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Agoda Reviews Summary
Agoda has a rating of 2.3 stars from 4,434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 24th among Hotels sites.
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Very efficient booking system. Always have Agoda to be my first choice of online hotel booking.
Easy and convenient way to book hotels and resorts anywhere around the world. Ill be using Agoda in the future.
We have been using Agoda for a very long time and we have been very satisfied with their service. We have been very pleased to see that when booking a hotel there is always an included cancellation at no cost.
This is a trusted online booking service!
Got a Wonderful experience in agoda booking. Everytime i travel i make sure that my bookings are through agoda. Stress free and hassle free travel.
Join up and let the site do the work. It could not be easier... 10/10
Tip... Try and use Paypal to pay..
I book hotel in Shanghai, a little bit worry at the beginning as this is my first visit to China. After all everything is quite easy and the hotel can easily find my reservation.
This site was very easy to access, easily followed and very good deals offered
Making hotel bookings through Agoda has been extremely safe & convenient.
I had a problem once with a hotel I booked through Agoda and Agoda refunded me my payment in a jiff! Thanks Agoda for being so efficient!
Booking system in Agoda designed quite well than any other online booking/travel related services. Highly recommended
Always find what I want on Agoda. Informative and like the Paypal option for payment.
Booked hotel online. Booking was very easy. Would recommend this site.
I would high recommend Agoda to anyone who need to book hotel online.
In the last 3 years, I travelled out of country for 50% of my time. I use Agoda whenever possible. You truly measure up to their best price guarantee promise and whenever I submitted a lower price claim, they always refund.
I have made a few mistakes on my years of bookings with them (eg. Wrong date, Visa problem, etc) and they always promptly help me to resolve those issue with the hotels.
With our support, I believe we can empower Agoda to have a better negotiation power with the hotel and protect our interest.
Great job, great service, Agoda. Keep it up
Hope you will have a reward program in this web like hotel.com
Booking via Agoda is easy and information about the hotel/apartment is clear!
I have been using Agoda for years and It is really flawless and sophisticated. I have never come across any problems in any countries regarding my hotel bookings by Agoda. Their rates are always best and competitive. We can easily manage our booking once booked. Booking by agoda is rewarding as well and we can simply en-cash the reward points with our fresh bookings. I really recommend Agoda for a hassle free travel experience! Booking by Agoda will ensure you a peaceful abode!
Agoda is very easy and very fast to use online booking for hotel rooms around the world.
Very convenience cause can ee all the review to let us decide on our choice. Many type of hotel room to choose from also.
Agoda made my work easier. It was so easy to compare prices of the hotels and their services
****COMPLAINT ABOUT AGODA's TERRIBLE CUSTOMER SERVICE*******
I made a booking on Agoda's website (
Agoda Booking ID = *******485, Accommodation = Palace Studio Shinjuku Tochomae, Tokyo, Japan) 3 days ago, inserted my card details to secure the booking and clicked on submit. Upon submission, I got a message that Agoda will send me the hotel voucher and booking confirmation in 10 minutes and since then it has been over two days yet no confirmation or booking details have been emailed to me. I can not even check my booking under the MANAGE booking section on Agoda's webiste and to top it all up, I have been to Agoda's customer service like a MAD MAN for the last three days, however, THEY NEVER PICK up my call instead I get transferred to Voicemail, and I have left 10 messages on that but they never called me back. I have sent 6 emails NO reply, I sent them messages through Facebook and finally I got a reply from Dave, one of Agoda's customer service team members, who assured to look into my problem and get back to me instantly, however he never got book to me up till today and now I feel that I am stuck in the middle of no where and don't know what to do! It is a terrible example of customer service, very poor customer service standards and extremely disappointing experience. I have decided to have never booked through AGODA. It is my last request through this channel to Agoda's customer service to sort out my problem as soon as possible.
Regards,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members