right booking again. Thank you so much!
The worst I have EVER dealt with. They NEVER answer the phone, hence zero customer service... ZERO. They lied to me twice about a refund and cancellation well within their guidelines. Had to work through an Amex claim and finally got it back.
They say Chinese products are junk... well this Chinese company is worse than the cheap junk they export...
NEVER NEVER AGAIN... I'll gladly pay MORE elsewhere.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.