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Agoda has a rating of 2.3 stars from 4,434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 24th among Hotels sites.
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I had booked a hotel in Mysore for long weekend. The actual tariff of the hotel was Rs. 1800 but this $#*! website costed me Rs. 8000. That was not worth at all. The hotel didn't even had wifi.
No one pics call in India customer care. Even it shows switched off. After booking when you reach hotel, hotel says they have not given any confirmation. Worst nightmare to book on Agoda
I got a superb last minute deal in a hotel which was not available on any other site. And I didnt have to pay immediately so that I had enough time to decide.
I use Agoda all the time to book my hotels. The website is easy to use and the call centre is very helpful if you need to contact them and fix things up quickly. They are generally the cheapest price available on hotel websites.
Fast confirmation, easy to navigate and convenient
Agoda has been proven to be safe and sound with a fine customer service..
Mostly I use Agoda when booking hotels for my stay and I never experienced any problem.
Their prices in compare with another services are adequate and reasonable.
I have done many bookings with Agoda and it is really reliable, user friendly, informative, and possible to compare hotels. Never had a single problem with the site even for canceling or changing the bookings. I chose Agoda among many other booking sites, because of my wonderful experience with this site.
It's always so simple and easy to book hotels using the Agoda platform.
When we were looking for a short break to Kyrenia we came across this website which was very user friendly and easy to find what we were looking for. Whilst on our break we decided to extend our holidays by an extra 3 days and again used their services. Excellent and would highly recommend.We had originally booked a different hotel, how ever we were informed it had closed down, as a gesture of goodwill we were offered a sea view room with dinner on the four nights which was gratefully received as this was a special break for my husband and I celebrating our wedding anniversary.
Easy to use, clear information, self-explaining details, amazing discounts!
It was easy booking through online cheap than other offers site and waiting for travel and look on resort.
Thanks, Sunil
Have used Agoda several times in the last few months... always great prices... hope they shall keep it up... used them across Asia...
Site is also great... works fast.
It's as easy, reputable and with the pay later option it locks in the price but you don't have to pay till later!
I have used this booking site for a number of years and Agoda never fails to provide me with an excellent service wherever I am in the world -well done
Been using Agoda to book our travel plans and it is just a click away. The rates extended are competitive and had no issue when checking in.
It was very easy to navigate through the website, booking a room was very simple and snappy.
Excellent site and great prices. Only found site when researching my new year trip to Mallorca and someone mentioned Agoda. Always used lastminute up till now.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.